2026 data Public-data reference Official source

Sofi Technologies, Inc.

6.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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6.3K
Total Complaints
99.9%
Timely Response
0%
Disputed
8%
Relief Provided
53
States Active
2024
Since

Data updated June 2026

Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 8.0%
Industry median

Share closed with monetary or non-monetary relief.

Sofi Technologies, Inc. complaint mix by product

Total complaints: 6.3K

Sofi Technologies, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 6.3K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 4,300 complaints (69.1%), resolution 8.0% Checking or 69.1% Payday loan,: 442 complaints (7.1%), resolution 10.2% Payday loan, 7.1% Credit reporting: 386 complaints (6.2%), resolution 4.1% Credit reporting 6.2% Money transfer,: 367 complaints (5.9%), resolution 7.4% Credit card: 331 complaints (5.3%), resolution 11.8% Student loan: 265 complaints (4.3%), resolution 8.3% Debt collection: 130 complaints (2.1%), resolution 0.8%
  • Checking or 4K 69.1% – 8% relief
  • Payday loan, 442 7.1% – 10% relief
  • Credit reporting 386 6.2% – 4% relief
  • Money transfer, 367 5.9% – 7% relief
  • Credit card 331 5.3% – 12% relief
  • Student loan 265 4.3% – 8% relief
  • Debt collection 130 2.1% – 1% relief

How Sofi Technologies, Inc.'s 6.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 4.3K
Payday loan, title loan, personal loan, or advance loan 442
Credit reporting or other personal consumer reports 386
Money transfer, virtual currency, or money service 367
Credit card 331
Student loan 265
Debt collection 130
Mortgage 95
Prepaid card 15
Debt or credit management 7
Vehicle loan or lease 1

Top States

State Complaints
CA 954
TX 608
FL 533
NY 420
GA 309
IL 282
PA 230
NJ 209
OH 177
NC 174
VA 145
MI 142
CO 138
WA 136
AZ 130
MA 126
MD 119
TN 110
IN 95
SC 95

Top Issues

Issue Complaints
Managing an account 2.7K
Problem with a lender or other company charging your account 656
Closing an account 621
Incorrect information on your report 217
Opening an account 194
Dealing with your lender or servicer 182
Fraud or scam 151
Problem with a purchase shown on your statement 145
Problem with a company's investigation into an existing problem 125
Improper use of your report 116
Getting the loan 111
Other transaction problem 78
Problem when making payments 76
Problem caused by your funds being low 72
Struggling to pay your loan 51
Attempts to collect debt not owed 49
Fees or interest 49
Unauthorized transactions or other transaction problem 47
Charged fees or interest you didn't expect 43
Getting a line of credit 40

Yearly Trend

Year Complaints Timely
2024 1.7K 99.8%
2025 2.9K 100%
2026 1.7K 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Sofi Technologies, Inc.

Sofi Technologies, Inc.'s 6,339 logged complaints reach a nationwide footprint - 53 states have at least one filing on record. 53.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2024 through 2026-06-26.

Sofi Technologies, Inc. answers 99.9% of complaints inside the CFPB's tracked window and closes 91% with a written explanation. 8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sofi Technologies, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Sofi Technologies, Inc. have?

6,339, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Sofi Technologies, Inc. respond to complaints on time?

99.9% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Sofi Technologies, Inc.?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.