CFPB · Single-product concentration
Celsius US Holding LLC
66 CFPB complaints · 86.4% in "Money transfer, virtual currency, or money service" · top issue Money was not available when promised.
Celsius US Holding LLC: 86.4% of 66 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 89.4% · relief 0%. Allegations, not findings.
- Single-product concentration
- -75% filings 2021 to 2026
CFPB relief outcome brief
CCDB company celsius-us-holding-llc
0% relief · 89.4% timely · 66 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Early Warning Services, LLC (0% relief)
Celsius US Holding LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Celsius US Holding LLC's 66 filings include narrative text
54.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Celsius US Holding LLC complaint mix by product
- Money transfer, 57 86.4% – 0% relief
- Payday loan, 4 6.1% – 0% relief
- Checking or 4 6.1% – 0% relief
- Mortgage 1 1.5% – 0% relief
How Celsius US Holding LLC's 66 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 57 |
| Payday loan, title loan, or personal loan | 4 |
| Checking or savings account | 4 |
| Mortgage | 1 |
Where Celsius US Holding LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.6% of this company's filings
Celsius US Holding LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -75% vs 2021
Top States
| State | Complaints |
|---|---|
| CA | 9 |
| NY | 7 |
| FL | 4 |
| TX | 4 |
| VA | 4 |
| PA | 2 |
| MN | 2 |
| MI | 2 |
| NC | 2 |
| OH | 2 |
| MD | 2 |
| CO | 2 |
| NJ | 1 |
| PR | 1 |
| CT | 1 |
| TN | 1 |
| AZ | 1 |
| OK | 1 |
| MA | 1 |
| WV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 31 |
| Fraud or scam | 13 |
| Other service problem | 6 |
| Managing, opening, or closing your mobile wallet account | 3 |
| Managing an account | 3 |
| Other transaction problem | 2 |
| Property was sold | 1 |
| Problem adding money | 1 |
| Wrong amount charged or received | 1 |
| Getting the loan | 1 |
| Closing an account | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Closing on a mortgage | 1 |
| Loan payment wasn't credited to your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 4 | 100% |
| 2022 | 52 | 96.2% |
| 2023 | 2 | 50% |
| 2024 | 3 | 0% |
| 2025 | 4 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Celsius US Holding LLC filings cluster in one product
Celsius US Holding LLC's 66 logged complaints stay concentrated: only 22 states show a filing. 54.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-03-05.
Celsius US Holding LLC answers 89.4% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Celsius US Holding LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Celsius US Holding LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 66.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 89.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Celsius US Holding LLC (89.4% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration