2026 data Public-data reference Official source

Securus J Holdings, LLC

277 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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277
Total Complaints
100%
Timely Response
0%
Disputed
4%
Relief Provided
34
States Active
2013
Since

Data updated June 2026

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 4.0%
Industry median

Share closed with monetary or non-monetary relief.

Securus J Holdings, LLC complaint mix by product

Total complaints: 277

Securus J Holdings, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 277 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Money transfer,: 137 complaints (50.7%), resolution 7.3% Money transfer, 50.7% Credit card: 31 complaints (11.5%), resolution 0.0% Credit card 11.5% Prepaid card: 29 complaints (10.7%), resolution 0.0% Prepaid card 10.7% Bank account: 23 complaints (8.5%), resolution 0.0% Bank account 8.5% Money transfers: 17 complaints (6.3%), resolution 5.9% Money transfers 6.3% Other financial: 17 complaints (6.3%), resolution 0.0% Other financial 6.3% Checking or: 16 complaints (5.9%), resolution 0.0%
  • Money transfer, 137 50.7% – 7% relief
  • Credit card 31 11.5% – 0% relief
  • Prepaid card 29 10.7% – 0% relief
  • Bank account 23 8.5% – 0% relief
  • Money transfers 17 6.3% – 6% relief
  • Other financial 17 6.3% – 0% relief
  • Checking or 16 5.9% – 0% relief

How Securus J Holdings, LLC's 277 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Money transfer, virtual currency, or money service 137
Credit card or prepaid card 31
Prepaid card 29
Bank account or service 23
Money transfers 17
Other financial service 17
Checking or savings account 16
Debt collection 5
Credit card 2

Top States

State Complaints
VA 43
FL 36
GA 19
PA 19
IL 19
NY 16
MI 16
CA 13
NC 12
AZ 10
NJ 8
LA 7
TX 7
MO 6
OH 6
TN 5
MN 4
CO 4
KS 3
ID 3

Top Issues

Issue Complaints
Unexpected or other fees 36
Other transaction problem 23
Fraud or scam 21
Other service problem 21
Fees 14
Making/receiving payments, sending money 14
Managing, opening, or closing your mobile wallet account 13
Other service issues 12
Managing an account 11
Unauthorized transactions or other transaction problem 10
Problem with a purchase or transfer 9
Confusing or missing disclosures 7
Excessive fees 7
Confusing or misleading advertising or marketing 7
Problem with a purchase shown on your statement 6
Problem getting a card or closing an account 5
Trouble using the card 5
Deposits and withdrawals 5
Unexpected/Other fees 5
Problem with a lender or other company charging your account 4

Yearly Trend

Year Complaints Timely
2013 2 100%
2014 1 100%
2015 1 100%
2016 70 100%
2017 4 100%
2018 3 100%
2019 7 100%
2020 8 100%
2021 18 100%
2022 85 100%
2023 33 100%
2024 16 100%
2025 19 100%
2026 10 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Securus J Holdings, LLC

Securus J Holdings, LLC's 277 logged complaints stay concentrated: only 34 states show a filing on record. Only 25.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-23.

Securus J Holdings, LLC answers 100% of complaints inside the CFPB's tracked window and closes 73.3% with a written explanation. 4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Unexpected or other fees."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Securus J Holdings, LLC.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Securus J Holdings, LLC have?

277, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Securus J Holdings, LLC respond to complaints on time?

100% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Securus J Holdings, LLC?

"Unexpected or other fees", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.