Xoom Corporation
292 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Xoom Corporation complaint mix by product
- Money transfer, 233 80.1% – 29% relief
- Money transfers 39 13.4% – 23% relief
- Debt collection 7 2.4% – 57% relief
- Bank account 5 1.7% – 0% relief
- Checking or 4 1.4% – 50% relief
- Credit card 2 0.7% – 50% relief
- Credit card 1 0.3% – 0% relief
How Xoom Corporation's 292 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 233 |
| Money transfers | 39 |
| Debt collection | 7 |
| Bank account or service | 5 |
| Checking or savings account | 4 |
| Credit card or prepaid card | 2 |
| Credit card | 1 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 41 |
| TX | 29 |
| FL | 22 |
| NY | 19 |
| NJ | 17 |
| IL | 13 |
| PA | 13 |
| GA | 11 |
| MA | 11 |
| MD | 9 |
| VA | 8 |
| MI | 6 |
| WA | 6 |
| NC | 6 |
| TN | 4 |
| AZ | 4 |
| NV | 4 |
| NM | 3 |
| CT | 3 |
| NH | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 76 |
| Money was not available when promised | 72 |
| Fraud or scam | 46 |
| Other service problem | 19 |
| Other transaction issues | 17 |
| Confusing or missing disclosures | 9 |
| Unauthorized transactions or other transaction problem | 8 |
| Problem with customer service | 8 |
| Wrong amount charged or received | 6 |
| Unexpected or other fees | 4 |
| Other service issues | 4 |
| Making/receiving payments, sending money | 3 |
| Cont'd attempts collect debt not owed | 2 |
| Attempts to collect debt not owed | 2 |
| Confusing or misleading advertising or marketing | 2 |
| Managing an account | 2 |
| Communication tactics | 2 |
| Incorrect exchange rate | 1 |
| Deposits and withdrawals | 1 |
| Using a debit or ATM card | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 6 | 100% |
| 2014 | 10 | 100% |
| 2015 | 14 | 100% |
| 2016 | 15 | 100% |
| 2017 | 13 | 100% |
| 2018 | 25 | 100% |
| 2019 | 30 | 100% |
| 2020 | 33 | 81.8% |
| 2021 | 80 | 100% |
| 2022 | 20 | 100% |
| 2023 | 16 | 100% |
| 2024 | 14 | 100% |
| 2025 | 13 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Xoom Corporation
Xoom Corporation's 292 logged complaints reach a nationwide footprint - 42 states have at least one filing on record. 65.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-04-22.
Xoom Corporation answers 97.9% of complaints inside the CFPB's tracked window and closes 71.2% with a written explanation. 28.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Xoom Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Xoom Corporation have?
292, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Xoom Corporation respond to complaints on time?
97.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Xoom Corporation?
"Other transaction problem", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.