2026 data Public-data reference Official source

Axos Financial, Inc.

1.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.2K
Total Complaints
99.6%
Timely Response
0%
Disputed
0%
Relief Provided
52
States Active
2020
Since

Data updated June 2026

Timely response rate 99.6%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

Axos Financial, Inc. complaint mix by product

Total complaints: 1.2K

Axos Financial, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.2K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 744 complaints (66.9%), resolution 0.0% Checking or 66.9% Mortgage: 167 complaints (15.0%), resolution 0.0% Mortgage 15.0% Credit reporting: 55 complaints (4.9%), resolution 0.0% Money transfer,: 45 complaints (4.0%), resolution 0.0% Credit reporting,: 41 complaints (3.7%), resolution 0.0% Vehicle loan: 40 complaints (3.6%), resolution 0.0% Credit card: 20 complaints (1.8%), resolution 0.0%
  • Checking or 744 66.9% – 0% relief
  • Mortgage 167 15.0% – 0% relief
  • Credit reporting 55 4.9% – 0% relief
  • Money transfer, 45 4.0% – 0% relief
  • Credit reporting, 41 3.7% – 0% relief
  • Vehicle loan 40 3.6% – 0% relief
  • Credit card 20 1.8% – 0% relief

How Axos Financial, Inc.'s 1.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 744
Mortgage 167
Credit reporting or other personal consumer reports 55
Money transfer, virtual currency, or money service 45
Credit reporting, credit repair services, or other personal consumer reports 41
Vehicle loan or lease 40
Credit card or prepaid card 20
Payday loan, title loan, or personal loan 18
Payday loan, title loan, personal loan, or advance loan 17
Debt collection 17
Prepaid card 4
Credit card 3
Debt or credit management 1

Top States

State Complaints
CA 227
FL 107
TX 90
NY 77
IL 49
GA 41
PA 39
OH 38
NJ 34
VA 33
NC 32
MD 28
AZ 28
MI 24
MA 23
NV 22
WA 21
CO 19
CT 18
TN 17

Top Issues

Issue Complaints
Managing an account 461
Closing an account 136
Opening an account 116
Trouble during payment process 115
Incorrect information on your report 51
Improper use of your report 41
Problem with a lender or other company charging your account 22
Struggling to pay mortgage 20
Other transaction problem 16
Problem with a company's investigation into an existing problem 15
Applying for a mortgage or refinancing an existing mortgage 15
Managing the loan or lease 11
Closing on a mortgage 11
Money was not available when promised 10
Struggling to pay your loan 8
Fraud or scam 8
Repossession 8
Problem when making payments 8
Charged fees or interest you didn't expect 6
Problem caused by your funds being low 6

Yearly Trend

Year Complaints Timely
2020 95 98.9%
2021 173 100%
2022 190 99.5%
2023 189 99.5%
2024 170 98.8%
2025 216 100%
2026 139 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Axos Financial, Inc.

Axos Financial, Inc.'s 1,172 logged complaints reach a nationwide footprint - 52 states have at least one filing on record. 50.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2020 through 2026-06-26.

Axos Financial, Inc. answers 99.6% of complaints inside the CFPB's tracked window and closes 99.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Axos Financial, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Axos Financial, Inc. have?

1,172, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Axos Financial, Inc. respond to complaints on time?

99.6% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Axos Financial, Inc.?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.