TapTap Send Inc.
117 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
TapTap Send Inc. complaint mix by product
- Money transfer, 114 97.4% – 43% relief
- Checking or 2 1.7% – 0% relief
- Credit card 1 0.9% – 0% relief
How TapTap Send Inc.'s 117 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 114 |
| Checking or savings account | 2 |
| Credit card | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 12 |
| VA | 12 |
| NY | 12 |
| CA | 8 |
| MA | 6 |
| IL | 6 |
| MD | 6 |
| NC | 6 |
| FL | 5 |
| WA | 5 |
| GA | 5 |
| TN | 3 |
| NJ | 3 |
| MI | 2 |
| OR | 2 |
| AZ | 2 |
| CT | 2 |
| MN | 2 |
| PA | 2 |
| CO | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 40 |
| Money was not available when promised | 35 |
| Fraud or scam | 21 |
| Other service problem | 8 |
| Problem with customer service | 4 |
| Incorrect exchange rate | 3 |
| Managing an account | 2 |
| Unauthorized transactions or other transaction problem | 2 |
| Confusing or missing disclosures | 1 |
| Problem with a purchase shown on your statement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 2 | 50% |
| 2023 | 23 | 100% |
| 2024 | 25 | 100% |
| 2025 | 31 | 90.3% |
| 2026 | 36 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About TapTap Send Inc.
TapTap Send Inc.'s 117 logged complaints stay concentrated: only 33 states show a filing on record. 50.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2022 through 2026-06-06.
TapTap Send Inc. answers 96.6% of complaints inside the CFPB's tracked window and closes 58.1% with a written explanation. 41.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about TapTap Send Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does TapTap Send Inc. have?
117, per the CFPB's public complaint count for this company (see the full breakdown above).
Does TapTap Send Inc. respond to complaints on time?
96.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about TapTap Send Inc.?
"Other transaction problem", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.