CFPB · Lighter filing volume
Morgan Stanley & Co. LLC
1.1K CFPB complaints (light-volume third) · 50 states · top issue Managing an account.
Morgan Stanley & Co. LLC is in the light-volume third with 1.1K CFPB complaints (ranks #317 of 342). Timely 97.9% · relief 6.5% · top product Checking or savings account. Allegations, not findings.
- Volume rank #317 of 342
- Lighter filing volume
- +371.2% filings 2012 to 2026
CFPB relief outcome brief
CCDB company morgan-stanley-co-llc
6.5% relief · 97.9% timely · 1.1K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Home Bancshares, Inc. (6.1% relief)
Morgan Stanley & Co. LLC closes 6.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 1.1K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Morgan Stanley & Co. LLC complaint mix by product
- Checking or 699 63.4% – 4% relief
- Mortgage 307 27.9% – 14% relief
- Bank account 47 4.3% – 0% relief
- Money transfer, 25 2.3% – 4% relief
- Debt collection 12 1.1% – 17% relief
- Credit reporting 8 0.7% – 0% relief
- Payday loan, 4 0.4% – 0% relief
Lighter-volume mix: how Morgan Stanley & Co. LLC's 1.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 699 |
| Mortgage | 307 |
| Bank account or service | 47 |
| Money transfer, virtual currency, or money service | 25 |
| Debt collection | 12 |
| Credit reporting or other personal consumer reports | 8 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit card | 3 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Money transfers | 1 |
| Consumer Loan | 1 |
| Other financial service | 1 |
Nationwide filing states for Morgan Stanley & Co. LLC
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 18.9% of this company's filings
Morgan Stanley & Co. LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 245
- +371.2% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 211 |
| FL | 110 |
| TX | 90 |
| NY | 82 |
| IL | 49 |
| NJ | 44 |
| GA | 41 |
| OH | 38 |
| PA | 37 |
| WA | 30 |
| MA | 26 |
| NC | 25 |
| VA | 25 |
| MD | 22 |
| MI | 22 |
| AZ | 20 |
| TN | 19 |
| CT | 19 |
| NV | 17 |
| CO | 15 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 444 |
| Opening an account | 134 |
| Loan modification,collection,foreclosure | 112 |
| Closing an account | 91 |
| Loan servicing, payments, escrow account | 68 |
| Trouble during payment process | 38 |
| Account opening, closing, or management | 34 |
| Problem with a lender or other company charging your account | 23 |
| Struggling to pay mortgage | 22 |
| Application, originator, mortgage broker | 22 |
| Settlement process and costs | 16 |
| Other | 9 |
| Incorrect information on your report | 8 |
| Other transaction problem | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Deposits and withdrawals | 7 |
| Credit decision / Underwriting | 7 |
| Problem caused by your funds being low | 6 |
| Fraud or scam | 5 |
| Money was not available when promised | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 52 | 84.6% |
| 2013 | 86 | 98.8% |
| 2014 | 61 | 100% |
| 2015 | 36 | 100% |
| 2016 | 45 | 100% |
| 2017 | 33 | 100% |
| 2018 | 12 | 100% |
| 2019 | 12 | 100% |
| 2020 | 16 | 100% |
| 2021 | 8 | 100% |
| 2022 | 52 | 94.2% |
| 2023 | 66 | 89.4% |
| 2024 | 65 | 100% |
| 2025 | 327 | 99.1% |
| 2026 | 245 | 99.6% |
Source: CFPB Consumer Complaint Database
Morgan Stanley & Co. LLC in the light-volume third
Morgan Stanley & Co. LLC's 1,116 logged complaints reach a nationwide footprint - 50 states have at least one filing. Only 35.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-23. Volume lands in the lightest third of the indexed company corpus (#317 of 342).
Morgan Stanley & Co. LLC answers 97.9% of complaints inside the CFPB's tracked window and closes 90.1% with a written explanation. 6.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Morgan Stanley & Co. LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Morgan Stanley & Co. LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Morgan Stanley & Co. LLC (#317 of 342; 97.9% timely; 6.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume