CFPB · Mid-pack CFPB posture
Securus J Holdings, LLC
277 CFPB complaints · 34 states · top issue Unexpected or other fees.
Securus J Holdings, LLC has 277 consumer complaints in the CFPB public database. Timely response is 100%; 4% closed with relief; top product Money transfer, virtual currency, or money service. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +400% filings 2013 to 2026
CFPB relief outcome brief
CCDB company securus-j-holdings-llc
4% relief · 100% timely · 277 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: eToro USA LLC (3.7% relief)
Securus J Holdings, LLC closes 4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 277 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Securus J Holdings, LLC complaint mix by product
- Money transfer, 137 50.7% – 7% relief
- Credit card 31 11.5% – 0% relief
- Prepaid card 29 10.7% – 0% relief
- Bank account 23 8.5% – 0% relief
- Money transfers 17 6.3% – 6% relief
- Other financial 17 6.3% – 0% relief
- Checking or 16 5.9% – 0% relief
How Securus J Holdings, LLC's 277 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 137 |
| Credit card or prepaid card | 31 |
| Prepaid card | 29 |
| Bank account or service | 23 |
| Money transfers | 17 |
| Other financial service | 17 |
| Checking or savings account | 16 |
| Debt collection | 5 |
| Credit card | 2 |
Where Securus J Holdings, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- VA
- 15.5% of this company's filings
Securus J Holdings, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 10
- +400% vs 2013
Top States
| State | Complaints |
|---|---|
| VA | 43 |
| FL | 36 |
| GA | 19 |
| PA | 19 |
| IL | 19 |
| NY | 16 |
| MI | 16 |
| CA | 13 |
| NC | 12 |
| AZ | 10 |
| NJ | 8 |
| LA | 7 |
| TX | 7 |
| MO | 6 |
| OH | 6 |
| TN | 5 |
| MN | 4 |
| CO | 4 |
| KS | 3 |
| ID | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Unexpected or other fees | 36 |
| Other transaction problem | 23 |
| Fraud or scam | 21 |
| Other service problem | 21 |
| Fees | 14 |
| Making/receiving payments, sending money | 14 |
| Managing, opening, or closing your mobile wallet account | 13 |
| Other service issues | 12 |
| Managing an account | 11 |
| Unauthorized transactions or other transaction problem | 10 |
| Problem with a purchase or transfer | 9 |
| Confusing or missing disclosures | 7 |
| Excessive fees | 7 |
| Confusing or misleading advertising or marketing | 7 |
| Problem with a purchase shown on your statement | 6 |
| Problem getting a card or closing an account | 5 |
| Trouble using the card | 5 |
| Deposits and withdrawals | 5 |
| Unexpected/Other fees | 5 |
| Problem with a lender or other company charging your account | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 1 | 100% |
| 2015 | 1 | 100% |
| 2016 | 70 | 100% |
| 2017 | 4 | 100% |
| 2018 | 3 | 100% |
| 2019 | 7 | 100% |
| 2020 | 8 | 100% |
| 2021 | 18 | 100% |
| 2022 | 85 | 100% |
| 2023 | 33 | 100% |
| 2024 | 16 | 100% |
| 2025 | 19 | 100% |
| 2026 | 10 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Securus J Holdings, LLC
Securus J Holdings, LLC's 277 logged complaints stay concentrated: only 34 states show a filing. Only 25.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-23.
Securus J Holdings, LLC answers 100% of complaints inside the CFPB's tracked window and closes 73.3% with a written explanation. 4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Unexpected or other fees."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Securus J Holdings, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Securus J Holdings, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 277.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Securus J Holdings, LLC (100% timely; 4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture