2026 data Public-data reference Official source

Western Union Company, the

4.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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4.8K
Total Complaints
99.3%
Timely Response
0%
Disputed
1.8%
Relief Provided
58
States Active
2013
Since

Data updated June 2026

Timely response rate 99.3%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.8%
Industry median

Share closed with monetary or non-monetary relief.

Western Union Company, the complaint mix by product

Total complaints: 4.8K

Western Union Company, the complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 4.8K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Money transfer,: 3,018 complaints (64.1%), resolution 1.5% Money transfer, 64.1% Money transfers: 1,414 complaints (30.0%), resolution 2.6% Money transfers 30.0% Mortgage: 104 complaints (2.2%), resolution 0.0% Checking or: 53 complaints (1.1%), resolution 0.0% Other financial: 52 complaints (1.1%), resolution 3.8% Bank account: 42 complaints (0.9%), resolution 4.8% Debt collection: 25 complaints (0.5%), resolution 0.0%
  • Money transfer, 3K 64.1% – 2% relief
  • Money transfers 1K 30.0% – 3% relief
  • Mortgage 104 2.2% – 0% relief
  • Checking or 53 1.1% – 0% relief
  • Other financial 52 1.1% – 4% relief
  • Bank account 42 0.9% – 5% relief
  • Debt collection 25 0.5% – 0% relief

How Western Union Company, the's 4.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Money transfer, virtual currency, or money service 3.0K
Money transfers 1.4K
Mortgage 104
Checking or savings account 53
Other financial service 52
Bank account or service 42
Debt collection 25
Prepaid card 17
Credit card or prepaid card 14
Credit reporting or other personal consumer reports 7
Credit card 6
Credit reporting, credit repair services, or other personal consumer reports 5
Payday loan, title loan, or personal loan 3
Student loan 2
Payday loan, title loan, personal loan, or advance loan 2
Vehicle loan or lease 2
Consumer Loan 1

Top States

State Complaints
CA 524
TX 411
FL 390
NY 383
GA 238
NJ 186
VA 157
PA 149
MD 143
IL 137
MA 130
OH 127
NC 120
MI 105
WA 84
AZ 81
CT 67
CO 58
NV 55
IN 54

Top Issues

Issue Complaints
Fraud or scam 1.1K
Other transaction problem 912
Money was not available when promised 862
Other transaction issues 430
Lost or stolen money order 274
Problem with customer service 180
Other service issues 154
Wrong amount charged or received 149
Other service problem 141
Unexpected or other fees 97
Confusing or missing disclosures 64
Incorrect/missing disclosures or info 49
Trouble during payment process 48
Loan servicing, payments, escrow account 44
Managing an account 36
Incorrect exchange rate 19
Making/receiving payments, sending money 18
Confusing or misleading advertising or marketing 14
Deposits and withdrawals 14
Problem with a lender or other company charging your account 11

Yearly Trend

Year Complaints Timely
2013 171 100%
2014 401 99.8%
2015 454 96.3%
2016 440 98.6%
2017 414 99.3%
2018 442 99.8%
2019 350 99.1%
2020 336 100%
2021 265 100%
2022 245 99.6%
2023 239 100%
2024 283 100%
2025 441 100%
2026 286 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Western Union Company, the

Western Union Company, the's 4,767 logged complaints reach a nationwide footprint - 58 states have at least one filing on record. Only 37.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-26.

Western Union Company, the answers 99.3% of complaints inside the CFPB's tracked window and closes 98% with a written explanation. 1.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Western Union Company, the.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Western Union Company, the have?

4,767, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Western Union Company, the respond to complaints on time?

99.3% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Western Union Company, the?

"Fraud or scam", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.