CFPB · Mid-pack CFPB posture
Western Union Company, the
4.8K CFPB complaints · 58 states · top issue Fraud or scam.
Western Union Company, the has 4.8K consumer complaints in the CFPB public database (ranks #117 of 342 by volume among indexed companies). Timely response is 99.3%; 1.8% closed with relief; top product Money transfer, virtual currency, or money service. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +67.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company western-union-company-the
1.8% relief · 99.3% timely · 4.8K filings · Money transfer, virtual currency, or money service
Nearest relief peer: Okx Inc. (1.7% relief)
Western Union Company, the closes 1.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Western Union Company, the scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (8/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
8 / 100 percentile-benchmarked
1.8% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
96 / 100 percentile-benchmarked
98% of complaints closed with an explanation to the consumer
How 4.8K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Western Union Company, the complaint mix by product
- Money transfer, 3K 64.1% – 2% relief
- Money transfers 1K 30.0% – 3% relief
- Mortgage 104 2.2% – 0% relief
- Checking or 53 1.1% – 0% relief
- Other financial 52 1.1% – 4% relief
- Bank account 42 0.9% – 5% relief
- Debt collection 25 0.5% – 0% relief
How Western Union Company, the's 4.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 3.0K |
| Money transfers | 1.4K |
| Mortgage | 104 |
| Checking or savings account | 53 |
| Other financial service | 52 |
| Bank account or service | 42 |
| Debt collection | 25 |
| Prepaid card | 17 |
| Credit card or prepaid card | 14 |
| Credit reporting or other personal consumer reports | 7 |
| Credit card | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 3 |
| Student loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Vehicle loan or lease | 2 |
| Consumer Loan | 1 |
Nationwide filing states for Western Union Company, the
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 11% of this company's filings
Western Union Company, the rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 286
- +67.3% vs 2013
Volume vs. relief
Where Western Union Company, the sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Western Union Company, the files more complaint volume than 66% of them, and closes complaints with relief more often than 45% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 4,767 · Closed with relief: 1.8%
Top States
| State | Complaints |
|---|---|
| CA | 524 |
| TX | 411 |
| FL | 390 |
| NY | 383 |
| GA | 238 |
| NJ | 186 |
| VA | 157 |
| PA | 149 |
| MD | 143 |
| IL | 137 |
| MA | 130 |
| OH | 127 |
| NC | 120 |
| MI | 105 |
| WA | 84 |
| AZ | 81 |
| CT | 67 |
| CO | 58 |
| NV | 55 |
| IN | 54 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 1.1K |
| Other transaction problem | 912 |
| Money was not available when promised | 862 |
| Other transaction issues | 430 |
| Lost or stolen money order | 274 |
| Problem with customer service | 180 |
| Other service issues | 154 |
| Wrong amount charged or received | 149 |
| Other service problem | 141 |
| Unexpected or other fees | 97 |
| Confusing or missing disclosures | 64 |
| Incorrect/missing disclosures or info | 49 |
| Trouble during payment process | 48 |
| Loan servicing, payments, escrow account | 44 |
| Managing an account | 36 |
| Incorrect exchange rate | 19 |
| Making/receiving payments, sending money | 18 |
| Confusing or misleading advertising or marketing | 14 |
| Deposits and withdrawals | 14 |
| Problem with a lender or other company charging your account | 11 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 171 | 100% |
| 2014 | 401 | 99.8% |
| 2015 | 454 | 96.3% |
| 2016 | 440 | 98.6% |
| 2017 | 414 | 99.3% |
| 2018 | 442 | 99.8% |
| 2019 | 350 | 99.1% |
| 2020 | 336 | 100% |
| 2021 | 265 | 100% |
| 2022 | 245 | 99.6% |
| 2023 | 239 | 100% |
| 2024 | 283 | 100% |
| 2025 | 441 | 100% |
| 2026 | 286 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Western Union Company, the
Western Union Company, the's 4,767 logged complaints reach a nationwide footprint - 58 states have at least one filing. Only 37.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-26.
Western Union Company, the answers 99.3% of complaints inside the CFPB's tracked window and closes 98% with a written explanation. 1.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Western Union Company, the.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Western Union Company, the: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Western Union Company, the (#117 of 342; 99.3% timely; 1.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture