CFPB · Slower timely-response band
Real Time Group, Inc.
1.2K CFPB complaints · 91.7% timely (slow band) · top issue Attempts to collect debt not owed.
Real Time Group, Inc. answers 91.7% on time (lower third) across 1.2K filings. Relief 0.5% · top product Debt collection. Allegations, not findings.
- Slower timely-response band
- +26.3% filings 2012 to 2026
CFPB relief outcome brief
CCDB company real-time-group-inc
0.5% relief · 91.7% timely · 1.2K filings · Debt collection
Same-product relief peers
Nearest relief peer: Enova International, Inc. (0.5% relief)
Real Time Group, Inc. closes 0.5% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Real Time Group, Inc. scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (2/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
2 / 100 percentile-benchmarked
0.5% of complaints closed with relief to the consumer
Timely response
85 / 100 percentile-benchmarked
91.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.5% of complaints closed with an explanation to the consumer
How 1.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Real Time Group, Inc. complaint mix by product
- Debt collection 529 45.5% – 0% relief
- Mortgage 516 44.4% – 1% relief
- Credit reporting, 77 6.6% – 0% relief
- Credit reporting 13 1.1% – 0% relief
- Payday loan, 13 1.1% – 0% relief
- Credit reporting 11 0.9% – 0% relief
- Student loan 4 0.3% – 0% relief
Lighter-volume mix: how Real Time Group, Inc.'s 1.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 529 |
| Mortgage | 516 |
| Credit reporting, credit repair services, or other personal consumer reports | 77 |
| Credit reporting | 13 |
| Payday loan, title loan, or personal loan | 13 |
| Credit reporting or other personal consumer reports | 11 |
| Student loan | 4 |
| Payday loan | 4 |
| Credit card | 2 |
| Consumer Loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Checking or savings account | 1 |
| Vehicle loan or lease | 1 |
| Credit card or prepaid card | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for Real Time Group, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 31.8% of this company's filings
Real Time Group, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 24
- +26.3% vs 2012
Volume vs. relief
Where Real Time Group, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Real Time Group, Inc. files more complaint volume than 10% of them, and closes complaints with relief more often than 32% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,176 · Closed with relief: 0.5%
Top States
| State | Complaints |
|---|---|
| CA | 374 |
| FL | 106 |
| TX | 61 |
| GA | 48 |
| NY | 42 |
| MI | 39 |
| NV | 38 |
| OH | 33 |
| MD | 31 |
| SC | 29 |
| AZ | 28 |
| NC | 27 |
| IL | 24 |
| PA | 24 |
| NJ | 21 |
| CO | 21 |
| TN | 19 |
| WA | 19 |
| VA | 17 |
| MO | 15 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 141 |
| Struggling to pay mortgage | 137 |
| Loan modification,collection,foreclosure | 129 |
| Cont'd attempts collect debt not owed | 100 |
| Loan servicing, payments, escrow account | 81 |
| Trouble during payment process | 78 |
| Written notification about debt | 73 |
| False statements or representation | 68 |
| Incorrect information on your report | 67 |
| Disclosure verification of debt | 55 |
| Took or threatened to take negative or legal action | 37 |
| Communication tactics | 36 |
| Closing on a mortgage | 24 |
| Problem with a credit reporting company's investigation into an existing problem | 19 |
| Applying for a mortgage or refinancing an existing mortgage | 17 |
| Settlement process and costs | 15 |
| Incorrect information on credit report | 12 |
| Other | 12 |
| Application, originator, mortgage broker | 10 |
| Improper contact or sharing of info | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 19 | 94.7% |
| 2013 | 63 | 96.8% |
| 2014 | 105 | 99% |
| 2015 | 115 | 55.7% |
| 2016 | 132 | 75% |
| 2017 | 102 | 99% |
| 2018 | 119 | 98.3% |
| 2019 | 88 | 100% |
| 2020 | 80 | 98.8% |
| 2021 | 50 | 98% |
| 2022 | 63 | 100% |
| 2023 | 69 | 98.6% |
| 2024 | 78 | 96.2% |
| 2025 | 69 | 98.6% |
| 2026 | 24 | 100% |
Source: CFPB Consumer Complaint Database
Real Time Group, Inc. in the slower-timely third
Real Time Group, Inc.'s 1,176 logged complaints reach a nationwide footprint - 48 states have at least one filing. Only 39.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-05-29. Timely response 91.7% sits in the lower third of the corpus.
Real Time Group, Inc. answers 91.7% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0.5% with relief; 99.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Real Time Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Real Time Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Real Time Group, Inc. (#308 of 342; 91.7% timely; 0.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band