CFPB · Heavy filing volume

Experian Information Solutions Inc.

3.9M CFPB complaints (heavy-volume third) · 63 states · top issue Incorrect information on your report.

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3.9M CFPB complaints

Experian Information Solutions Inc. is in the heavy-volume third with 3.9M CFPB complaints (ranks #3 of 342). Timely 100% · relief 9.9% · top product Credit reporting or other personal consumer reports. Allegations, not findings.

  • Volume rank #3 of 342
  • Heavy filing volume
  • +133417.2% filings 2012 to 2026

CFPB relief outcome brief

CCDB company experian-information-solutions-inc

9.9% relief · 100% timely · 3.9M filings · Credit reporting or other personal consumer reports

Same-product relief peers

Nearest relief peer: Pavilion Payments US BuyerCo, LLC (9.5% relief)

Experian Information Solutio…9.9%Equifax, Inc.48.7%Transunion Intermediate Hold…58.9%Bank of America, National As…31%Wells Fargo & Company20.1%
Closed-with-relief % among Experian Information Solutions Inc. and nearest filing-volume peers

Experian Information Solutions Inc. closes 9.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

How 3.9M complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

Subscribe (RSS)
Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 9.9%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Experian Information Solutions Inc. complaint mix by product

Total complaints: 3.9M

Experian Information Solutions Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 3.9M total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting: 3,172,964 complaints (82.3%), resolution 5.3% Credit reporting 82.3% Credit reporting,: 568,365 complaints (14.7%), resolution 33.0% Credit reporting, 14.7% Debt collection: 50,187 complaints (1.3%), resolution 10.0% Credit reporting: 45,373 complaints (1.2%), resolution 42.9% Credit card: 16,064 complaints (0.4%), resolution 4.2% Credit card: 1,910 complaints (0.0%), resolution 17.6% Debt or: 699 complaints (0.0%), resolution 3.7%
  • Credit reporting 3.2M 82.3% – 5% relief
  • Credit reporting, 568K 14.7% – 33% relief
  • Debt collection 50K 1.3% – 10% relief
  • Credit reporting 45K 1.2% – 43% relief
  • Credit card 16K 0.4% – 4% relief
  • Credit card 2K 0.0% – 18% relief
  • Debt or 699 0.0% – 4% relief

Heavy-volume mix: how Experian Information Solutions Inc.'s 3.9M complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Credit reporting or other personal consumer reports 3.2M
Credit reporting, credit repair services, or other personal consumer reports 568.4K
Debt collection 50.2K
Credit reporting 45.4K
Credit card 16.1K
Credit card or prepaid card 1.9K
Debt or credit management 699
Vehicle loan or lease 629
Checking or savings account 392
Student loan 289
Mortgage 172
Payday loan, title loan, personal loan, or advance loan 151
Money transfer, virtual currency, or money service 104
Payday loan, title loan, or personal loan 102
Consumer Loan 40
Prepaid card 31
Bank account or service 22
Other financial service 7
Payday loan 2

Nationwide filing states for Experian Information Solutions Inc.

Top states by attributed volume, heavy-filing company

Nationwide footprint
Leading state
FL
14.5% of this company's filings
FL558.3KTX556.4KCA368.5KGA297.9KNY230.7KIL166.2KPA157.4KNC132.3K

Experian Information Solutions Inc. rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
969.3K
+133417.2% vs 2012
0500,0001,000,0001,500,000 20122014201620182020202220242026 969,335

Top States

State Complaints
FL 558.3K
TX 556.4K
CA 368.5K
GA 297.9K
NY 230.7K
IL 166.2K
PA 157.4K
NC 132.3K
NJ 125.0K
AL 96.7K
MD 93.8K
LA 88.7K
SC 84.6K
MI 81.9K
OH 76.0K
VA 71.2K
MS 64.7K
AZ 58.9K
TN 57.7K
NV 52.4K

Top Issues

Issue Complaints
Incorrect information on your report 2.1M
Improper use of your report 864.4K
Problem with a company's investigation into an existing problem 623.2K
Problem with a credit reporting company's investigation into an existing problem 151.6K
Incorrect information on credit report 32.5K
Attempts to collect debt not owed 26.9K
Written notification about debt 19.4K
Unable to get your credit report or credit score 13.8K
Problem with fraud alerts or security freezes 12.5K
Credit monitoring or identity theft protection services 10.2K
Credit reporting company's investigation 5.9K
Unable to get credit report/credit score 3.5K
Getting a credit card 2.4K
False statements or representation 2.0K
Improper use of my credit report 1.8K
Problem with a company's investigation into an existing issue 1.7K
Credit monitoring or identity protection 1.7K
Took or threatened to take negative or legal action 1.3K
Identity theft protection or other monitoring services 458
Confusing or missing disclosures 441

Yearly Trend

Year Complaints Timely
2012 726 100%
2013 5.3K 99.9%
2014 10.2K 100%
2015 10.8K 100%
2016 13.9K 100%
2017 21.7K 100%
2018 29.9K 100%
2019 37.0K 100%
2020 89.2K 100%
2021 41.0K 100%
2022 177.8K 100%
2023 306.9K 100%
2024 754.9K 100%
2025 1.4M 100%
2026 969.3K 100%

Source: CFPB Consumer Complaint Database

Experian Information Solutions Inc. in the heavy-volume third

Experian Information Solutions Inc.'s 3,857,503 logged complaints reach a nationwide footprint - 63 states have at least one filing. Only 19.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#3 of 342).

Experian Information Solutions Inc. answers 100% of complaints inside the CFPB's tracked window and closes 80.6% with a written explanation. 9.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Experian Information Solutions Inc..

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Experian Information Solutions Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 3.9M.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 100%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Experian Information Solutions Inc. (#3 of 342; 100% timely; 9.9% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume