Celsius US Holding LLC
66 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Celsius US Holding LLC complaint mix by product
- Money transfer, 57 86.4% – 0% relief
- Payday loan, 4 6.1% – 0% relief
- Checking or 4 6.1% – 0% relief
- Mortgage 1 1.5% – 0% relief
How Celsius US Holding LLC's 66 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 57 |
| Payday loan, title loan, or personal loan | 4 |
| Checking or savings account | 4 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 9 |
| NY | 7 |
| FL | 4 |
| TX | 4 |
| VA | 4 |
| PA | 2 |
| MN | 2 |
| MI | 2 |
| NC | 2 |
| OH | 2 |
| MD | 2 |
| CO | 2 |
| NJ | 1 |
| PR | 1 |
| CT | 1 |
| TN | 1 |
| AZ | 1 |
| OK | 1 |
| MA | 1 |
| WV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 31 |
| Fraud or scam | 13 |
| Other service problem | 6 |
| Managing, opening, or closing your mobile wallet account | 3 |
| Managing an account | 3 |
| Other transaction problem | 2 |
| Property was sold | 1 |
| Problem adding money | 1 |
| Wrong amount charged or received | 1 |
| Getting the loan | 1 |
| Closing an account | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Closing on a mortgage | 1 |
| Loan payment wasn't credited to your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 4 | 100% |
| 2022 | 52 | 96.2% |
| 2023 | 2 | 50% |
| 2024 | 3 | 0% |
| 2025 | 4 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Celsius US Holding LLC
Celsius US Holding LLC's 66 logged complaints stay concentrated: only 22 states show a filing on record. 54.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2021 through 2026-03-05.
Celsius US Holding LLC answers 89.4% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Celsius US Holding LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Celsius US Holding LLC have?
66, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Celsius US Holding LLC respond to complaints on time?
89.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Celsius US Holding LLC?
"Money was not available when promised", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.