Provident Funding Associates
502 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Provident Funding Associates complaint mix by product
- Mortgage 488 97.2% – 16% relief
- Credit reporting 5 1.0% – 0% relief
- Credit reporting, 5 1.0% – 0% relief
- Consumer Loan 1 0.2% – 0% relief
- Credit reporting 1 0.2% – 100% relief
- Debt collection 1 0.2% – 0% relief
- Payday loan, 1 0.2% – 0% relief
How Provident Funding Associates's 502 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 488 |
| Credit reporting or other personal consumer reports | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Consumer Loan | 1 |
| Credit reporting | 1 |
| Debt collection | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 108 |
| FL | 38 |
| TX | 33 |
| NJ | 26 |
| AZ | 24 |
| CO | 21 |
| WA | 20 |
| PA | 18 |
| GA | 18 |
| VA | 17 |
| UT | 17 |
| MA | 16 |
| MD | 15 |
| NC | 14 |
| IL | 13 |
| CT | 13 |
| MI | 11 |
| OR | 9 |
| MN | 6 |
| NV | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 148 |
| Trouble during payment process | 94 |
| Loan modification,collection,foreclosure | 90 |
| Application, originator, mortgage broker | 50 |
| Applying for a mortgage or refinancing an existing mortgage | 32 |
| Struggling to pay mortgage | 22 |
| Closing on a mortgage | 16 |
| Incorrect information on your report | 14 |
| Settlement process and costs | 13 |
| Credit decision / Underwriting | 10 |
| Other | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Improper use of your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Shopping for a line of credit | 1 |
| Incorrect information on credit report | 1 |
| Communication tactics | 1 |
| Problem when making payments | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 90 | 100% |
| 2013 | 89 | 100% |
| 2014 | 47 | 100% |
| 2015 | 37 | 100% |
| 2016 | 37 | 100% |
| 2017 | 34 | 100% |
| 2018 | 28 | 100% |
| 2019 | 31 | 100% |
| 2020 | 31 | 100% |
| 2021 | 16 | 100% |
| 2022 | 7 | 100% |
| 2023 | 6 | 100% |
| 2024 | 9 | 100% |
| 2025 | 23 | 100% |
| 2026 | 16 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Provident Funding Associates
Provident Funding Associates's 502 logged complaints reach a nationwide footprint - 41 states have at least one filing on record. Only 27.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-11.
Provident Funding Associates answers 100% of complaints inside the CFPB's tracked window and closes 84.1% with a written explanation. 15.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Provident Funding Associates.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Provident Funding Associates have?
502, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Provident Funding Associates respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Provident Funding Associates?
"Loan servicing, payments, escrow account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.