CFPB · Mid-pack CFPB posture
Western Union Company, the
4.8K CFPB complaints · 58 states · top issue Fraud or scam.
Western Union Company, the has 4.8K consumer complaints in the CFPB public database (ranks #117 of 342 by volume among indexed companies). Timely response is 99.3%; 1.8% closed with relief; top product Money transfer, virtual currency, or money service. Allegations, not regulatory findings.
- Volume rank #117 of 342
- Mid-pack CFPB posture
- +67.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company western-union-company-the
1.8% relief · 99.3% timely · 4.8K filings · Money transfer, virtual currency, or money service
Nearest relief peer: Okx Inc. (1.7% relief)
Western Union Company, the closes 1.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 4.8K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Western Union Company, the complaint mix by product
- Money transfer, 3K 64.1% – 2% relief
- Money transfers 1K 30.0% – 3% relief
- Mortgage 104 2.2% – 0% relief
- Checking or 53 1.1% – 0% relief
- Other financial 52 1.1% – 4% relief
- Bank account 42 0.9% – 5% relief
- Debt collection 25 0.5% – 0% relief
How Western Union Company, the's 4.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 3.0K |
| Money transfers | 1.4K |
| Mortgage | 104 |
| Checking or savings account | 53 |
| Other financial service | 52 |
| Bank account or service | 42 |
| Debt collection | 25 |
| Prepaid card | 17 |
| Credit card or prepaid card | 14 |
| Credit reporting or other personal consumer reports | 7 |
| Credit card | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 3 |
| Student loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Vehicle loan or lease | 2 |
| Consumer Loan | 1 |
Nationwide filing states for Western Union Company, the
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 11% of this company's filings
Western Union Company, the rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 286
- +67.3% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 524 |
| TX | 411 |
| FL | 390 |
| NY | 383 |
| GA | 238 |
| NJ | 186 |
| VA | 157 |
| PA | 149 |
| MD | 143 |
| IL | 137 |
| MA | 130 |
| OH | 127 |
| NC | 120 |
| MI | 105 |
| WA | 84 |
| AZ | 81 |
| CT | 67 |
| CO | 58 |
| NV | 55 |
| IN | 54 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 1.1K |
| Other transaction problem | 912 |
| Money was not available when promised | 862 |
| Other transaction issues | 430 |
| Lost or stolen money order | 274 |
| Problem with customer service | 180 |
| Other service issues | 154 |
| Wrong amount charged or received | 149 |
| Other service problem | 141 |
| Unexpected or other fees | 97 |
| Confusing or missing disclosures | 64 |
| Incorrect/missing disclosures or info | 49 |
| Trouble during payment process | 48 |
| Loan servicing, payments, escrow account | 44 |
| Managing an account | 36 |
| Incorrect exchange rate | 19 |
| Making/receiving payments, sending money | 18 |
| Confusing or misleading advertising or marketing | 14 |
| Deposits and withdrawals | 14 |
| Problem with a lender or other company charging your account | 11 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 171 | 100% |
| 2014 | 401 | 99.8% |
| 2015 | 454 | 96.3% |
| 2016 | 440 | 98.6% |
| 2017 | 414 | 99.3% |
| 2018 | 442 | 99.8% |
| 2019 | 350 | 99.1% |
| 2020 | 336 | 100% |
| 2021 | 265 | 100% |
| 2022 | 245 | 99.6% |
| 2023 | 239 | 100% |
| 2024 | 283 | 100% |
| 2025 | 441 | 100% |
| 2026 | 286 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Western Union Company, the
Western Union Company, the's 4,767 logged complaints reach a nationwide footprint - 58 states have at least one filing. Only 37.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-26.
Western Union Company, the answers 99.3% of complaints inside the CFPB's tracked window and closes 98% with a written explanation. 1.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Western Union Company, the.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Western Union Company, the: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Western Union Company, the (#117 of 342; 99.3% timely; 1.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture