Goldman Sachs Bank USA
19.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Goldman Sachs Bank USA complaint mix by product
- Credit card 6K 33.3% – 36% relief
- Credit reporting 4K 19.9% – 40% relief
- Checking or 3K 16.7% – 7% relief
- Credit card 3K 13.9% – 24% relief
- Debt collection 2K 9.2% – 45% relief
- Credit reporting, 1K 5.2% – 19% relief
- Money transfer, 339 1.7% – 13% relief
How Goldman Sachs Bank USA's 19.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 6.5K |
| Credit reporting or other personal consumer reports | 3.9K |
| Checking or savings account | 3.2K |
| Credit card or prepaid card | 2.7K |
| Debt collection | 1.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.0K |
| Money transfer, virtual currency, or money service | 339 |
| Payday loan, title loan, or personal loan | 197 |
| Payday loan, title loan, personal loan, or advance loan | 80 |
| Mortgage | 66 |
| Bank account or service | 45 |
| Consumer Loan | 12 |
| Prepaid card | 11 |
| Debt or credit management | 10 |
| Vehicle loan or lease | 4 |
| Payday loan | 4 |
| Money transfers | 2 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 3.2K |
| FL | 2.1K |
| NY | 1.9K |
| TX | 1.5K |
| GA | 1.0K |
| NJ | 922 |
| PA | 765 |
| IL | 747 |
| NC | 572 |
| VA | 479 |
| MD | 478 |
| MI | 463 |
| OH | 424 |
| MA | 414 |
| AZ | 397 |
| WA | 384 |
| NV | 291 |
| CT | 284 |
| CO | 279 |
| TN | 271 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 4.3K |
| Incorrect information on your report | 3.0K |
| Managing an account | 2.1K |
| Improper use of your report | 1.2K |
| Problem with a company's investigation into an existing problem | 1.0K |
| Getting a credit card | 957 |
| Other features, terms, or problems | 786 |
| Closing an account | 718 |
| Attempts to collect debt not owed | 712 |
| Problem when making payments | 671 |
| Took or threatened to take negative or legal action | 662 |
| Trouble using your card | 558 |
| Fees or interest | 493 |
| Closing your account | 492 |
| Opening an account | 338 |
| Advertising and marketing, including promotional offers | 247 |
| Written notification about debt | 187 |
| Problem with a credit reporting company's investigation into an existing problem | 174 |
| False statements or representation | 147 |
| Struggling to pay your bill | 118 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 20 | 100% |
| 2015 | 31 | 87.1% |
| 2016 | 28 | 96.4% |
| 2017 | 65 | 100% |
| 2018 | 106 | 100% |
| 2019 | 212 | 100% |
| 2020 | 523 | 100% |
| 2021 | 879 | 100% |
| 2022 | 1.9K | 99.6% |
| 2023 | 3.0K | 99.7% |
| 2024 | 4.5K | 99.8% |
| 2025 | 5.4K | 100% |
| 2026 | 3.2K | 99.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Goldman Sachs Bank USA
Goldman Sachs Bank USA's 19,881 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. 45.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-26.
Goldman Sachs Bank USA answers 99.8% of complaints inside the CFPB's tracked window and closes 69.9% with a written explanation. 29.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Goldman Sachs Bank USA.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Goldman Sachs Bank USA have?
19,881, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Goldman Sachs Bank USA respond to complaints on time?
99.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Goldman Sachs Bank USA?
"Problem with a purchase shown on your statement", filed under the "Credit card" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.