CFPB · Heavy filing volume
Coinbase, Inc.
9.6K CFPB complaints (heavy-volume third) · 58 states · top issue Fraud or scam.
Coinbase, Inc. is in the heavy-volume third with 9.6K CFPB complaints (ranks #68 of 342). Timely 99.6% · relief 18.7% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Volume rank #68 of 342
- Heavy filing volume
- +59600% filings 2014 to 2026
CFPB relief outcome brief
CCDB company coinbase-inc
18.7% relief · 99.6% timely · 9.6K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: WorldRemit Corp. (15.1% relief)
Coinbase, Inc. closes 18.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Coinbase, Inc.'s 9.6K filings include narrative text
64.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Coinbase, Inc. complaint mix by product
- Money transfer, 9K 94.9% – 18% relief
- Checking or 260 2.7% – 24% relief
- Credit card 91 1.0% – 32% relief
- Credit card 83 0.9% – 41% relief
- Prepaid card 23 0.2% – 57% relief
- Debt collection 15 0.2% – 7% relief
- Virtual currency 15 0.2% – 0% relief
Heavy-volume mix: how Coinbase, Inc.'s 9.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 9.0K |
| Checking or savings account | 260 |
| Credit card or prepaid card | 91 |
| Credit card | 83 |
| Prepaid card | 23 |
| Debt collection | 15 |
| Virtual currency | 15 |
| Credit reporting or other personal consumer reports | 12 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Payday loan, title loan, or personal loan | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Bank account or service | 2 |
| Mortgage | 1 |
| Debt or credit management | 1 |
| Other financial service | 1 |
Nationwide filing states for Coinbase, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 15.5% of this company's filings
Coinbase, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 597
- +59600% vs 2014
Top States
| State | Complaints |
|---|---|
| CA | 1.5K |
| FL | 808 |
| NY | 765 |
| TX | 594 |
| IL | 315 |
| NJ | 291 |
| WA | 285 |
| GA | 263 |
| PA | 247 |
| VA | 222 |
| NC | 207 |
| MA | 188 |
| CO | 185 |
| MI | 183 |
| AZ | 165 |
| MD | 161 |
| OH | 158 |
| NV | 125 |
| OR | 118 |
| TN | 114 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 2.3K |
| Other transaction problem | 2.1K |
| Money was not available when promised | 2.0K |
| Other service problem | 857 |
| Managing, opening, or closing your mobile wallet account | 564 |
| Unauthorized transactions or other transaction problem | 383 |
| Wrong amount charged or received | 231 |
| Confusing or missing disclosures | 177 |
| Managing an account | 170 |
| Unexpected or other fees | 125 |
| Trouble accessing funds in your mobile or digital wallet | 93 |
| Problem with a purchase shown on your statement | 68 |
| Problem adding money | 65 |
| Problem with a lender or other company charging your account | 55 |
| Problem with a purchase or transfer | 40 |
| Problem with customer service | 22 |
| Closing an account | 19 |
| Getting a credit card | 18 |
| Other features, terms, or problems | 15 |
| Trouble using the card | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 7 | 71.4% |
| 2016 | 6 | 100% |
| 2017 | 1.1K | 99.7% |
| 2018 | 1.7K | 100% |
| 2019 | 191 | 100% |
| 2020 | 321 | 99.7% |
| 2021 | 1.8K | 99.8% |
| 2022 | 851 | 100% |
| 2023 | 570 | 99.3% |
| 2024 | 1.1K | 99.9% |
| 2025 | 1.4K | 98.9% |
| 2026 | 597 | 98.2% |
Source: CFPB Consumer Complaint Database
Coinbase, Inc. in the heavy-volume third
Coinbase, Inc.'s 9,550 logged complaints reach a nationwide footprint - 58 states have at least one filing. 64.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#68 of 342).
Coinbase, Inc. answers 99.6% of complaints inside the CFPB's tracked window and closes 79.5% with a written explanation. 18.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Coinbase, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Coinbase, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Coinbase, Inc. (#68 of 342; 99.6% timely; 18.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume