CFPB · Higher closed-with-relief share

First National Bank of Omaha

4.1K CFPB complaints · 21.6% relief (high band) · top issue Incorrect information on your report.

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4.1K CFPB complaints

First National Bank of Omaha closes 21.6% with relief (upper third) on 4.1K filings. Timely 99.3% · top product Credit card. Allegations, not findings.

  • Higher closed-with-relief share
  • +2945.5% filings 2011 to 2026

CFPB relief outcome brief

CCDB company first-national-bank-of-omaha

21.6% relief · 99.3% timely · 4.1K filings · Credit card

Same-product relief peers

Nearest relief peer: Capital One Financial Corporation (20.3% relief)

First National Bank of Omaha(this)21.6%Ability Recovery Services,LLC0.5%Commonwealth FinancialSystems, Inc.0.1%HCFS Healthcare FinancialServices of TeamHealth0%Community Loan Servicing, LLC(formerly known as Bayview L…0.3%
Closed-with-relief % among First National Bank of Omaha and nearest filing-volume peers

First National Bank of Omaha closes 21.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

First National Bank of Omaha scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (58/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

89 /100 grade A

Relief provided

100 / 100 percentile-benchmarked

21.6% of complaints closed with relief to the consumer

Timely response

99 / 100 percentile-benchmarked

99.3% of complaints answered inside the CFPB 15-day window

Closed with explanation

58 / 100 percentile-benchmarked

77.3% of complaints closed with an explanation to the consumer

How 4.1K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

Subscribe (RSS)
Timely response rate 99.3%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 21.6%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

First National Bank of Omaha complaint mix by product

Total complaints: 4.1K

First National Bank of Omaha complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 4.1K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit card: 1,327 complaints (34.1%), resolution 24.0% Credit card 34.1% Credit card: 931 complaints (23.9%), resolution 22.1% Credit card 23.9% Credit reporting: 470 complaints (12.1%), resolution 26.0% Credit reporting 12.1% Checking or: 381 complaints (9.8%), resolution 17.6% Checking or 9.8% Debt collection: 377 complaints (9.7%), resolution 11.4% Debt collection 9.7% Credit reporting,: 311 complaints (8.0%), resolution 19.6% Credit reporting, 8.0% Bank account: 99 complaints (2.5%), resolution 26.3%
  • Credit card 1K 34.1% – 24% relief
  • Credit card 931 23.9% – 22% relief
  • Credit reporting 470 12.1% – 26% relief
  • Checking or 381 9.8% – 18% relief
  • Debt collection 377 9.7% – 11% relief
  • Credit reporting, 311 8.0% – 20% relief
  • Bank account 99 2.5% – 26% relief

Higher-relief mix: how First National Bank of Omaha's 4.1K complaints split across CFPB product categories.

Complaints by Product

Product Complaints
Credit card 1.3K
Credit card or prepaid card 931
Credit reporting or other personal consumer reports 470
Checking or savings account 381
Debt collection 377
Credit reporting, credit repair services, or other personal consumer reports 311
Bank account or service 99
Mortgage 78
Payday loan, title loan, personal loan, or advance loan 53
Money transfer, virtual currency, or money service 31
Consumer Loan 19
Payday loan, title loan, or personal loan 17
Vehicle loan or lease 7
Prepaid card 3
Credit reporting 3
Money transfers 3
Payday loan 1
Student loan 1

Nationwide filing states for First National Bank of Omaha

Top states by attributed CFPB complaint volume for this company

Nationwide footprint
Leading state
CA
12% of this company's filings
CA493NY329TX320FL282IL255NE234GA158PA129

First National Bank of Omaha rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
335
+2945.5% vs 2011
0200400600800 201120132015201720192021202320252026 335

Volume vs. relief

Where First National Bank of Omaha sits on volume vs. relief

Among the 342 companies large enough to be indexed on PlainComplaint, First National Bank of Omaha files more complaint volume than 62% of them, and closes complaints with relief more often than 84% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.

First National Bank of Omaha vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile. 2×2 strategic matrix plotting 30 entities by Volume percentile (X) and Relief percentile (Y), with a crosshair dividing the plot into four quadrants. High volume, high reliefLow volume, high reliefHigh volume, low reliefLow volume, low relief 020406080 050100150 Volume percentile Relief percentile
First National Bank of Omaha vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile.

Total complaints: 4,112 · Closed with relief: 21.6%

Top States

State Complaints
CA 493
NY 329
TX 320
FL 282
IL 255
NE 234
GA 158
PA 129
OH 112
VA 112
CO 110
MI 107
MN 105
NJ 96
AZ 91
NC 89
MD 78
MA 71
KS 66
NV 63

Top Issues

Issue Complaints
Incorrect information on your report 433
Problem with a purchase shown on your statement 375
Improper use of your report 277
Other features, terms, or problems 257
Getting a credit card 231
Managing an account 220
Fees or interest 190
Problem when making payments 173
Closing your account 142
Attempts to collect debt not owed 142
Trouble using your card 122
Problem with a company's investigation into an existing problem 104
Billing disputes 99
Advertising and marketing, including promotional offers 83
Took or threatened to take negative or legal action 80
Opening an account 76
Problem with a credit reporting company's investigation into an existing problem 60
APR or interest rate 54
Other 51
Written notification about debt 50

Yearly Trend

Year Complaints Timely
2011 11 81.8%
2012 144 99.3%
2013 132 94.7%
2014 139 96.4%
2015 134 98.5%
2016 175 99.4%
2017 176 100%
2018 238 99.6%
2019 216 100%
2020 204 100%
2021 213 100%
2022 330 100%
2023 496 98.6%
2024 526 100%
2025 643 99.7%
2026 335 99.7%

Source: CFPB Consumer Complaint Database

First National Bank of Omaha in the higher-relief third

First National Bank of Omaha's 4,112 logged complaints reach a nationwide footprint - 54 states have at least one filing. Only 39.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Closed-with-relief 21.6% sits in the upper third of the corpus.

First National Bank of Omaha closes 21.6% with monetary or non-monetary relief and answers 99.3% inside the CFPB window; 77.3% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit card" · top issue "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First National Bank of Omaha.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for First National Bank of Omaha: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 4.1K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for First National Bank of Omaha (#130 of 342; 99.3% timely; 21.6% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share