CFPB · Lighter filing volume
Axos Financial, Inc.
1.2K CFPB complaints (light-volume third) · 52 states · top issue Managing an account.
Axos Financial, Inc. is in the light-volume third with 1.2K CFPB complaints (ranks #311 of 342). Timely 99.6% · relief 0% · top product Checking or savings account. Allegations, not findings.
- Lighter filing volume
- +46.3% filings 2020 to 2026
CFPB relief outcome brief
CCDB company axos-financial-inc
0% relief · 99.6% timely · 1.2K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Wsfs Financial Corporation (0% relief)
Axos Financial, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Axos Financial, Inc. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.4% of complaints closed with an explanation to the consumer
Most of Axos Financial, Inc.'s 1.2K filings include narrative text
50.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Axos Financial, Inc. complaint mix by product
- Checking or 744 66.9% – 0% relief
- Mortgage 167 15.0% – 0% relief
- Credit reporting 55 4.9% – 0% relief
- Money transfer, 45 4.0% – 0% relief
- Credit reporting, 41 3.7% – 0% relief
- Vehicle loan 40 3.6% – 0% relief
- Credit card 20 1.8% – 0% relief
Lighter-volume mix: how Axos Financial, Inc.'s 1.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 744 |
| Mortgage | 167 |
| Credit reporting or other personal consumer reports | 55 |
| Money transfer, virtual currency, or money service | 45 |
| Credit reporting, credit repair services, or other personal consumer reports | 41 |
| Vehicle loan or lease | 40 |
| Credit card or prepaid card | 20 |
| Payday loan, title loan, or personal loan | 18 |
| Payday loan, title loan, personal loan, or advance loan | 17 |
| Debt collection | 17 |
| Prepaid card | 4 |
| Credit card | 3 |
| Debt or credit management | 1 |
Nationwide filing states for Axos Financial, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 19.4% of this company's filings
Axos Financial, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 139
- +46.3% vs 2020
Volume vs. relief
Where Axos Financial, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Axos Financial, Inc. files more complaint volume than 9% of them, and closes complaints with relief more often than 0% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,172 · Closed with relief: 0.0%
Top States
| State | Complaints |
|---|---|
| CA | 227 |
| FL | 107 |
| TX | 90 |
| NY | 77 |
| IL | 49 |
| GA | 41 |
| PA | 39 |
| OH | 38 |
| NJ | 34 |
| VA | 33 |
| NC | 32 |
| MD | 28 |
| AZ | 28 |
| MI | 24 |
| MA | 23 |
| NV | 22 |
| WA | 21 |
| CO | 19 |
| CT | 18 |
| TN | 17 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 461 |
| Closing an account | 136 |
| Opening an account | 116 |
| Trouble during payment process | 115 |
| Incorrect information on your report | 51 |
| Improper use of your report | 41 |
| Problem with a lender or other company charging your account | 22 |
| Struggling to pay mortgage | 20 |
| Other transaction problem | 16 |
| Problem with a company's investigation into an existing problem | 15 |
| Applying for a mortgage or refinancing an existing mortgage | 15 |
| Managing the loan or lease | 11 |
| Closing on a mortgage | 11 |
| Money was not available when promised | 10 |
| Struggling to pay your loan | 8 |
| Fraud or scam | 8 |
| Repossession | 8 |
| Problem when making payments | 8 |
| Charged fees or interest you didn't expect | 6 |
| Problem caused by your funds being low | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 95 | 98.9% |
| 2021 | 173 | 100% |
| 2022 | 190 | 99.5% |
| 2023 | 189 | 99.5% |
| 2024 | 170 | 98.8% |
| 2025 | 216 | 100% |
| 2026 | 139 | 100% |
Source: CFPB Consumer Complaint Database
Axos Financial, Inc. in the light-volume third
Axos Financial, Inc.'s 1,172 logged complaints reach a nationwide footprint - 52 states have at least one filing. 50.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-26. Volume lands in the lightest third of the indexed company corpus (#311 of 342).
Axos Financial, Inc. answers 99.6% of complaints inside the CFPB's tracked window and closes 99.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Axos Financial, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Axos Financial, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Axos Financial, Inc. (#311 of 342; 99.6% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume