CFPB · Single-product concentration
Okx Inc.
60 CFPB complaints · 81.7% in "Money transfer, virtual currency, or money service" · top issue Fraud or scam.
Okx Inc.: 81.7% of 60 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 95% · relief 1.7%. Allegations, not findings.
- Single-product concentration
- +150% filings 2021 to 2026
CFPB relief outcome brief
CCDB company okx-inc
1.7% relief · 95% timely · 60 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Western Union Company, the (1.8% relief)
Okx Inc. closes 1.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Okx Inc.'s 60 filings include narrative text
55% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Okx Inc. complaint mix by product
- Money transfer, 49 81.7% – 2% relief
- Debt collection 8 13.3% – 0% relief
- Credit card 2 3.3% – 0% relief
- Checking or 1 1.7% – 0% relief
How Okx Inc.'s 60 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 49 |
| Debt collection | 8 |
| Credit card or prepaid card | 2 |
| Checking or savings account | 1 |
Where Okx Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 23.3% of this company's filings
Okx Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 25
- +150% vs 2021
Top States
| State | Complaints |
|---|---|
| FL | 14 |
| CA | 8 |
| GA | 4 |
| IL | 3 |
| VA | 3 |
| MD | 3 |
| NV | 2 |
| SC | 2 |
| WA | 2 |
| ID | 2 |
| AZ | 2 |
| NC | 1 |
| IA | 1 |
| CO | 1 |
| NE | 1 |
| OR | 1 |
| KY | 1 |
| PA | 1 |
| MA | 1 |
| NJ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 13 |
| Other transaction problem | 10 |
| Other service problem | 9 |
| Money was not available when promised | 9 |
| Attempts to collect debt not owed | 6 |
| Confusing or missing disclosures | 3 |
| Managing, opening, or closing your mobile wallet account | 2 |
| Problem with a purchase shown on your statement | 2 |
| Unauthorized transactions or other transaction problem | 1 |
| Written notification about debt | 1 |
| False statements or representation | 1 |
| Wrong amount charged or received | 1 |
| Managing an account | 1 |
| Confusing or misleading advertising or marketing | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 10 | 70% |
| 2022 | 10 | 100% |
| 2023 | 4 | 100% |
| 2024 | 5 | 100% |
| 2025 | 6 | 100% |
| 2026 | 25 | 100% |
Source: CFPB Consumer Complaint Database
Okx Inc. filings cluster in one product
Okx Inc.'s 60 logged complaints stay concentrated: only 21 states show a filing. 55% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-06-22.
Okx Inc. answers 95% of complaints inside the CFPB's tracked window and closes 96.7% with a written explanation. 1.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Okx Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Okx Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 60.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Okx Inc. (95% timely; 1.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration