Cullen/Frost Bankers, Inc.
558 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cullen/Frost Bankers, Inc. complaint mix by product
- Checking or 380 70.4% – 9% relief
- Bank account 36 6.7% – 11% relief
- Money transfer, 34 6.3% – 9% relief
- Credit reporting 28 5.2% – 14% relief
- Debt collection 26 4.8% – 23% relief
- Credit reporting, 24 4.4% – 8% relief
- Mortgage 12 2.2% – 0% relief
How Cullen/Frost Bankers, Inc.'s 558 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 380 |
| Bank account or service | 36 |
| Money transfer, virtual currency, or money service | 34 |
| Credit reporting or other personal consumer reports | 28 |
| Debt collection | 26 |
| Credit reporting, credit repair services, or other personal consumer reports | 24 |
| Mortgage | 12 |
| Payday loan, title loan, or personal loan | 7 |
| Credit card | 4 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Money transfers | 2 |
| Credit card or prepaid card | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 500 |
| FL | 5 |
| AR | 4 |
| CO | 4 |
| AZ | 3 |
| NY | 3 |
| MD | 3 |
| GA | 3 |
| CA | 3 |
| NM | 2 |
| NC | 2 |
| SC | 2 |
| OK | 2 |
| IL | 1 |
| AL | 1 |
| PR | 1 |
| HI | 1 |
| UT | 1 |
| MN | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 165 |
| Opening an account | 127 |
| Closing an account | 37 |
| Incorrect information on your report | 34 |
| Problem with a lender or other company charging your account | 28 |
| Fraud or scam | 22 |
| Problem caused by your funds being low | 18 |
| Deposits and withdrawals | 15 |
| Account opening, closing, or management | 15 |
| Attempts to collect debt not owed | 13 |
| Improper use of your report | 9 |
| Problem with a company's investigation into an existing problem | 7 |
| Problem with a credit reporting company's investigation into an existing problem | 6 |
| Getting a line of credit | 5 |
| Other transaction problem | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Problem with customer service | 4 |
| Problems caused by my funds being low | 4 |
| Closing on a mortgage | 3 |
| Took or threatened to take negative or legal action | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 66.7% |
| 2013 | 12 | 100% |
| 2014 | 11 | 100% |
| 2015 | 6 | 100% |
| 2016 | 9 | 100% |
| 2017 | 18 | 100% |
| 2018 | 24 | 100% |
| 2019 | 20 | 100% |
| 2020 | 28 | 100% |
| 2021 | 34 | 100% |
| 2022 | 50 | 100% |
| 2023 | 78 | 100% |
| 2024 | 72 | 100% |
| 2025 | 113 | 99.1% |
| 2026 | 80 | 98.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Cullen/Frost Bankers, Inc.
Cullen/Frost Bankers, Inc.'s 558 logged complaints stay concentrated: only 23 states show a filing on record. 45.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-26.
Cullen/Frost Bankers, Inc. answers 99.5% of complaints inside the CFPB's tracked window and closes 88.4% with a written explanation. 10% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cullen/Frost Bankers, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Cullen/Frost Bankers, Inc. have?
558, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Cullen/Frost Bankers, Inc. respond to complaints on time?
99.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Cullen/Frost Bankers, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.