CFPB · Slower timely-response band

First Technology Federal Credit Union

1.7K CFPB complaints · 96.37871116225547% timely (slow band) · top issue Managing an account.

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1.7K CFPB complaints

First Technology Federal Credit Union answers 96.37871116225547% on time (lower third) across 1.7K filings. Relief 13.268354430379748% · top product Checking or savings account. Allegations, not findings.

  • Volume rank #246 of 342
  • Slower timely-response band
  • +884.4% filings 2018 to 2026

CFPB relief outcome brief

CCDB company first-technology-federal-credit-union

13.268354430379748% relief · 96.37871116225547% timely · 1.7K filings · Checking or savings account

Same-product relief peers

Nearest relief peer: E*Trade Bank (13.3% relief)

First Technology Federal Cre…13.3%Everbank, National Associati…4.5%Checkr, Inc0.1%Amerisave Mortgage Corporati…24.7%First Advantage Corporation0.1%
Closed-with-relief % among First Technology Federal Credit Union and nearest filing-volume peers

First Technology Federal Credit Union closes 13.268354430379748% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

How 1.7K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

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Timely response rate 96.4%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 13.3%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

First Technology Federal Credit Union complaint mix by product

Total complaints: 1.7K

First Technology Federal Credit Union complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 533 complaints (34.3%), resolution 12.0% Checking or 34.3% Credit reporting: 471 complaints (30.3%), resolution 18.5% Credit reporting 30.3% Vehicle loan: 144 complaints (9.3%), resolution 20.9% Vehicle loan 9.3% Debt collection: 139 complaints (8.9%), resolution 7.2% Debt collection 8.9% Credit card: 121 complaints (7.8%), resolution 12.4% Credit card 7.8% Credit card: 79 complaints (5.1%), resolution 2.5% Payday loan,: 67 complaints (4.3%), resolution 7.4%
  • Checking or 533 34.3% – 12% relief
  • Credit reporting 471 30.3% – 18% relief
  • Vehicle loan 144 9.3% – 21% relief
  • Debt collection 139 8.9% – 7% relief
  • Credit card 121 7.8% – 12% relief
  • Credit card 79 5.1% – 3% relief
  • Payday loan, 67 4.3% – 7% relief

Lighter-volume mix: how First Technology Federal Credit Union's 1.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Checking or savings account 533
Credit reporting or other personal consumer reports 471
Vehicle loan or lease 144
Debt collection 139
Credit card 121
Credit card or prepaid card 79
Payday loan, title loan, personal loan, or advance loan 67
Mortgage 64
Credit reporting, credit repair services, or other personal consumer reports 53
Money transfer, virtual currency, or money service 40
Payday loan, title loan, or personal loan 17
Student loan 7
Debt or credit management 2
Prepaid card 1

Nationwide filing states for First Technology Federal Credit Union

Top states by attributed volume, lighter-filing company

Nationwide footprint
Leading state
CA
13.4% of this company's filings
CA233MA221TX138OR117FL99WA90GA89NC83

First Technology Federal Credit Union rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
315
+884.4% vs 2018
0100200300400500600 201820192020202120222023202420252026 315

Top States

State Complaints
CA 233
MA 221
TX 138
OR 117
FL 99
WA 90
GA 89
NC 83
NY 70
IL 54
PA 41
CO 40
MI 36
NH 36
NJ 36
AZ 32
VA 30
OH 29
MD 21
SC 21

Top Issues

Issue Complaints
Managing an account 300
Incorrect information on your report 286
Improper use of your report 210
Opening an account 99
Problem with a company's investigation into an existing problem 67
Attempts to collect debt not owed 64
Problem with a purchase shown on your statement 56
Managing the loan or lease 56
Closing an account 46
Getting a credit card 44
Problem with a lender or other company charging your account 41
Problem caused by your funds being low 39
Trouble during payment process 37
Took or threatened to take negative or legal action 35
Problem when making payments 34
Getting a loan or lease 29
Written notification about debt 22
Repossession 21
Fraud or scam 20
Struggling to pay your loan 18

Yearly Trend

Year Complaints Timely
2018 32 84.4%
2019 59 84.7%
2020 72 68.1%
2021 115 80%
2022 98 100%
2023 142 100%
2024 422 100%
2025 483 99.59689440993789%
2026 315 99.70952380952382%

Source: CFPB Consumer Complaint Database

First Technology Federal Credit Union in the slower-timely third

First Technology Federal Credit Union's 1,738 logged complaints reach a nationwide footprint - 51 states have at least one filing. Only 33.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2026-06-25. Timely response 96.37871116225547% sits in the lower third of the corpus.

First Technology Federal Credit Union answers 96.37871116225547% of complaints inside the CFPB's tracked window (timely band: slow) and closes 13.268354430379748% with relief; 85.04556962025318% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Technology Federal Credit Union.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for First Technology Federal Credit Union: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 1.7K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 96.37871116225547%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for First Technology Federal Credit Union (#246 of 342; 96.37871116225547% timely; 13.268354430379748% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band