CFPB · Single-product concentration
Primelending, a Plainscapital Company
207 CFPB complaints · 97.6% in "Mortgage" · top issue Application, originator, mortgage broker.
Primelending, a Plainscapital Company: 97.6% of 207 CFPB complaints sit in "Mortgage". Timely 99% · relief 6.8%. Allegations, not findings.
- Single-product concentration
- +400% filings 2012 to 2020
CFPB relief outcome brief
CCDB company primelending-a-plainscapital-company
6.8% relief · 99% timely · 207 filings · Mortgage
Same-product relief peers
Nearest relief peer: Plaza Home Mortgage, Inc. (6.9% relief)
Primelending, a Plainscapital Company closes 6.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Primelending, a Plainscapital Company's 207 filings include narrative text
42.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Primelending, a Plainscapital Company complaint mix by product
- Mortgage 202 97.6% – 7% relief
- Debt collection 2 1.0% – 0% relief
- Credit reporting, 2 1.0% – 0% relief
- Consumer Loan 1 0.5% – 0% relief
How Primelending, a Plainscapital Company's 207 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 202 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Consumer Loan | 1 |
Where Primelending, a Plainscapital Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 20.3% of this company's filings
Primelending, a Plainscapital Company rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 15
- +400% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 42 |
| FL | 23 |
| CA | 14 |
| NC | 11 |
| OH | 9 |
| SC | 9 |
| TN | 8 |
| MD | 8 |
| VA | 7 |
| MO | 7 |
| WA | 5 |
| NY | 5 |
| PA | 5 |
| MI | 5 |
| KS | 4 |
| MA | 4 |
| AZ | 3 |
| OR | 3 |
| IL | 3 |
| MS | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 51 |
| Trouble during payment process | 35 |
| Loan servicing, payments, escrow account | 26 |
| Applying for a mortgage or refinancing an existing mortgage | 24 |
| Closing on a mortgage | 21 |
| Struggling to pay mortgage | 18 |
| Settlement process and costs | 11 |
| Credit decision / Underwriting | 9 |
| Loan modification,collection,foreclosure | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Incorrect information on your report | 2 |
| Managing the loan or lease | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 12 | 100% |
| 2014 | 24 | 100% |
| 2015 | 25 | 96% |
| 2016 | 27 | 100% |
| 2017 | 44 | 100% |
| 2018 | 33 | 100% |
| 2019 | 24 | 100% |
| 2020 | 15 | 93.3% |
Source: CFPB Consumer Complaint Database
Primelending, a Plainscapital Company filings cluster in one product
Primelending, a Plainscapital Company's 207 logged complaints stay concentrated: only 39 states show a filing. 42.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2020-07-22.
Primelending, a Plainscapital Company answers 99% of complaints inside the CFPB's tracked window and closes 92.3% with a written explanation. 6.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Primelending, a Plainscapital Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Primelending, a Plainscapital Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 207.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Primelending, a Plainscapital Company (99% timely; 6.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration