CFPB · Higher closed-with-relief share

Goldman Sachs Bank USA

19.9K CFPB complaints · 29.5% relief (high band) · top issue Problem with a purchase shown on your statement.

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19.9K CFPB complaints

Goldman Sachs Bank USA closes 29.5% with relief (upper third) on 19.9K filings. Timely 99.8% · top product Credit card. Allegations, not findings.

  • Volume rank #39 of 342
  • Higher closed-with-relief share
  • +107833.3% filings 2013 to 2026

CFPB relief outcome brief

CCDB company goldman-sachs-bank-usa

29.5% relief · 99.8% timely · 19.9K filings · Credit card

Same-product relief peers

Nearest relief peer: American Express Company (29.4% relief)

Goldman Sachs Bank USA (this)29.5%National Credit Systems,Inc.0%Nationstar Mortgage LLC1.7%Transworld Systems Inc0%United Services Automobile A…16.4%
Closed-with-relief % among Goldman Sachs Bank USA and nearest filing-volume peers

Goldman Sachs Bank USA closes 29.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Most of Goldman Sachs Bank USA's 19.9K filings include narrative text

45.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

Subscribe (RSS)
Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 29.5%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Goldman Sachs Bank USA complaint mix by product

Total complaints: 19.9K

Goldman Sachs Bank USA complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 19.9K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit card: 6,479 complaints (33.3%), resolution 36.4% Credit card 33.3% Credit reporting: 3,880 complaints (19.9%), resolution 39.8% Credit reporting 19.9% Checking or: 3,241 complaints (16.7%), resolution 6.8% Checking or 16.7% Credit card: 2,704 complaints (13.9%), resolution 24.3% Credit card 13.9% Debt collection: 1,789 complaints (9.2%), resolution 44.6% Debt collection 9.2% Credit reporting,: 1,017 complaints (5.2%), resolution 18.5% Money transfer,: 339 complaints (1.7%), resolution 12.7%
  • Credit card 6K 33.3% – 36% relief
  • Credit reporting 4K 19.9% – 40% relief
  • Checking or 3K 16.7% – 7% relief
  • Credit card 3K 13.9% – 24% relief
  • Debt collection 2K 9.2% – 45% relief
  • Credit reporting, 1K 5.2% – 19% relief
  • Money transfer, 339 1.7% – 13% relief

Heavy-volume mix: how Goldman Sachs Bank USA's 19.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Credit card 6.5K
Credit reporting or other personal consumer reports 3.9K
Checking or savings account 3.2K
Credit card or prepaid card 2.7K
Debt collection 1.8K
Credit reporting, credit repair services, or other personal consumer reports 1.0K
Money transfer, virtual currency, or money service 339
Payday loan, title loan, or personal loan 197
Payday loan, title loan, personal loan, or advance loan 80
Mortgage 66
Bank account or service 45
Consumer Loan 12
Prepaid card 11
Debt or credit management 10
Vehicle loan or lease 4
Payday loan 4
Money transfers 2
Credit reporting 1

Nationwide filing states for Goldman Sachs Bank USA

Top states by attributed volume, heavy-filing company

Nationwide footprint
Leading state
CA
16.3% of this company's filings
CA3.2KFL2.1KNY1.9KTX1.5KGA1.0KNJ922PA765IL747

Goldman Sachs Bank USA rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
3.2K
+107833.3% vs 2013
02,0004,0006,000 20132015201720192021202320252026 3,238

Top States

State Complaints
CA 3.2K
FL 2.1K
NY 1.9K
TX 1.5K
GA 1.0K
NJ 922
PA 765
IL 747
NC 572
VA 479
MD 478
MI 463
OH 424
MA 414
AZ 397
WA 384
NV 291
CT 284
CO 279
TN 271

Top Issues

Issue Complaints
Problem with a purchase shown on your statement 4.3K
Incorrect information on your report 3.0K
Managing an account 2.1K
Improper use of your report 1.2K
Problem with a company's investigation into an existing problem 1.0K
Getting a credit card 957
Other features, terms, or problems 786
Closing an account 718
Attempts to collect debt not owed 712
Problem when making payments 671
Took or threatened to take negative or legal action 662
Trouble using your card 558
Fees or interest 493
Closing your account 492
Opening an account 338
Advertising and marketing, including promotional offers 247
Written notification about debt 187
Problem with a credit reporting company's investigation into an existing problem 174
False statements or representation 147
Struggling to pay your bill 118

Yearly Trend

Year Complaints Timely
2013 3 100%
2014 20 100%
2015 31 87.1%
2016 28 96.4%
2017 65 100%
2018 106 100%
2019 212 100%
2020 523 100%
2021 879 100%
2022 1.9K 99.6%
2023 3.0K 99.7%
2024 4.5K 99.8%
2025 5.4K 100%
2026 3.2K 99.9%

Source: CFPB Consumer Complaint Database

Goldman Sachs Bank USA in the higher-relief third

Goldman Sachs Bank USA's 19,881 logged complaints reach a nationwide footprint - 57 states have at least one filing. 45.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-26. Closed-with-relief 29.5% sits in the upper third of the corpus.

Goldman Sachs Bank USA closes 29.5% with monetary or non-monetary relief and answers 99.8% inside the CFPB window; 69.9% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit card" · top issue "Problem with a purchase shown on your statement."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Goldman Sachs Bank USA.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Goldman Sachs Bank USA: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 19.9K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Goldman Sachs Bank USA (#39 of 342; 99.8% timely; 29.5% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share