Total complaints
73
Filed since 2022
2026 data Public-data reference. official source
TapTap Send Inc.
73 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
73 consumer complaints filed with the CFPB
This profile shows TapTap Send Inc.'s complaint history from CFPB public records. 73 consumers have filed complaints since 2022. The company has a 97.3% timely response rate and has provided relief in 41.1% of cases.
73
Total Complaints
97.3%
Timely Response
0%
Disputed
41.1%
Relief Provided
27
States Active
2022
Since
Timely response
97.3%
CFPB-tracked response window
Relief rate
41.1%
Closed with monetary or non-monetary relief
Timely response rate 97.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 41.1%
Industry median
Share closed with monetary or non-monetary relief.
TapTap Send Inc. complaint mix by product
- Money transfer, 71 97.3% – 42% relief
- Checking or 1 1.4% – 0% relief
- Credit card 1 1.4% – 0% relief
How TapTap Send Inc.'s 73 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 71 |
| Checking or savings account | 1 |
| Credit card | 1 |
Top States
| State | Complaints |
|---|---|
| VA | 7 |
| NY | 7 |
| TX | 6 |
| NC | 5 |
| MD | 4 |
| CA | 4 |
| FL | 4 |
| MA | 4 |
| IL | 3 |
| GA | 3 |
| TN | 3 |
| OR | 2 |
| AZ | 2 |
| NJ | 2 |
| MN | 2 |
| WA | 2 |
| CT | 2 |
| ND | 1 |
| RI | 1 |
| DE | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 25 |
| Other transaction problem | 24 |
| Fraud or scam | 12 |
| Other service problem | 4 |
| Problem with customer service | 2 |
| Incorrect exchange rate | 2 |
| Managing an account | 1 |
| Confusing or missing disclosures | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Problem with a purchase shown on your statement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 2 | 50% |
| 2023 | 17 | 100% |
| 2024 | 20 | 100% |
| 2025 | 20 | 95% |
| 2026 | 14 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About TapTap Send Inc.
TapTap Send Inc. has accumulated 73 consumer complaints in the CFPB public database, with filings active across 27 U.S. states. Of those submissions, 29 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2022, and the most recent logged activity is 2026-03-26, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, TapTap Send Inc. reports a 97.3% timely-response rate and has closed 58.9% of cases with a written explanation to the consumer. 41.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Money was not available when promised".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating TapTap Send Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does TapTap Send Inc. have?
TapTap Send Inc. has received 73 consumer complaints filed with the Consumer Financial Protection Bureau.
Does TapTap Send Inc. respond to complaints on time?
TapTap Send Inc. has a 97.3% timely response rate to CFPB complaints.
What is the most common complaint about TapTap Send Inc.?
The most common issue reported against TapTap Send Inc. is "Money was not available when promised" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.
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