Primelending, a Plainscapital Company
207 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Primelending, a Plainscapital Company complaint mix by product
- Mortgage 202 97.6% – 7% relief
- Debt collection 2 1.0% – 0% relief
- Credit reporting, 2 1.0% – 0% relief
- Consumer Loan 1 0.5% – 0% relief
How Primelending, a Plainscapital Company's 207 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 202 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 42 |
| FL | 23 |
| CA | 14 |
| NC | 11 |
| OH | 9 |
| SC | 9 |
| TN | 8 |
| MD | 8 |
| VA | 7 |
| MO | 7 |
| WA | 5 |
| NY | 5 |
| PA | 5 |
| MI | 5 |
| KS | 4 |
| MA | 4 |
| AZ | 3 |
| OR | 3 |
| IL | 3 |
| MS | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 51 |
| Trouble during payment process | 35 |
| Loan servicing, payments, escrow account | 26 |
| Applying for a mortgage or refinancing an existing mortgage | 24 |
| Closing on a mortgage | 21 |
| Struggling to pay mortgage | 18 |
| Settlement process and costs | 11 |
| Credit decision / Underwriting | 9 |
| Loan modification,collection,foreclosure | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Incorrect information on your report | 2 |
| Managing the loan or lease | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 12 | 100% |
| 2014 | 24 | 100% |
| 2015 | 25 | 96% |
| 2016 | 27 | 100% |
| 2017 | 44 | 100% |
| 2018 | 33 | 100% |
| 2019 | 24 | 100% |
| 2020 | 15 | 93.3% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Primelending, a Plainscapital Company
Primelending, a Plainscapital Company's 207 logged complaints stay concentrated: only 39 states show a filing on record. 42.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2020-07-22.
Primelending, a Plainscapital Company answers 99% of complaints inside the CFPB's tracked window and closes 92.3% with a written explanation. 6.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Primelending, a Plainscapital Company.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Primelending, a Plainscapital Company have?
207, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Primelending, a Plainscapital Company respond to complaints on time?
99% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Primelending, a Plainscapital Company?
"Application, originator, mortgage broker", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.