Coinbase, Inc.
9.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Coinbase, Inc. complaint mix by product
- Money transfer, 9K 94.9% – 18% relief
- Checking or 260 2.7% – 24% relief
- Credit card 91 1.0% – 32% relief
- Credit card 83 0.9% – 41% relief
- Prepaid card 23 0.2% – 57% relief
- Debt collection 15 0.2% – 7% relief
- Virtual currency 15 0.2% – 0% relief
How Coinbase, Inc.'s 9.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 9.0K |
| Checking or savings account | 260 |
| Credit card or prepaid card | 91 |
| Credit card | 83 |
| Prepaid card | 23 |
| Debt collection | 15 |
| Virtual currency | 15 |
| Credit reporting or other personal consumer reports | 12 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Payday loan, title loan, or personal loan | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Bank account or service | 2 |
| Mortgage | 1 |
| Debt or credit management | 1 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 1.5K |
| FL | 808 |
| NY | 765 |
| TX | 594 |
| IL | 315 |
| NJ | 291 |
| WA | 285 |
| GA | 263 |
| PA | 247 |
| VA | 222 |
| NC | 207 |
| MA | 188 |
| CO | 185 |
| MI | 183 |
| AZ | 165 |
| MD | 161 |
| OH | 158 |
| NV | 125 |
| OR | 118 |
| TN | 114 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 2.3K |
| Other transaction problem | 2.1K |
| Money was not available when promised | 2.0K |
| Other service problem | 857 |
| Managing, opening, or closing your mobile wallet account | 564 |
| Unauthorized transactions or other transaction problem | 383 |
| Wrong amount charged or received | 231 |
| Confusing or missing disclosures | 177 |
| Managing an account | 170 |
| Unexpected or other fees | 125 |
| Trouble accessing funds in your mobile or digital wallet | 93 |
| Problem with a purchase shown on your statement | 68 |
| Problem adding money | 65 |
| Problem with a lender or other company charging your account | 55 |
| Problem with a purchase or transfer | 40 |
| Problem with customer service | 22 |
| Closing an account | 19 |
| Getting a credit card | 18 |
| Other features, terms, or problems | 15 |
| Trouble using the card | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 7 | 71.4% |
| 2016 | 6 | 100% |
| 2017 | 1.1K | 99.7% |
| 2018 | 1.7K | 100% |
| 2019 | 191 | 100% |
| 2020 | 321 | 99.7% |
| 2021 | 1.8K | 99.8% |
| 2022 | 851 | 100% |
| 2023 | 570 | 99.3% |
| 2024 | 1.1K | 99.9% |
| 2025 | 1.4K | 98.9% |
| 2026 | 597 | 98.2% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Coinbase, Inc.
Coinbase, Inc.'s 9,550 logged complaints reach a nationwide footprint - 58 states have at least one filing on record. 64.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2026-06-26.
Coinbase, Inc. answers 99.6% of complaints inside the CFPB's tracked window and closes 79.5% with a written explanation. 18.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Coinbase, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Coinbase, Inc. have?
9,550, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Coinbase, Inc. respond to complaints on time?
99.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Coinbase, Inc.?
"Fraud or scam", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.