CFPB · Single-product concentration
Provident Funding Associates
502 CFPB complaints · 97.2% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Provident Funding Associates: 97.2% of 502 CFPB complaints sit in "Mortgage". Timely 100% · relief 15.9%. Allegations, not findings.
- Single-product concentration
- +1500% filings 2011 to 2026
CFPB relief outcome brief
CCDB company provident-funding-associates
15.9% relief · 100% timely · 502 filings · Mortgage
Same-product relief peers
Nearest relief peer: State Farm Bank, Fsb (16% relief)
Provident Funding Associates closes 15.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 502 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Provident Funding Associates complaint mix by product
- Mortgage 488 97.2% – 16% relief
- Credit reporting 5 1.0% – 0% relief
- Credit reporting, 5 1.0% – 0% relief
- Consumer Loan 1 0.2% – 0% relief
- Credit reporting 1 0.2% – 100% relief
- Debt collection 1 0.2% – 0% relief
- Payday loan, 1 0.2% – 0% relief
How Provident Funding Associates's 502 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 488 |
| Credit reporting or other personal consumer reports | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Consumer Loan | 1 |
| Credit reporting | 1 |
| Debt collection | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Provident Funding Associates
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 21.5% of this company's filings
Provident Funding Associates rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 16
- +1500% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 108 |
| FL | 38 |
| TX | 33 |
| NJ | 26 |
| AZ | 24 |
| CO | 21 |
| WA | 20 |
| PA | 18 |
| GA | 18 |
| VA | 17 |
| UT | 17 |
| MA | 16 |
| MD | 15 |
| NC | 14 |
| IL | 13 |
| CT | 13 |
| MI | 11 |
| OR | 9 |
| MN | 6 |
| NV | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 148 |
| Trouble during payment process | 94 |
| Loan modification,collection,foreclosure | 90 |
| Application, originator, mortgage broker | 50 |
| Applying for a mortgage or refinancing an existing mortgage | 32 |
| Struggling to pay mortgage | 22 |
| Closing on a mortgage | 16 |
| Incorrect information on your report | 14 |
| Settlement process and costs | 13 |
| Credit decision / Underwriting | 10 |
| Other | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Improper use of your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Shopping for a line of credit | 1 |
| Incorrect information on credit report | 1 |
| Communication tactics | 1 |
| Problem when making payments | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 90 | 100% |
| 2013 | 89 | 100% |
| 2014 | 47 | 100% |
| 2015 | 37 | 100% |
| 2016 | 37 | 100% |
| 2017 | 34 | 100% |
| 2018 | 28 | 100% |
| 2019 | 31 | 100% |
| 2020 | 31 | 100% |
| 2021 | 16 | 100% |
| 2022 | 7 | 100% |
| 2023 | 6 | 100% |
| 2024 | 9 | 100% |
| 2025 | 23 | 100% |
| 2026 | 16 | 100% |
Source: CFPB Consumer Complaint Database
Provident Funding Associates filings cluster in one product
Provident Funding Associates's 502 logged complaints reach a nationwide footprint - 41 states have at least one filing. Only 27.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-11.
Provident Funding Associates answers 100% of complaints inside the CFPB's tracked window and closes 84.1% with a written explanation. 15.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Provident Funding Associates.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Provident Funding Associates: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 502.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Provident Funding Associates (100% timely; 15.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration