CFPB · Higher closed-with-relief share
Goldman Sachs Bank USA
19.9K CFPB complaints · 29.5% relief (high band) · top issue Problem with a purchase shown on your statement.
Goldman Sachs Bank USA closes 29.5% with relief (upper third) on 19.9K filings. Timely 99.8% · top product Credit card. Allegations, not findings.
- Higher closed-with-relief share
- +107833.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company goldman-sachs-bank-usa
29.5% relief · 99.8% timely · 19.9K filings · Credit card
Same-product relief peers
Nearest relief peer: American Express Company (29.4% relief)
Goldman Sachs Bank USA closes 29.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Goldman Sachs Bank USA scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (45/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
29.5% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
45 / 100 percentile-benchmarked
69.9% of complaints closed with an explanation to the consumer
Most of Goldman Sachs Bank USA's 19.9K filings include narrative text
45.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Goldman Sachs Bank USA complaint mix by product
- Credit card 6K 33.3% – 36% relief
- Credit reporting 4K 19.9% – 40% relief
- Checking or 3K 16.7% – 7% relief
- Credit card 3K 13.9% – 24% relief
- Debt collection 2K 9.2% – 45% relief
- Credit reporting, 1K 5.2% – 19% relief
- Money transfer, 339 1.7% – 13% relief
Heavy-volume mix: how Goldman Sachs Bank USA's 19.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 6.5K |
| Credit reporting or other personal consumer reports | 3.9K |
| Checking or savings account | 3.2K |
| Credit card or prepaid card | 2.7K |
| Debt collection | 1.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.0K |
| Money transfer, virtual currency, or money service | 339 |
| Payday loan, title loan, or personal loan | 197 |
| Payday loan, title loan, personal loan, or advance loan | 80 |
| Mortgage | 66 |
| Bank account or service | 45 |
| Consumer Loan | 12 |
| Prepaid card | 11 |
| Debt or credit management | 10 |
| Vehicle loan or lease | 4 |
| Payday loan | 4 |
| Money transfers | 2 |
| Credit reporting | 1 |
Nationwide filing states for Goldman Sachs Bank USA
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 16.3% of this company's filings
Goldman Sachs Bank USA rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3.2K
- +107833.3% vs 2013
Volume vs. relief
Where Goldman Sachs Bank USA sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Goldman Sachs Bank USA files more complaint volume than 89% of them, and closes complaints with relief more often than 89% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 19,881 · Closed with relief: 29.5%
Top States
| State | Complaints |
|---|---|
| CA | 3.2K |
| FL | 2.1K |
| NY | 1.9K |
| TX | 1.5K |
| GA | 1.0K |
| NJ | 922 |
| PA | 765 |
| IL | 747 |
| NC | 572 |
| VA | 479 |
| MD | 478 |
| MI | 463 |
| OH | 424 |
| MA | 414 |
| AZ | 397 |
| WA | 384 |
| NV | 291 |
| CT | 284 |
| CO | 279 |
| TN | 271 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 4.3K |
| Incorrect information on your report | 3.0K |
| Managing an account | 2.1K |
| Improper use of your report | 1.2K |
| Problem with a company's investigation into an existing problem | 1.0K |
| Getting a credit card | 957 |
| Other features, terms, or problems | 786 |
| Closing an account | 718 |
| Attempts to collect debt not owed | 712 |
| Problem when making payments | 671 |
| Took or threatened to take negative or legal action | 662 |
| Trouble using your card | 558 |
| Fees or interest | 493 |
| Closing your account | 492 |
| Opening an account | 338 |
| Advertising and marketing, including promotional offers | 247 |
| Written notification about debt | 187 |
| Problem with a credit reporting company's investigation into an existing problem | 174 |
| False statements or representation | 147 |
| Struggling to pay your bill | 118 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 20 | 100% |
| 2015 | 31 | 87.1% |
| 2016 | 28 | 96.4% |
| 2017 | 65 | 100% |
| 2018 | 106 | 100% |
| 2019 | 212 | 100% |
| 2020 | 523 | 100% |
| 2021 | 879 | 100% |
| 2022 | 1.9K | 99.6% |
| 2023 | 3.0K | 99.7% |
| 2024 | 4.5K | 99.8% |
| 2025 | 5.4K | 100% |
| 2026 | 3.2K | 99.9% |
Source: CFPB Consumer Complaint Database
Goldman Sachs Bank USA in the higher-relief third
Goldman Sachs Bank USA's 19,881 logged complaints reach a nationwide footprint - 57 states have at least one filing. 45.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-26. Closed-with-relief 29.5% sits in the upper third of the corpus.
Goldman Sachs Bank USA closes 29.5% with monetary or non-monetary relief and answers 99.8% inside the CFPB window; 69.9% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit card" · top issue "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Goldman Sachs Bank USA.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Goldman Sachs Bank USA: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 19.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Goldman Sachs Bank USA (#39 of 342; 99.8% timely; 29.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share