CFPB · Lighter filing volume
Axos Financial, Inc.
1.2K CFPB complaints (light-volume third) · 52 states · top issue Managing an account.
Axos Financial, Inc. is in the light-volume third with 1.2K CFPB complaints (ranks #311 of 342). Timely 99.6% · relief 0% · top product Checking or savings account. Allegations, not findings.
- Volume rank #311 of 342
- Lighter filing volume
- +46.3% filings 2020 to 2026
CFPB relief outcome brief
CCDB company axos-financial-inc
0% relief · 99.6% timely · 1.2K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Wsfs Financial Corporation (0% relief)
Axos Financial, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Axos Financial, Inc.'s 1.2K filings include narrative text
50.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Axos Financial, Inc. complaint mix by product
- Checking or 744 66.9% – 0% relief
- Mortgage 167 15.0% – 0% relief
- Credit reporting 55 4.9% – 0% relief
- Money transfer, 45 4.0% – 0% relief
- Credit reporting, 41 3.7% – 0% relief
- Vehicle loan 40 3.6% – 0% relief
- Credit card 20 1.8% – 0% relief
Lighter-volume mix: how Axos Financial, Inc.'s 1.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 744 |
| Mortgage | 167 |
| Credit reporting or other personal consumer reports | 55 |
| Money transfer, virtual currency, or money service | 45 |
| Credit reporting, credit repair services, or other personal consumer reports | 41 |
| Vehicle loan or lease | 40 |
| Credit card or prepaid card | 20 |
| Payday loan, title loan, or personal loan | 18 |
| Payday loan, title loan, personal loan, or advance loan | 17 |
| Debt collection | 17 |
| Prepaid card | 4 |
| Credit card | 3 |
| Debt or credit management | 1 |
Nationwide filing states for Axos Financial, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 19.4% of this company's filings
Axos Financial, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 139
- +46.3% vs 2020
Top States
| State | Complaints |
|---|---|
| CA | 227 |
| FL | 107 |
| TX | 90 |
| NY | 77 |
| IL | 49 |
| GA | 41 |
| PA | 39 |
| OH | 38 |
| NJ | 34 |
| VA | 33 |
| NC | 32 |
| MD | 28 |
| AZ | 28 |
| MI | 24 |
| MA | 23 |
| NV | 22 |
| WA | 21 |
| CO | 19 |
| CT | 18 |
| TN | 17 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 461 |
| Closing an account | 136 |
| Opening an account | 116 |
| Trouble during payment process | 115 |
| Incorrect information on your report | 51 |
| Improper use of your report | 41 |
| Problem with a lender or other company charging your account | 22 |
| Struggling to pay mortgage | 20 |
| Other transaction problem | 16 |
| Problem with a company's investigation into an existing problem | 15 |
| Applying for a mortgage or refinancing an existing mortgage | 15 |
| Managing the loan or lease | 11 |
| Closing on a mortgage | 11 |
| Money was not available when promised | 10 |
| Struggling to pay your loan | 8 |
| Fraud or scam | 8 |
| Repossession | 8 |
| Problem when making payments | 8 |
| Charged fees or interest you didn't expect | 6 |
| Problem caused by your funds being low | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 95 | 98.9% |
| 2021 | 173 | 100% |
| 2022 | 190 | 99.5% |
| 2023 | 189 | 99.5% |
| 2024 | 170 | 98.8% |
| 2025 | 216 | 100% |
| 2026 | 139 | 100% |
Source: CFPB Consumer Complaint Database
Axos Financial, Inc. in the light-volume third
Axos Financial, Inc.'s 1,172 logged complaints reach a nationwide footprint - 52 states have at least one filing. 50.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-26. Volume lands in the lightest third of the indexed company corpus (#311 of 342).
Axos Financial, Inc. answers 99.6% of complaints inside the CFPB's tracked window and closes 99.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Axos Financial, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Axos Financial, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Axos Financial, Inc. (#311 of 342; 99.6% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume