CFPB · Faster timely-response band
Sofi Technologies, Inc.
6.3K CFPB complaints · 99.9% timely (fast band) · top issue Managing an account.
Sofi Technologies, Inc. answers 99.9% on time (upper third) across 6.3K filings. Relief 8% · top product Checking or savings account. Allegations, not findings.
- Volume rank #96 of 342
- Faster timely-response band
- +0.4% filings 2024 to 2026
CFPB relief outcome brief
CCDB company sofi-technologies-inc
8% relief · 99.9% timely · 6.3K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Chime Financial Inc (7.9% relief)
Sofi Technologies, Inc. closes 8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Sofi Technologies, Inc.'s 6.3K filings include narrative text
53.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sofi Technologies, Inc. complaint mix by product
- Checking or 4K 69.1% – 8% relief
- Payday loan, 442 7.1% – 10% relief
- Credit reporting 386 6.2% – 4% relief
- Money transfer, 367 5.9% – 7% relief
- Credit card 331 5.3% – 12% relief
- Student loan 265 4.3% – 8% relief
- Debt collection 130 2.1% – 1% relief
Heavy-volume mix: how Sofi Technologies, Inc.'s 6.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 4.3K |
| Payday loan, title loan, personal loan, or advance loan | 442 |
| Credit reporting or other personal consumer reports | 386 |
| Money transfer, virtual currency, or money service | 367 |
| Credit card | 331 |
| Student loan | 265 |
| Debt collection | 130 |
| Mortgage | 95 |
| Prepaid card | 15 |
| Debt or credit management | 7 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Sofi Technologies, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 15% of this company's filings
Sofi Technologies, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1.7K
- +0.4% vs 2024
Top States
| State | Complaints |
|---|---|
| CA | 954 |
| TX | 608 |
| FL | 533 |
| NY | 420 |
| GA | 309 |
| IL | 282 |
| PA | 230 |
| NJ | 209 |
| OH | 177 |
| NC | 174 |
| VA | 145 |
| MI | 142 |
| CO | 138 |
| WA | 136 |
| AZ | 130 |
| MA | 126 |
| MD | 119 |
| TN | 110 |
| IN | 95 |
| SC | 95 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 2.7K |
| Problem with a lender or other company charging your account | 656 |
| Closing an account | 621 |
| Incorrect information on your report | 217 |
| Opening an account | 194 |
| Dealing with your lender or servicer | 182 |
| Fraud or scam | 151 |
| Problem with a purchase shown on your statement | 145 |
| Problem with a company's investigation into an existing problem | 125 |
| Improper use of your report | 116 |
| Getting the loan | 111 |
| Other transaction problem | 78 |
| Problem when making payments | 76 |
| Problem caused by your funds being low | 72 |
| Struggling to pay your loan | 51 |
| Attempts to collect debt not owed | 49 |
| Fees or interest | 49 |
| Unauthorized transactions or other transaction problem | 47 |
| Charged fees or interest you didn't expect | 43 |
| Getting a line of credit | 40 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 1.7K | 99.8% |
| 2025 | 2.9K | 100% |
| 2026 | 1.7K | 100% |
Source: CFPB Consumer Complaint Database
Sofi Technologies, Inc. in the faster-timely third
Sofi Technologies, Inc.'s 6,339 logged complaints reach a nationwide footprint - 53 states have at least one filing. 53.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2024 through 2026-06-26. Timely response 99.9% sits in the upper third of the corpus.
Sofi Technologies, Inc. answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 8% with relief; 91% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sofi Technologies, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sofi Technologies, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sofi Technologies, Inc. (#96 of 342; 99.9% timely; 8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band