2026 data Public-data reference. official source

FIRST NATIONAL BANK OF OMAHA

3.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

3.3K consumer complaints filed with the CFPB

This profile shows FIRST NATIONAL BANK OF OMAHA's complaint history from CFPB public records. 3,254 consumers have filed complaints since 2011. The company has a 99.2% timely response rate and has provided relief in 21.1% of cases.

3.3K
Total Complaints
99.2%
Timely Response
5.2%
Disputed
21.1%
Relief Provided
53
States Active
2011
Since

Total complaints

3.3K

Filed since 2011

Timely response

99.2%

CFPB-tracked response window

Relief rate

21.1%

Closed with monetary or non-monetary relief

Timely response rate 99.2%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 21.1%
Industry median

Share closed with monetary or non-monetary relief.

FIRST NATIONAL BANK OF OMAHA complaint mix by product

Total complaints: 3.3K

FIRST NATIONAL BANK OF OMAHA complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 3.3K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit card: 1,050 complaints (33.9%), resolution 24.4% Credit card 33.9% Credit card: 714 complaints (23.1%), resolution 21.8% Credit card 23.1% Credit reporting: 367 complaints (11.9%), resolution 25.6% Credit reporting 11.9% Debt collection: 310 complaints (10.0%), resolution 10.3% Debt collection 10.0% Checking or: 301 complaints (9.7%), resolution 15.6% Checking or 9.7% Credit reporting,: 259 complaints (8.4%), resolution 18.1% Credit reporting, 8.4% Bank account: 92 complaints (3.0%), resolution 27.2%
  • Credit card 1K 33.9% 24% relief
  • Credit card 714 23.1% 22% relief
  • Credit reporting 367 11.9% 26% relief
  • Debt collection 310 10.0% 10% relief
  • Checking or 301 9.7% 16% relief
  • Credit reporting, 259 8.4% 18% relief
  • Bank account 92 3.0% 27% relief

How FIRST NATIONAL BANK OF OMAHA's 3.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit card 1.1K
Credit card or prepaid card 714
Credit reporting or other personal consumer reports 367
Debt collection 310
Checking or savings account 301
Credit reporting, credit repair services, or other personal consumer reports 259
Bank account or service 92
Mortgage 61
Payday loan, title loan, personal loan, or advance loan 31
Money transfer, virtual currency, or money service 25
Consumer Loan 17
Payday loan, title loan, or personal loan 15
Credit reporting 3
Prepaid card 3
Money transfers 3
Student loan 1
Vehicle loan or lease 1
Payday loan 1

Top States

State Complaints
CA 362
NY 265
TX 256
FL 229
IL 203
NE 195
GA 129
PA 106
OH 96
CO 91
VA 86
NJ 84
MN 83
MI 81
AZ 72
NC 71
MD 64
MA 55
KS 53
TN 48

Top Issues

Issue Complaints
Incorrect information on your report 348
Problem with a purchase shown on your statement 264
Improper use of your report 225
Getting a credit card 175
Managing an account 174
Other features, terms, or problems 170
Fees or interest 143
Problem when making payments 120
Attempts to collect debt not owed 108
Closing your account 103
Trouble using your card 91
Billing disputes 91
Problem with a company's investigation into an existing problem 75
Took or threatened to take negative or legal action 66
Advertising and marketing, including promotional offers 62
Opening an account 55
Problem with a credit reporting company's investigation into an existing problem 54
APR or interest rate 52
Other 49
Closing/Cancelling account 48

Yearly Trend

Year Complaints Timely
2011 11 81.8%
2012 145 99.3%
2013 132 94.7%
2014 140 96.4%
2015 118 99.2%
2016 154 100%
2017 156 100%
2018 192 99.5%
2019 175 100%
2020 167 100%
2021 165 100%
2022 269 100%
2023 374 98.1%
2024 426 100%
2025 481 99.8%
2026 149 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About FIRST NATIONAL BANK OF OMAHA

FIRST NATIONAL BANK OF OMAHA has accumulated 3,254 consumer complaints in the CFPB public database, with filings active across 53 U.S. states. Of those submissions, 872 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-04-01, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, FIRST NATIONAL BANK OF OMAHA reports a 99.2% timely-response rate and has closed 78% of cases with a written explanation to the consumer. 21.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 5.2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit card", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FIRST NATIONAL BANK OF OMAHA: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does FIRST NATIONAL BANK OF OMAHA have?

FIRST NATIONAL BANK OF OMAHA has received 3,254 consumer complaints filed with the Consumer Financial Protection Bureau.

Does FIRST NATIONAL BANK OF OMAHA respond to complaints on time?

FIRST NATIONAL BANK OF OMAHA has a 99.2% timely response rate to CFPB complaints.

What is the most common complaint about FIRST NATIONAL BANK OF OMAHA?

The most common issue reported against FIRST NATIONAL BANK OF OMAHA is "Incorrect information on your report" in the "Credit card" product category.

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