CFPB · Faster timely-response band
Fiserv Finxact Core
3.4K CFPB complaints · 99.9% timely (fast band) · top issue Attempts to collect debt not owed.
Fiserv Finxact Core answers 99.9% on time (upper third) across 3.4K filings. Relief 2.3% · top product Prepaid card. Allegations, not findings.
- Volume rank #154 of 342
- Faster timely-response band
- +65% filings 2020 to 2026
CFPB relief outcome brief
CCDB company fiserv-finxact-core
2.3% relief · 99.9% timely · 3.4K filings · Prepaid card
Same-product relief peers
Nearest relief peer: Incomm Holdings Inc. (0.4% relief)
Fiserv Finxact Core closes 2.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Fiserv Finxact Core's 3.4K filings include narrative text
46.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fiserv Finxact Core complaint mix by product
- Prepaid card 734 22.5% – 2% relief
- Debt collection 592 18.1% – 3% relief
- Credit reporting 560 17.2% – 0% relief
- Checking or 439 13.4% – 2% relief
- Credit card 413 12.6% – 5% relief
- Money transfer, 324 9.9% – 5% relief
- Credit reporting, 203 6.2% – 0% relief
How Fiserv Finxact Core's 3.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Prepaid card | 734 |
| Debt collection | 592 |
| Credit reporting or other personal consumer reports | 560 |
| Checking or savings account | 439 |
| Credit card or prepaid card | 413 |
| Money transfer, virtual currency, or money service | 324 |
| Credit reporting, credit repair services, or other personal consumer reports | 203 |
| Credit card | 80 |
| Debt or credit management | 12 |
| Vehicle loan or lease | 7 |
| Mortgage | 7 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Fiserv Finxact Core
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 28.2% of this company's filings
Fiserv Finxact Core rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 429
- +65% vs 2020
Top States
| State | Complaints |
|---|---|
| CA | 952 |
| TX | 281 |
| FL | 239 |
| GA | 169 |
| NJ | 163 |
| NY | 158 |
| PA | 104 |
| OH | 77 |
| MA | 71 |
| IL | 66 |
| MD | 65 |
| TN | 65 |
| VA | 59 |
| NC | 58 |
| MI | 58 |
| WA | 50 |
| AZ | 50 |
| MO | 45 |
| WI | 42 |
| MN | 39 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 425 |
| Problem with a purchase or transfer | 420 |
| Incorrect information on your report | 382 |
| Managing an account | 277 |
| Problem getting a card or closing an account | 265 |
| Trouble using the card | 223 |
| Unexpected or other fees | 171 |
| Unable to get your credit report or credit score | 106 |
| Problem with fraud alerts or security freezes | 104 |
| Improper use of your report | 101 |
| Problem with a lender or other company charging your account | 97 |
| Other transaction problem | 80 |
| Written notification about debt | 68 |
| Money was not available when promised | 63 |
| Problem with a purchase shown on your statement | 59 |
| Fraud or scam | 50 |
| Closing an account | 40 |
| False statements or representation | 36 |
| Took or threatened to take negative or legal action | 32 |
| Other features, terms, or problems | 31 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 260 | 100% |
| 2021 | 374 | 99.7% |
| 2022 | 317 | 100% |
| 2023 | 395 | 100% |
| 2024 | 719 | 99.9% |
| 2025 | 881 | 100% |
| 2026 | 429 | 99.8% |
Source: CFPB Consumer Complaint Database
Fiserv Finxact Core in the faster-timely third
Fiserv Finxact Core's 3,375 logged complaints reach a nationwide footprint - 53 states have at least one filing. 46.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-25. Timely response 99.9% sits in the upper third of the corpus.
Fiserv Finxact Core answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 2.3% with relief; 96.7% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Prepaid card" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fiserv Finxact Core.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Fiserv Finxact Core: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Fiserv Finxact Core (#154 of 342; 99.9% timely; 2.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band