Total complaints
920
Filed since 2013
920 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
920 consumer complaints filed with the CFPB
This profile shows Google Compare Credit Cards Inc.'s complaint history from CFPB public records. 920 consumers have filed complaints since 2013. The company has a 86% timely response rate and has provided relief in 1% of cases.
Total complaints
920
Filed since 2013
Timely response
86%
CFPB-tracked response window
Relief rate
1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Google Compare Credit Cards Inc.'s 920 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 426 |
| Credit card or prepaid card | 125 |
| Prepaid card | 89 |
| Checking or savings account | 53 |
| Money transfers | 49 |
| Credit card | 46 |
| Credit reporting or other personal consumer reports | 37 |
| Credit reporting, credit repair services, or other personal consumer reports | 35 |
| Bank account or service | 23 |
| Debt collection | 23 |
| Payday loan, title loan, or personal loan | 6 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Debt or credit management | 2 |
| Mortgage | 1 |
| Consumer Loan | 1 |
| Other financial service | 1 |
| State | Complaints |
|---|---|
| CA | 116 |
| FL | 56 |
| TX | 54 |
| NY | 49 |
| GA | 40 |
| PA | 34 |
| WA | 31 |
| IL | 29 |
| NC | 28 |
| AZ | 24 |
| OH | 24 |
| CO | 22 |
| NJ | 20 |
| TN | 19 |
| MA | 18 |
| MI | 18 |
| OR | 17 |
| NV | 16 |
| IN | 15 |
| VA | 15 |
| Issue | Complaints |
|---|---|
| Unauthorized transactions or other transaction problem | 125 |
| Fraud or scam | 98 |
| Trouble using the card | 80 |
| Managing, opening, or closing your mobile wallet account | 62 |
| Problem with a purchase shown on your statement | 60 |
| Problem with a purchase or transfer | 38 |
| Trouble accessing funds in your mobile or digital wallet | 38 |
| Other transaction problem | 28 |
| Other transaction issues | 24 |
| Money was not available when promised | 23 |
| Problem with a lender or other company charging your account | 22 |
| Improper use of your report | 21 |
| Unexpected or other fees | 20 |
| Managing an account | 18 |
| Confusing or misleading advertising or marketing | 17 |
| Problem adding money | 15 |
| Other service problem | 14 |
| Confusing or missing disclosures | 13 |
| Problem with a company's investigation into an existing issue | 12 |
| Problem getting a card or closing an account | 10 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 0% |
| 2014 | 23 | 30.4% |
| 2015 | 34 | 82.4% |
| 2016 | 25 | 84% |
| 2017 | 31 | 96.8% |
| 2018 | 37 | 81.1% |
| 2019 | 55 | 90.9% |
| 2020 | 77 | 98.7% |
| 2021 | 98 | 94.9% |
| 2022 | 96 | 90.6% |
| 2023 | 102 | 73.5% |
| 2024 | 127 | 64.6% |
| 2025 | 163 | 100% |
| 2026 | 49 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Google Compare Credit Cards Inc. has accumulated 920 consumer complaints in the CFPB public database, with filings active across 51 U.S. states. Of those submissions, 417 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-04-08, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Google Compare Credit Cards Inc. reports a 86% timely-response rate and has closed 98.8% of cases with a written explanation to the consumer. 1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 3.4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Unauthorized transactions or other transaction problem".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Google Compare Credit Cards Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Google Compare Credit Cards Inc. has received 920 consumer complaints filed with the Consumer Financial Protection Bureau.
Google Compare Credit Cards Inc. has a 86% timely response rate to CFPB complaints.
The most common issue reported against Google Compare Credit Cards Inc. is "Unauthorized transactions or other transaction problem" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.