Morgan Stanley & Co. LLC
1.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Morgan Stanley & Co. LLC complaint mix by product
- Checking or 699 63.4% – 4% relief
- Mortgage 307 27.9% – 14% relief
- Bank account 47 4.3% – 0% relief
- Money transfer, 25 2.3% – 4% relief
- Debt collection 12 1.1% – 17% relief
- Credit reporting 8 0.7% – 0% relief
- Payday loan, 4 0.4% – 0% relief
How Morgan Stanley & Co. LLC's 1.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 699 |
| Mortgage | 307 |
| Bank account or service | 47 |
| Money transfer, virtual currency, or money service | 25 |
| Debt collection | 12 |
| Credit reporting or other personal consumer reports | 8 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit card | 3 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Money transfers | 1 |
| Consumer Loan | 1 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 211 |
| FL | 110 |
| TX | 90 |
| NY | 82 |
| IL | 49 |
| NJ | 44 |
| GA | 41 |
| OH | 38 |
| PA | 37 |
| WA | 30 |
| MA | 26 |
| NC | 25 |
| VA | 25 |
| MD | 22 |
| MI | 22 |
| AZ | 20 |
| TN | 19 |
| CT | 19 |
| NV | 17 |
| CO | 15 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 444 |
| Opening an account | 134 |
| Loan modification,collection,foreclosure | 112 |
| Closing an account | 91 |
| Loan servicing, payments, escrow account | 68 |
| Trouble during payment process | 38 |
| Account opening, closing, or management | 34 |
| Problem with a lender or other company charging your account | 23 |
| Struggling to pay mortgage | 22 |
| Application, originator, mortgage broker | 22 |
| Settlement process and costs | 16 |
| Other | 9 |
| Incorrect information on your report | 8 |
| Other transaction problem | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Deposits and withdrawals | 7 |
| Credit decision / Underwriting | 7 |
| Problem caused by your funds being low | 6 |
| Fraud or scam | 5 |
| Money was not available when promised | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 52 | 84.6% |
| 2013 | 86 | 98.8% |
| 2014 | 61 | 100% |
| 2015 | 36 | 100% |
| 2016 | 45 | 100% |
| 2017 | 33 | 100% |
| 2018 | 12 | 100% |
| 2019 | 12 | 100% |
| 2020 | 16 | 100% |
| 2021 | 8 | 100% |
| 2022 | 52 | 94.2% |
| 2023 | 66 | 89.4% |
| 2024 | 65 | 100% |
| 2025 | 327 | 99.1% |
| 2026 | 245 | 99.6% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Morgan Stanley & Co. LLC
Morgan Stanley & Co. LLC's 1,116 logged complaints reach a nationwide footprint - 50 states have at least one filing on record. Only 35.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-23.
Morgan Stanley & Co. LLC answers 97.9% of complaints inside the CFPB's tracked window and closes 90.1% with a written explanation. 6.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Morgan Stanley & Co. LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Morgan Stanley & Co. LLC have?
1,116, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Morgan Stanley & Co. LLC respond to complaints on time?
97.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Morgan Stanley & Co. LLC?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.