CFPB · Mid-pack CFPB posture
Meta Payments Inc.
303 CFPB complaints · 49 states · top issue Trouble accessing funds in your mobile or digital wallet.
Meta Payments Inc. has 303 consumer complaints in the CFPB public database. Timely response is 96.4%; 10.9% closed with relief; top product Money transfer, virtual currency, or money service. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +220.9% filings 2024 to 2026
CFPB relief outcome brief
CCDB company meta-payments-inc
10.9% relief · 96.4% timely · 303 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Global Tel*Link Corporation (8.7% relief)
Meta Payments Inc. closes 10.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 303 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Meta Payments Inc. complaint mix by product
- Money transfer, 199 65.7% – 12% relief
- Credit reporting 38 12.5% – 0% relief
- Credit card 34 11.2% – 21% relief
- Checking or 25 8.3% – 8% relief
- Prepaid card 4 1.3% – 25% relief
- Debt collection 2 0.7% – 0% relief
- Mortgage 1 0.3% – 0% relief
How Meta Payments Inc.'s 303 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 199 |
| Credit reporting or other personal consumer reports | 38 |
| Credit card | 34 |
| Checking or savings account | 25 |
| Prepaid card | 4 |
| Debt collection | 2 |
| Mortgage | 1 |
Nationwide filing states for Meta Payments Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 10.6% of this company's filings
Meta Payments Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 138
- +220.9% vs 2024
Top States
| State | Complaints |
|---|---|
| FL | 32 |
| CA | 28 |
| TX | 21 |
| AZ | 13 |
| PA | 12 |
| NY | 11 |
| CO | 10 |
| WA | 9 |
| NC | 9 |
| SC | 8 |
| GA | 8 |
| LA | 7 |
| IL | 7 |
| OH | 7 |
| ME | 6 |
| OK | 5 |
| WY | 4 |
| IN | 4 |
| MA | 4 |
| OR | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble accessing funds in your mobile or digital wallet | 46 |
| Other service problem | 39 |
| Money was not available when promised | 28 |
| Fraud or scam | 27 |
| Problem with a purchase shown on your statement | 25 |
| Problem with a company's investigation into an existing issue | 23 |
| Unauthorized transactions or other transaction problem | 22 |
| Other transaction problem | 13 |
| Problem with a company's investigation into an existing problem | 10 |
| Problem with a lender or other company charging your account | 9 |
| Managing, opening, or closing your mobile wallet account | 8 |
| Closing an account | 7 |
| Unexpected or other fees | 6 |
| Confusing or missing disclosures | 4 |
| Opening an account | 4 |
| Managing an account | 4 |
| Closing your account | 4 |
| Incorrect information on your report | 3 |
| Confusing or misleading advertising or marketing | 3 |
| Trouble using the card | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 43 | 86% |
| 2025 | 122 | 96.7% |
| 2026 | 138 | 99.3% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Meta Payments Inc.
Meta Payments Inc.'s 303 logged complaints reach a nationwide footprint - 49 states have at least one filing. Only 38.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2024 through 2026-06-25.
Meta Payments Inc. answers 96.4% of complaints inside the CFPB's tracked window and closes 81.5% with a written explanation. 10.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Trouble accessing funds in your mobile or digital wallet."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Meta Payments Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Meta Payments Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 303.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Meta Payments Inc. (96.4% timely; 10.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture