CFPB · Lighter filing volume
Charles Schwab Corporation, the
1.4K CFPB complaints (light-volume third) · 50 states · top issue Managing an account.
Charles Schwab Corporation, the is in the light-volume third with 1.4K CFPB complaints (ranks #284 of 342). Timely 99.2% · relief 8.4% · top product Checking or savings account. Allegations, not findings.
- Lighter filing volume
- +19400% filings 2011 to 2026
CFPB relief outcome brief
CCDB company charles-schwab-corporation-the
8.4% relief · 99.2% timely · 1.4K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Cibc Bancorp USA Inc. (8.6% relief)
Charles Schwab Corporation, the closes 8.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Charles Schwab Corporation, the scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (39/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
39 / 100 percentile-benchmarked
8.4% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
80 / 100 percentile-benchmarked
89.2% of complaints closed with an explanation to the consumer
Most of Charles Schwab Corporation, the's 1.4K filings include narrative text
45.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Charles Schwab Corporation, the complaint mix by product
- Checking or 1K 75.1% – 9% relief
- Money transfer, 112 8.4% – 5% relief
- Bank account 94 7.0% – 7% relief
- Credit reporting, 63 4.7% – 6% relief
- Mortgage 31 2.3% – 26% relief
- Credit card 20 1.5% – 5% relief
- Credit card 13 1.0% – 15% relief
Lighter-volume mix: how Charles Schwab Corporation, the's 1.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 1.0K |
| Money transfer, virtual currency, or money service | 112 |
| Bank account or service | 94 |
| Credit reporting, credit repair services, or other personal consumer reports | 63 |
| Mortgage | 31 |
| Credit card | 20 |
| Credit card or prepaid card | 13 |
| Debt collection | 11 |
| Credit reporting or other personal consumer reports | 10 |
| Payday loan, title loan, or personal loan | 3 |
| Money transfers | 3 |
| Debt or credit management | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Charles Schwab Corporation, the
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 20.6% of this company's filings
Charles Schwab Corporation, the rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 195
- +19400% vs 2011
Volume vs. relief
Where Charles Schwab Corporation, the sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Charles Schwab Corporation, the files more complaint volume than 17% of them, and closes complaints with relief more often than 65% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,367 · Closed with relief: 8.4%
Top States
| State | Complaints |
|---|---|
| CA | 281 |
| NY | 125 |
| FL | 108 |
| TX | 103 |
| VA | 57 |
| IL | 53 |
| GA | 52 |
| NJ | 51 |
| NC | 43 |
| WA | 41 |
| OH | 32 |
| NV | 32 |
| AZ | 29 |
| PA | 28 |
| MA | 28 |
| MI | 24 |
| CO | 24 |
| TN | 23 |
| MD | 17 |
| WI | 17 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 602 |
| Closing an account | 150 |
| Opening an account | 116 |
| Problem with a lender or other company charging your account | 103 |
| Fraud or scam | 54 |
| Account opening, closing, or management | 52 |
| Improper use of your report | 47 |
| Other transaction problem | 28 |
| Problem caused by your funds being low | 24 |
| Incorrect information on your report | 23 |
| Deposits and withdrawals | 21 |
| Problem with a purchase shown on your statement | 17 |
| Using a debit or ATM card | 10 |
| Loan modification,collection,foreclosure | 10 |
| Money was not available when promised | 8 |
| Getting a credit card | 8 |
| Making/receiving payments, sending money | 7 |
| Attempts to collect debt not owed | 5 |
| Other service problem | 5 |
| Application, originator, mortgage broker | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 15 | 100% |
| 2013 | 13 | 100% |
| 2014 | 21 | 100% |
| 2015 | 16 | 100% |
| 2016 | 43 | 100% |
| 2017 | 44 | 100% |
| 2018 | 70 | 100% |
| 2019 | 63 | 100% |
| 2020 | 77 | 96.1% |
| 2021 | 130 | 98.5% |
| 2022 | 124 | 100% |
| 2023 | 114 | 99.1% |
| 2024 | 185 | 98.4% |
| 2025 | 256 | 99.6% |
| 2026 | 195 | 99.5% |
Source: CFPB Consumer Complaint Database
Charles Schwab Corporation, the in the light-volume third
Charles Schwab Corporation, the's 1,367 logged complaints reach a nationwide footprint - 50 states have at least one filing. 45.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26. Volume lands in the lightest third of the indexed company corpus (#284 of 342).
Charles Schwab Corporation, the answers 99.2% of complaints inside the CFPB's tracked window and closes 89.2% with a written explanation. 8.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Charles Schwab Corporation, the.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Charles Schwab Corporation, the: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Charles Schwab Corporation, the (#284 of 342; 99.2% timely; 8.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume