Total complaints
3.3K
Filed since 2011
3.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3.3K consumer complaints filed with the CFPB
This profile shows FIRST NATIONAL BANK OF OMAHA's complaint history from CFPB public records. 3,254 consumers have filed complaints since 2011. The company has a 99.2% timely response rate and has provided relief in 21.1% of cases.
Total complaints
3.3K
Filed since 2011
Timely response
99.2%
CFPB-tracked response window
Relief rate
21.1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How FIRST NATIONAL BANK OF OMAHA's 3.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit card | 1.1K |
| Credit card or prepaid card | 714 |
| Credit reporting or other personal consumer reports | 367 |
| Debt collection | 310 |
| Checking or savings account | 301 |
| Credit reporting, credit repair services, or other personal consumer reports | 259 |
| Bank account or service | 92 |
| Mortgage | 61 |
| Payday loan, title loan, personal loan, or advance loan | 31 |
| Money transfer, virtual currency, or money service | 25 |
| Consumer Loan | 17 |
| Payday loan, title loan, or personal loan | 15 |
| Credit reporting | 3 |
| Prepaid card | 3 |
| Money transfers | 3 |
| Student loan | 1 |
| Vehicle loan or lease | 1 |
| Payday loan | 1 |
| State | Complaints |
|---|---|
| CA | 362 |
| NY | 265 |
| TX | 256 |
| FL | 229 |
| IL | 203 |
| NE | 195 |
| GA | 129 |
| PA | 106 |
| OH | 96 |
| CO | 91 |
| VA | 86 |
| NJ | 84 |
| MN | 83 |
| MI | 81 |
| AZ | 72 |
| NC | 71 |
| MD | 64 |
| MA | 55 |
| KS | 53 |
| TN | 48 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 348 |
| Problem with a purchase shown on your statement | 264 |
| Improper use of your report | 225 |
| Getting a credit card | 175 |
| Managing an account | 174 |
| Other features, terms, or problems | 170 |
| Fees or interest | 143 |
| Problem when making payments | 120 |
| Attempts to collect debt not owed | 108 |
| Closing your account | 103 |
| Trouble using your card | 91 |
| Billing disputes | 91 |
| Problem with a company's investigation into an existing problem | 75 |
| Took or threatened to take negative or legal action | 66 |
| Advertising and marketing, including promotional offers | 62 |
| Opening an account | 55 |
| Problem with a credit reporting company's investigation into an existing problem | 54 |
| APR or interest rate | 52 |
| Other | 49 |
| Closing/Cancelling account | 48 |
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 11 | 81.8% |
| 2012 | 145 | 99.3% |
| 2013 | 132 | 94.7% |
| 2014 | 140 | 96.4% |
| 2015 | 118 | 99.2% |
| 2016 | 154 | 100% |
| 2017 | 156 | 100% |
| 2018 | 192 | 99.5% |
| 2019 | 175 | 100% |
| 2020 | 167 | 100% |
| 2021 | 165 | 100% |
| 2022 | 269 | 100% |
| 2023 | 374 | 98.1% |
| 2024 | 426 | 100% |
| 2025 | 481 | 99.8% |
| 2026 | 149 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
FIRST NATIONAL BANK OF OMAHA has accumulated 3,254 consumer complaints in the CFPB public database, with filings active across 53 U.S. states. Of those submissions, 872 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-04-01, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, FIRST NATIONAL BANK OF OMAHA reports a 99.2% timely-response rate and has closed 78% of cases with a written explanation to the consumer. 21.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 5.2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit card", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FIRST NATIONAL BANK OF OMAHA: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
FIRST NATIONAL BANK OF OMAHA has received 3,254 consumer complaints filed with the Consumer Financial Protection Bureau.
FIRST NATIONAL BANK OF OMAHA has a 99.2% timely response rate to CFPB complaints.
The most common issue reported against FIRST NATIONAL BANK OF OMAHA is "Incorrect information on your report" in the "Credit card" product category.
Read our methodology — how this data is sourced, computed, and verified.