CFPB · Single-product concentration

Blockchain.com, Inc.

313 CFPB complaints · 98.1% in "Money transfer, virtual currency, or money service" · top issue Money was not available when promised.

Products ↓ All companies
313 CFPB complaints

Blockchain.com, Inc.: 98.1% of 313 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 97.1% · relief 1%. Allegations, not findings.

  • Single-product concentration
  • +33.3% filings 2021 to 2026

CFPB relief outcome brief

CCDB company blockchain-com-inc

1% relief · 97.1% timely · 313 filings · Money transfer, virtual currency, or money service

Same-product relief peers

Nearest relief peer: Bill.Com, LLC (0.9% relief)

Blockchain.com, Inc. (this)1%Bankunited, National Associa…14.4%Finance of America Holdings …2.9%First Hawaiian, Inc.9.2%Pendrick Capital Partners Ho…0.3%
Closed-with-relief % among Blockchain.com, Inc. and nearest filing-volume peers

Blockchain.com, Inc. closes 1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Most of Blockchain.com, Inc.'s 313 filings include narrative text

70.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

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Timely response rate 97.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.0%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Blockchain.com, Inc. complaint mix by product

Total complaints: 313

Blockchain.com, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 313 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Money transfer,: 307 complaints (98.1%), resolution 1.0% Money transfer, 98.1% Checking or: 6 complaints (1.9%), resolution 0.0%
  • Money transfer, 307 98.1% – 1% relief
  • Checking or 6 1.9% – 0% relief

How Blockchain.com, Inc.'s 313 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Money transfer, virtual currency, or money service 307
Checking or savings account 6

Where Blockchain.com, Inc. complaints are filed

Top states by attributed CFPB complaint volume for this company

Concentrated footprint
Leading state
CA
11.8% of this company's filings
CA37FL19TX17OH9GA8MI7MO7NJ7

Blockchain.com, Inc. rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
24
+33.3% vs 2021
050100150 202120222023202420252026 24

Top States

State Complaints
CA 37
FL 19
TX 17
OH 9
GA 8
MI 7
MO 7
NJ 7
SC 7
NY 6
IL 6
NC 6
IN 5
PA 4
VA 4
UT 3
CO 3
TN 2
ME 2
MA 2

Top Issues

Issue Complaints
Money was not available when promised 78
Fraud or scam 75
Other transaction problem 67
Trouble accessing funds in your mobile or digital wallet 22
Other service problem 16
Managing, opening, or closing your mobile wallet account 16
Unauthorized transactions or other transaction problem 11
Confusing or missing disclosures 8
Wrong amount charged or received 8
Managing an account 6
Unexpected or other fees 4
Lost or stolen check 1
Problem adding money 1

Yearly Trend

Year Complaints Timely
2021 18 100%
2022 26 100%
2023 26 100%
2024 100 100%
2025 119 92.4%
2026 24 100%

Source: CFPB Consumer Complaint Database

Blockchain.com, Inc. filings cluster in one product

Blockchain.com, Inc.'s 313 logged complaints stay concentrated: only 37 states show a filing. 70.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-06-25.

Blockchain.com, Inc. answers 97.1% of complaints inside the CFPB's tracked window and closes 96.8% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Blockchain.com, Inc..

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Blockchain.com, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 313.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 97.1%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Blockchain.com, Inc. (97.1% timely; 1% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration