CFPB · Single-product concentration
TapTap Send Inc.
117 CFPB complaints · 97.4% in "Money transfer, virtual currency, or money service" · top issue Other transaction problem.
TapTap Send Inc.: 97.4% of 117 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 96.6% · relief 41.9%. Allegations, not findings.
- Single-product concentration
- +1700% filings 2022 to 2026
CFPB relief outcome brief
CCDB company taptap-send-inc
41.9% relief · 96.6% timely · 117 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Pls Group, Inc (41.5% relief)
TapTap Send Inc. closes 41.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of TapTap Send Inc.'s 117 filings include narrative text
50.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
TapTap Send Inc. complaint mix by product
- Money transfer, 114 97.4% – 43% relief
- Checking or 2 1.7% – 0% relief
- Credit card 1 0.9% – 0% relief
How TapTap Send Inc.'s 117 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 114 |
| Checking or savings account | 2 |
| Credit card | 1 |
Where TapTap Send Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 10.3% of this company's filings
TapTap Send Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 36
- +1700% vs 2022
Top States
| State | Complaints |
|---|---|
| TX | 12 |
| VA | 12 |
| NY | 12 |
| CA | 8 |
| MA | 6 |
| IL | 6 |
| MD | 6 |
| NC | 6 |
| FL | 5 |
| WA | 5 |
| GA | 5 |
| TN | 3 |
| NJ | 3 |
| MI | 2 |
| OR | 2 |
| AZ | 2 |
| CT | 2 |
| MN | 2 |
| PA | 2 |
| CO | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 40 |
| Money was not available when promised | 35 |
| Fraud or scam | 21 |
| Other service problem | 8 |
| Problem with customer service | 4 |
| Incorrect exchange rate | 3 |
| Managing an account | 2 |
| Unauthorized transactions or other transaction problem | 2 |
| Confusing or missing disclosures | 1 |
| Problem with a purchase shown on your statement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 2 | 50% |
| 2023 | 23 | 100% |
| 2024 | 25 | 100% |
| 2025 | 31 | 90.3% |
| 2026 | 36 | 100% |
Source: CFPB Consumer Complaint Database
TapTap Send Inc. filings cluster in one product
TapTap Send Inc.'s 117 logged complaints stay concentrated: only 33 states show a filing. 50.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-06-06.
TapTap Send Inc. answers 96.6% of complaints inside the CFPB's tracked window and closes 58.1% with a written explanation. 41.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about TapTap Send Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for TapTap Send Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 117.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for TapTap Send Inc. (96.6% timely; 41.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration