CFPB · Heavy filing volume
Coinbase, Inc.
9.6K CFPB complaints (heavy-volume third) · 58 states · top issue Fraud or scam.
Coinbase, Inc. is in the heavy-volume third with 9.6K CFPB complaints (ranks #68 of 342). Timely 99.6% · relief 18.7% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Heavy filing volume
- +59600% filings 2014 to 2026
CFPB relief outcome brief
CCDB company coinbase-inc
18.7% relief · 99.6% timely · 9.6K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: WorldRemit Corp. (15.1% relief)
Coinbase, Inc. closes 18.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Coinbase, Inc. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on closed with explanation (62/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
87 / 100 percentile-benchmarked
18.7% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
62 / 100 percentile-benchmarked
79.5% of complaints closed with an explanation to the consumer
Most of Coinbase, Inc.'s 9.6K filings include narrative text
64.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Coinbase, Inc. complaint mix by product
- Money transfer, 9K 94.9% – 18% relief
- Checking or 260 2.7% – 24% relief
- Credit card 91 1.0% – 32% relief
- Credit card 83 0.9% – 41% relief
- Prepaid card 23 0.2% – 57% relief
- Debt collection 15 0.2% – 7% relief
- Virtual currency 15 0.2% – 0% relief
Heavy-volume mix: how Coinbase, Inc.'s 9.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 9.0K |
| Checking or savings account | 260 |
| Credit card or prepaid card | 91 |
| Credit card | 83 |
| Prepaid card | 23 |
| Debt collection | 15 |
| Virtual currency | 15 |
| Credit reporting or other personal consumer reports | 12 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Payday loan, title loan, or personal loan | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Bank account or service | 2 |
| Mortgage | 1 |
| Debt or credit management | 1 |
| Other financial service | 1 |
Nationwide filing states for Coinbase, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 15.5% of this company's filings
Coinbase, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 597
- +59600% vs 2014
Volume vs. relief
Where Coinbase, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Coinbase, Inc. files more complaint volume than 80% of them, and closes complaints with relief more often than 80% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 9,550 · Closed with relief: 18.7%
Top States
| State | Complaints |
|---|---|
| CA | 1.5K |
| FL | 808 |
| NY | 765 |
| TX | 594 |
| IL | 315 |
| NJ | 291 |
| WA | 285 |
| GA | 263 |
| PA | 247 |
| VA | 222 |
| NC | 207 |
| MA | 188 |
| CO | 185 |
| MI | 183 |
| AZ | 165 |
| MD | 161 |
| OH | 158 |
| NV | 125 |
| OR | 118 |
| TN | 114 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 2.3K |
| Other transaction problem | 2.1K |
| Money was not available when promised | 2.0K |
| Other service problem | 857 |
| Managing, opening, or closing your mobile wallet account | 564 |
| Unauthorized transactions or other transaction problem | 383 |
| Wrong amount charged or received | 231 |
| Confusing or missing disclosures | 177 |
| Managing an account | 170 |
| Unexpected or other fees | 125 |
| Trouble accessing funds in your mobile or digital wallet | 93 |
| Problem with a purchase shown on your statement | 68 |
| Problem adding money | 65 |
| Problem with a lender or other company charging your account | 55 |
| Problem with a purchase or transfer | 40 |
| Problem with customer service | 22 |
| Closing an account | 19 |
| Getting a credit card | 18 |
| Other features, terms, or problems | 15 |
| Trouble using the card | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 7 | 71.4% |
| 2016 | 6 | 100% |
| 2017 | 1.1K | 99.7% |
| 2018 | 1.7K | 100% |
| 2019 | 191 | 100% |
| 2020 | 321 | 99.7% |
| 2021 | 1.8K | 99.8% |
| 2022 | 851 | 100% |
| 2023 | 570 | 99.3% |
| 2024 | 1.1K | 99.9% |
| 2025 | 1.4K | 98.9% |
| 2026 | 597 | 98.2% |
Source: CFPB Consumer Complaint Database
Coinbase, Inc. in the heavy-volume third
Coinbase, Inc.'s 9,550 logged complaints reach a nationwide footprint - 58 states have at least one filing. 64.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#68 of 342).
Coinbase, Inc. answers 99.6% of complaints inside the CFPB's tracked window and closes 79.5% with a written explanation. 18.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Coinbase, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Coinbase, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Coinbase, Inc. (#68 of 342; 99.6% timely; 18.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume