Meta Payments Inc.
303 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Meta Payments Inc. complaint mix by product
- Money transfer, 199 65.7% – 12% relief
- Credit reporting 38 12.5% – 0% relief
- Credit card 34 11.2% – 21% relief
- Checking or 25 8.3% – 8% relief
- Prepaid card 4 1.3% – 25% relief
- Debt collection 2 0.7% – 0% relief
- Mortgage 1 0.3% – 0% relief
How Meta Payments Inc.'s 303 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 199 |
| Credit reporting or other personal consumer reports | 38 |
| Credit card | 34 |
| Checking or savings account | 25 |
| Prepaid card | 4 |
| Debt collection | 2 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 32 |
| CA | 28 |
| TX | 21 |
| AZ | 13 |
| PA | 12 |
| NY | 11 |
| CO | 10 |
| WA | 9 |
| NC | 9 |
| SC | 8 |
| GA | 8 |
| LA | 7 |
| IL | 7 |
| OH | 7 |
| ME | 6 |
| OK | 5 |
| WY | 4 |
| IN | 4 |
| MA | 4 |
| OR | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble accessing funds in your mobile or digital wallet | 46 |
| Other service problem | 39 |
| Money was not available when promised | 28 |
| Fraud or scam | 27 |
| Problem with a purchase shown on your statement | 25 |
| Problem with a company's investigation into an existing issue | 23 |
| Unauthorized transactions or other transaction problem | 22 |
| Other transaction problem | 13 |
| Problem with a company's investigation into an existing problem | 10 |
| Problem with a lender or other company charging your account | 9 |
| Managing, opening, or closing your mobile wallet account | 8 |
| Closing an account | 7 |
| Unexpected or other fees | 6 |
| Confusing or missing disclosures | 4 |
| Opening an account | 4 |
| Managing an account | 4 |
| Closing your account | 4 |
| Incorrect information on your report | 3 |
| Confusing or misleading advertising or marketing | 3 |
| Trouble using the card | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 43 | 86% |
| 2025 | 122 | 96.7% |
| 2026 | 138 | 99.3% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Meta Payments Inc.
Meta Payments Inc.'s 303 logged complaints reach a nationwide footprint - 49 states have at least one filing on record. Only 38.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2024 through 2026-06-25.
Meta Payments Inc. answers 96.4% of complaints inside the CFPB's tracked window and closes 81.5% with a written explanation. 10.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Trouble accessing funds in your mobile or digital wallet."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Meta Payments Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Meta Payments Inc. have?
303, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Meta Payments Inc. respond to complaints on time?
96.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Meta Payments Inc.?
"Trouble accessing funds in your mobile or digital wallet", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.