2026 data Public-data reference. official source

FISERV FINXACT CORE

2.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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2.5K consumer complaints filed with the CFPB

This profile shows FISERV FINXACT CORE's complaint history from CFPB public records. 2,495 consumers have filed complaints since 2020. The company has a 99.9% timely response rate and has provided relief in 1.9% of cases.

2.5K
Total Complaints
99.9%
Timely Response
0%
Disputed
1.9%
Relief Provided
52
States Active
2020
Since

Total complaints

2.5K

Filed since 2020

Timely response

99.9%

CFPB-tracked response window

Relief rate

1.9%

Closed with monetary or non-monetary relief

Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.9%
Industry median

Share closed with monetary or non-monetary relief.

FISERV FINXACT CORE complaint mix by product

Total complaints: 2.5K

FISERV FINXACT CORE complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 2.5K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Prepaid card: 487 complaints (20.0%), resolution 1.8% Prepaid card 20.0% Credit reporting: 471 complaints (19.4%), resolution 0.0% Credit reporting 19.4% Debt collection: 426 complaints (17.5%), resolution 1.6% Debt collection 17.5% Credit card: 335 complaints (13.8%), resolution 4.2% Credit card 13.8% Checking or: 315 complaints (13.0%), resolution 2.5% Checking or 13.0% Money transfer,: 213 complaints (8.8%), resolution 3.8% Money transfer, 8.8% Credit reporting,: 183 complaints (7.5%), resolution 0.0% Credit reporting, 7.5%
  • Prepaid card 487 20.0% – 2% relief
  • Credit reporting 471 19.4% – 0% relief
  • Debt collection 426 17.5% – 2% relief
  • Credit card 335 13.8% – 4% relief
  • Checking or 315 13.0% – 3% relief
  • Money transfer, 213 8.8% – 4% relief
  • Credit reporting, 183 7.5% – 0% relief

How FISERV FINXACT CORE's 2.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Prepaid card 487
Credit reporting or other personal consumer reports 471
Debt collection 426
Credit card or prepaid card 335
Checking or savings account 315
Money transfer, virtual currency, or money service 213
Credit reporting, credit repair services, or other personal consumer reports 183
Credit card 45
Debt or credit management 10
Mortgage 4
Vehicle loan or lease 4
Payday loan, title loan, or personal loan 1
Payday loan, title loan, personal loan, or advance loan 1

Top States

State Complaints
CA 644
TX 234
FL 176
GA 127
NJ 123
NY 117
PA 80
MA 59
OH 56
MD 53
IL 50
TN 49
MI 48
NC 47
VA 44
MO 40
WI 37
WA 36
AZ 35
MN 29

Top Issues

Issue Complaints
Incorrect information on your report 333
Attempts to collect debt not owed 312
Problem with a purchase or transfer 286
Managing an account 212
Problem getting a card or closing an account 198
Trouble using the card 155
Unexpected or other fees 126
Unable to get your credit report or credit score 100
Problem with fraud alerts or security freezes 95
Improper use of your report 71
Problem with a lender or other company charging your account 58
Other transaction problem 50
Written notification about debt 48
Money was not available when promised 41
Problem with a purchase shown on your statement 39
Fraud or scam 32
Closing an account 25
Other features, terms, or problems 25
False statements or representation 24
Problem with a company's investigation into an existing problem 23

Yearly Trend

Year Complaints Timely
2020 217 100%
2021 308 100%
2022 241 100%
2023 308 100%
2024 553 99.8%
2025 654 100%
2026 214 99.5%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About FISERV FINXACT CORE

FISERV FINXACT CORE has accumulated 2,495 consumer complaints in the CFPB public database, with filings active across 52 U.S. states. Of those submissions, 832 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2026-04-08, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, FISERV FINXACT CORE reports a 99.9% timely-response rate and has closed 97.2% of cases with a written explanation to the consumer. 1.9% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Prepaid card", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FISERV FINXACT CORE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Consumer Guides

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How to Read Complaint Data
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How to File a CFPB Complaint
Step-by-step guide to filing your own complaint with the CFPB.
Understanding Responses
What different CFPB response types mean for consumers.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does FISERV FINXACT CORE have?

FISERV FINXACT CORE has received 2,495 consumer complaints filed with the Consumer Financial Protection Bureau.

Does FISERV FINXACT CORE respond to complaints on time?

FISERV FINXACT CORE has a 99.9% timely response rate to CFPB complaints.

What is the most common complaint about FISERV FINXACT CORE?

The most common issue reported against FISERV FINXACT CORE is "Incorrect information on your report" in the "Prepaid card" product category.

Read our methodology — how this data is sourced, computed, and verified.

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