2026 data Public-data reference Official source

Remitly, Inc.

981 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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981
Total Complaints
96.1%
Timely Response
0%
Disputed
0.3%
Relief Provided
46
States Active
2015
Since

Data updated June 2026

Timely response rate 96.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.3%
Industry median

Share closed with monetary or non-monetary relief.

Remitly, Inc. complaint mix by product

Total complaints: 981

Remitly, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 981 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Money transfer,: 913 complaints (93.3%), resolution 0.2% Money transfer, 93.3% Checking or: 34 complaints (3.5%), resolution 0.0% Money transfers: 14 complaints (1.4%), resolution 0.0% Credit card: 7 complaints (0.7%), resolution 0.0% Credit card: 6 complaints (0.6%), resolution 16.7% Prepaid card: 3 complaints (0.3%), resolution 0.0% Bank account: 2 complaints (0.2%), resolution 0.0%
  • Money transfer, 913 93.3% – 0% relief
  • Checking or 34 3.5% – 0% relief
  • Money transfers 14 1.4% – 0% relief
  • Credit card 7 0.7% – 0% relief
  • Credit card 6 0.6% – 17% relief
  • Prepaid card 3 0.3% – 0% relief
  • Bank account 2 0.2% – 0% relief

How Remitly, Inc.'s 981 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Money transfer, virtual currency, or money service 913
Checking or savings account 34
Money transfers 14
Credit card 7
Credit card or prepaid card 6
Prepaid card 3
Bank account or service 2
Debt collection 1
Other financial service 1

Top States

State Complaints
CA 150
FL 95
TX 90
NY 69
GA 36
AZ 36
IL 33
NJ 33
VA 31
PA 29
WA 27
MA 26
MD 25
NC 21
OH 16
CO 16
MI 15
TN 13
MN 12
WI 11

Top Issues

Issue Complaints
Other transaction problem 313
Money was not available when promised 265
Fraud or scam 232
Other service problem 32
Confusing or missing disclosures 18
Wrong amount charged or received 17
Problem with a lender or other company charging your account 16
Managing an account 14
Problem with customer service 14
Unexpected or other fees 12
Unauthorized transactions or other transaction problem 12
Problem with a purchase shown on your statement 8
Managing, opening, or closing your mobile wallet account 5
Problem with a purchase or transfer 3
Confusing or misleading advertising or marketing 3
Trouble accessing funds in your mobile or digital wallet 2
Other transaction issues 2
Closing an account 2
Written notification about debt 1
Problem caused by your funds being low 1

Yearly Trend

Year Complaints Timely
2015 4 75%
2016 13 30.8%
2017 10 90%
2018 20 95%
2019 37 94.6%
2020 129 97.7%
2021 75 100%
2022 79 97.5%
2023 93 88.2%
2024 169 96.4%
2025 186 100%
2026 166 98.8%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Remitly, Inc.

Remitly, Inc.'s 981 logged complaints reach a nationwide footprint - 46 states have at least one filing on record. 59.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2015 through 2026-06-25.

Remitly, Inc. answers 96.1% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Remitly, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Remitly, Inc. have?

981, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Remitly, Inc. respond to complaints on time?

96.1% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Remitly, Inc.?

"Other transaction problem", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.