Total complaints
1.4K
Filed since 2011
1.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1.4K consumer complaints filed with the CFPB
This profile shows ARVEST BANK GROUP, INC.'s complaint history from CFPB public records. 1,360 consumers have filed complaints since 2011. The company has a 99.2% timely response rate and has provided relief in 4.9% of cases.
Total complaints
1.4K
Filed since 2011
Timely response
99.2%
CFPB-tracked response window
Relief rate
4.9%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How ARVEST BANK GROUP, INC.'s 1.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Mortgage | 633 |
| Checking or savings account | 374 |
| Bank account or service | 111 |
| Credit reporting, credit repair services, or other personal consumer reports | 57 |
| Credit reporting or other personal consumer reports | 40 |
| Credit card | 29 |
| Money transfer, virtual currency, or money service | 28 |
| Debt collection | 27 |
| Credit card or prepaid card | 17 |
| Consumer Loan | 13 |
| Payday loan, title loan, or personal loan | 13 |
| Vehicle loan or lease | 11 |
| Credit reporting | 3 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan | 1 |
| Prepaid card | 1 |
| Money transfers | 1 |
| State | Complaints |
|---|---|
| AR | 281 |
| OK | 225 |
| CA | 203 |
| MO | 110 |
| FL | 62 |
| TX | 55 |
| NY | 24 |
| MD | 23 |
| IL | 23 |
| GA | 21 |
| AZ | 20 |
| WA | 18 |
| MA | 17 |
| OH | 17 |
| NC | 17 |
| CO | 16 |
| PA | 16 |
| KS | 16 |
| TN | 15 |
| VA | 14 |
| Issue | Complaints |
|---|---|
| Managing an account | 230 |
| Loan modification,collection,foreclosure | 210 |
| Trouble during payment process | 165 |
| Loan servicing, payments, escrow account | 111 |
| Incorrect information on your report | 82 |
| Struggling to pay mortgage | 49 |
| Account opening, closing, or management | 47 |
| Opening an account | 40 |
| Problem with a lender or other company charging your account | 40 |
| Deposits and withdrawals | 35 |
| Closing an account | 35 |
| Applying for a mortgage or refinancing an existing mortgage | 29 |
| Improper use of your report | 24 |
| Problem caused by your funds being low | 22 |
| Problem with a credit reporting company's investigation into an existing problem | 19 |
| Problems caused by my funds being low | 18 |
| Application, originator, mortgage broker | 17 |
| Closing on a mortgage | 16 |
| Problem with a purchase shown on your statement | 14 |
| Fraud or scam | 12 |
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 4 | 100% |
| 2012 | 83 | 97.6% |
| 2013 | 124 | 96% |
| 2014 | 92 | 100% |
| 2015 | 92 | 100% |
| 2016 | 80 | 100% |
| 2017 | 67 | 100% |
| 2018 | 78 | 100% |
| 2019 | 70 | 98.6% |
| 2020 | 93 | 98.9% |
| 2021 | 102 | 100% |
| 2022 | 89 | 100% |
| 2023 | 117 | 98.3% |
| 2024 | 112 | 100% |
| 2025 | 120 | 100% |
| 2026 | 37 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
ARVEST BANK GROUP, INC. has accumulated 1,360 consumer complaints in the CFPB public database, with filings active across 46 U.S. states. Of those submissions, 318 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-03-26, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, ARVEST BANK GROUP, INC. reports a 99.2% timely-response rate and has closed 94.3% of cases with a written explanation to the consumer. 4.9% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 7.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ARVEST BANK GROUP, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
ARVEST BANK GROUP, INC. has received 1,360 consumer complaints filed with the Consumer Financial Protection Bureau.
ARVEST BANK GROUP, INC. has a 99.2% timely response rate to CFPB complaints.
The most common issue reported against ARVEST BANK GROUP, INC. is "Managing an account" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.