CFPB · Slower timely-response band
Real Time Group, Inc.
1.2K CFPB complaints · 91.7% timely (slow band) · top issue Attempts to collect debt not owed.
Real Time Group, Inc. answers 91.7% on time (lower third) across 1.2K filings. Relief 0.5% · top product Debt collection. Allegations, not findings.
- Volume rank #308 of 342
- Slower timely-response band
- +26.3% filings 2012 to 2026
CFPB relief outcome brief
CCDB company real-time-group-inc
0.5% relief · 91.7% timely · 1.2K filings · Debt collection
Same-product relief peers
Nearest relief peer: Enova International, Inc. (0.5% relief)
Real Time Group, Inc. closes 0.5% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 1.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Real Time Group, Inc. complaint mix by product
- Debt collection 529 45.5% – 0% relief
- Mortgage 516 44.4% – 1% relief
- Credit reporting, 77 6.6% – 0% relief
- Credit reporting 13 1.1% – 0% relief
- Payday loan, 13 1.1% – 0% relief
- Credit reporting 11 0.9% – 0% relief
- Student loan 4 0.3% – 0% relief
Lighter-volume mix: how Real Time Group, Inc.'s 1.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 529 |
| Mortgage | 516 |
| Credit reporting, credit repair services, or other personal consumer reports | 77 |
| Credit reporting | 13 |
| Payday loan, title loan, or personal loan | 13 |
| Credit reporting or other personal consumer reports | 11 |
| Student loan | 4 |
| Payday loan | 4 |
| Credit card | 2 |
| Consumer Loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Checking or savings account | 1 |
| Vehicle loan or lease | 1 |
| Credit card or prepaid card | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for Real Time Group, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 31.8% of this company's filings
Real Time Group, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 24
- +26.3% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 374 |
| FL | 106 |
| TX | 61 |
| GA | 48 |
| NY | 42 |
| MI | 39 |
| NV | 38 |
| OH | 33 |
| MD | 31 |
| SC | 29 |
| AZ | 28 |
| NC | 27 |
| IL | 24 |
| PA | 24 |
| NJ | 21 |
| CO | 21 |
| TN | 19 |
| WA | 19 |
| VA | 17 |
| MO | 15 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 141 |
| Struggling to pay mortgage | 137 |
| Loan modification,collection,foreclosure | 129 |
| Cont'd attempts collect debt not owed | 100 |
| Loan servicing, payments, escrow account | 81 |
| Trouble during payment process | 78 |
| Written notification about debt | 73 |
| False statements or representation | 68 |
| Incorrect information on your report | 67 |
| Disclosure verification of debt | 55 |
| Took or threatened to take negative or legal action | 37 |
| Communication tactics | 36 |
| Closing on a mortgage | 24 |
| Problem with a credit reporting company's investigation into an existing problem | 19 |
| Applying for a mortgage or refinancing an existing mortgage | 17 |
| Settlement process and costs | 15 |
| Incorrect information on credit report | 12 |
| Other | 12 |
| Application, originator, mortgage broker | 10 |
| Improper contact or sharing of info | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 19 | 94.7% |
| 2013 | 63 | 96.8% |
| 2014 | 105 | 99% |
| 2015 | 115 | 55.7% |
| 2016 | 132 | 75% |
| 2017 | 102 | 99% |
| 2018 | 119 | 98.3% |
| 2019 | 88 | 100% |
| 2020 | 80 | 98.8% |
| 2021 | 50 | 98% |
| 2022 | 63 | 100% |
| 2023 | 69 | 98.6% |
| 2024 | 78 | 96.2% |
| 2025 | 69 | 98.6% |
| 2026 | 24 | 100% |
Source: CFPB Consumer Complaint Database
Real Time Group, Inc. in the slower-timely third
Real Time Group, Inc.'s 1,176 logged complaints reach a nationwide footprint - 48 states have at least one filing. Only 39.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-05-29. Timely response 91.7% sits in the lower third of the corpus.
Real Time Group, Inc. answers 91.7% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0.5% with relief; 99.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Real Time Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Real Time Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Real Time Group, Inc. (#308 of 342; 91.7% timely; 0.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band