CFPB · Single-product concentration
Remitly, Inc.
981 CFPB complaints · 93.1% in "Money transfer, virtual currency, or money service" · top issue Other transaction problem.
Remitly, Inc.: 93.1% of 981 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 96.1% · relief 0.3%. Allegations, not findings.
- Single-product concentration
- +4050% filings 2015 to 2026
CFPB relief outcome brief
CCDB company remitly-inc
0.3% relief · 96.1% timely · 981 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Block, Inc. (0.2% relief)
Remitly, Inc. closes 0.3% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Remitly, Inc.'s 981 filings include narrative text
59.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Remitly, Inc. complaint mix by product
- Money transfer, 913 93.3% – 0% relief
- Checking or 34 3.5% – 0% relief
- Money transfers 14 1.4% – 0% relief
- Credit card 7 0.7% – 0% relief
- Credit card 6 0.6% – 17% relief
- Prepaid card 3 0.3% – 0% relief
- Bank account 2 0.2% – 0% relief
How Remitly, Inc.'s 981 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 913 |
| Checking or savings account | 34 |
| Money transfers | 14 |
| Credit card | 7 |
| Credit card or prepaid card | 6 |
| Prepaid card | 3 |
| Bank account or service | 2 |
| Debt collection | 1 |
| Other financial service | 1 |
Nationwide filing states for Remitly, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 15.3% of this company's filings
Remitly, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 166
- +4050% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 150 |
| FL | 95 |
| TX | 90 |
| NY | 69 |
| GA | 36 |
| AZ | 36 |
| IL | 33 |
| NJ | 33 |
| VA | 31 |
| PA | 29 |
| WA | 27 |
| MA | 26 |
| MD | 25 |
| NC | 21 |
| OH | 16 |
| CO | 16 |
| MI | 15 |
| TN | 13 |
| MN | 12 |
| WI | 11 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 313 |
| Money was not available when promised | 265 |
| Fraud or scam | 232 |
| Other service problem | 32 |
| Confusing or missing disclosures | 18 |
| Wrong amount charged or received | 17 |
| Problem with a lender or other company charging your account | 16 |
| Managing an account | 14 |
| Problem with customer service | 14 |
| Unexpected or other fees | 12 |
| Unauthorized transactions or other transaction problem | 12 |
| Problem with a purchase shown on your statement | 8 |
| Managing, opening, or closing your mobile wallet account | 5 |
| Problem with a purchase or transfer | 3 |
| Confusing or misleading advertising or marketing | 3 |
| Trouble accessing funds in your mobile or digital wallet | 2 |
| Other transaction issues | 2 |
| Closing an account | 2 |
| Written notification about debt | 1 |
| Problem caused by your funds being low | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 4 | 75% |
| 2016 | 13 | 30.8% |
| 2017 | 10 | 90% |
| 2018 | 20 | 95% |
| 2019 | 37 | 94.6% |
| 2020 | 129 | 97.7% |
| 2021 | 75 | 100% |
| 2022 | 79 | 97.5% |
| 2023 | 93 | 88.2% |
| 2024 | 169 | 96.4% |
| 2025 | 186 | 100% |
| 2026 | 166 | 98.8% |
Source: CFPB Consumer Complaint Database
Remitly, Inc. filings cluster in one product
Remitly, Inc.'s 981 logged complaints reach a nationwide footprint - 46 states have at least one filing. 59.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-25.
Remitly, Inc. answers 96.1% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Remitly, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Remitly, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 981.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Remitly, Inc. (96.1% timely; 0.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration