CFPB · Slower timely-response band
First Technology Federal Credit Union
1.7K CFPB complaints · 96.37871116225547% timely (slow band) · top issue Managing an account.
First Technology Federal Credit Union answers 96.37871116225547% on time (lower third) across 1.7K filings. Relief 13.268354430379748% · top product Checking or savings account. Allegations, not findings.
- Slower timely-response band
- +884.4% filings 2018 to 2026
CFPB relief outcome brief
CCDB company first-technology-federal-credit-union
13.268354430379748% relief · 96.37871116225547% timely · 1.7K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: E*Trade Bank (13.3% relief)
First Technology Federal Credit Union closes 13.268354430379748% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
First Technology Federal Credit Union scores strongest on timely response (94/100 percentile-benchmarked) and weakest on relief provided (62/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
62 / 100 percentile-benchmarked
13.268354430379748% of complaints closed with relief to the consumer
Timely response
94 / 100 percentile-benchmarked
96.37871116225547% of complaints answered inside the CFPB 15-day window
Closed with explanation
72 / 100 percentile-benchmarked
85.04556962025318% of complaints closed with an explanation to the consumer
How 1.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Technology Federal Credit Union complaint mix by product
- Checking or 533 34.3% – 12% relief
- Credit reporting 471 30.3% – 18% relief
- Vehicle loan 144 9.3% – 21% relief
- Debt collection 139 8.9% – 7% relief
- Credit card 121 7.8% – 12% relief
- Credit card 79 5.1% – 3% relief
- Payday loan, 67 4.3% – 7% relief
Lighter-volume mix: how First Technology Federal Credit Union's 1.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 533 |
| Credit reporting or other personal consumer reports | 471 |
| Vehicle loan or lease | 144 |
| Debt collection | 139 |
| Credit card | 121 |
| Credit card or prepaid card | 79 |
| Payday loan, title loan, personal loan, or advance loan | 67 |
| Mortgage | 64 |
| Credit reporting, credit repair services, or other personal consumer reports | 53 |
| Money transfer, virtual currency, or money service | 40 |
| Payday loan, title loan, or personal loan | 17 |
| Student loan | 7 |
| Debt or credit management | 2 |
| Prepaid card | 1 |
Nationwide filing states for First Technology Federal Credit Union
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 13.4% of this company's filings
First Technology Federal Credit Union rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 315
- +884.4% vs 2018
Volume vs. relief
Where First Technology Federal Credit Union sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, First Technology Federal Credit Union files more complaint volume than 28% of them, and closes complaints with relief more often than 71% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,738 · Closed with relief: 13.3%
Top States
| State | Complaints |
|---|---|
| CA | 233 |
| MA | 221 |
| TX | 138 |
| OR | 117 |
| FL | 99 |
| WA | 90 |
| GA | 89 |
| NC | 83 |
| NY | 70 |
| IL | 54 |
| PA | 41 |
| CO | 40 |
| MI | 36 |
| NH | 36 |
| NJ | 36 |
| AZ | 32 |
| VA | 30 |
| OH | 29 |
| MD | 21 |
| SC | 21 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 300 |
| Incorrect information on your report | 286 |
| Improper use of your report | 210 |
| Opening an account | 99 |
| Problem with a company's investigation into an existing problem | 67 |
| Attempts to collect debt not owed | 64 |
| Problem with a purchase shown on your statement | 56 |
| Managing the loan or lease | 56 |
| Closing an account | 46 |
| Getting a credit card | 44 |
| Problem with a lender or other company charging your account | 41 |
| Problem caused by your funds being low | 39 |
| Trouble during payment process | 37 |
| Took or threatened to take negative or legal action | 35 |
| Problem when making payments | 34 |
| Getting a loan or lease | 29 |
| Written notification about debt | 22 |
| Repossession | 21 |
| Fraud or scam | 20 |
| Struggling to pay your loan | 18 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 32 | 84.4% |
| 2019 | 59 | 84.7% |
| 2020 | 72 | 68.1% |
| 2021 | 115 | 80% |
| 2022 | 98 | 100% |
| 2023 | 142 | 100% |
| 2024 | 422 | 100% |
| 2025 | 483 | 99.59689440993789% |
| 2026 | 315 | 99.70952380952382% |
Source: CFPB Consumer Complaint Database
First Technology Federal Credit Union in the slower-timely third
First Technology Federal Credit Union's 1,738 logged complaints reach a nationwide footprint - 51 states have at least one filing. Only 33.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2026-06-25. Timely response 96.37871116225547% sits in the lower third of the corpus.
First Technology Federal Credit Union answers 96.37871116225547% of complaints inside the CFPB's tracked window (timely band: slow) and closes 13.268354430379748% with relief; 85.04556962025318% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Technology Federal Credit Union.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Technology Federal Credit Union: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.37871116225547%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Technology Federal Credit Union (#246 of 342; 96.37871116225547% timely; 13.268354430379748% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band