Astoria Bank
290 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Astoria Bank complaint mix by product
- Mortgage 157 54.3% – 16% relief
- Bank account 117 40.5% – 29% relief
- Checking or 9 3.1% – 0% relief
- Consumer Loan 2 0.7% – 0% relief
- Money transfers 2 0.7% – 50% relief
- Debt collection 1 0.3% – 0% relief
- Credit card 1 0.3% – 0% relief
How Astoria Bank's 290 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 157 |
| Bank account or service | 117 |
| Checking or savings account | 9 |
| Consumer Loan | 2 |
| Money transfers | 2 |
| Debt collection | 1 |
| Credit card | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 171 |
| NJ | 20 |
| VA | 17 |
| CA | 13 |
| MD | 13 |
| FL | 12 |
| IL | 8 |
| GA | 5 |
| CT | 5 |
| MA | 5 |
| DC | 5 |
| PA | 4 |
| NC | 2 |
| PR | 1 |
| DE | 1 |
| SC | 1 |
| AZ | 1 |
| RI | 1 |
| CO | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 72 |
| Account opening, closing, or management | 68 |
| Loan servicing, payments, escrow account | 56 |
| Deposits and withdrawals | 25 |
| Problems caused by my funds being low | 13 |
| Struggling to pay mortgage | 7 |
| Making/receiving payments, sending money | 7 |
| Application, originator, mortgage broker | 7 |
| Settlement process and costs | 6 |
| Managing an account | 5 |
| Using a debit or ATM card | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Trouble during payment process | 3 |
| Other | 2 |
| Problem caused by your funds being low | 2 |
| Managing the loan or lease | 1 |
| Problems when you are unable to pay | 1 |
| Disclosure verification of debt | 1 |
| Incorrect/missing disclosures or info | 1 |
| Money was not available when promised | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 45 | 100% |
| 2013 | 48 | 100% |
| 2014 | 41 | 100% |
| 2015 | 55 | 100% |
| 2016 | 56 | 100% |
| 2017 | 45 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Astoria Bank
Astoria Bank's 290 logged complaints stay concentrated: only 22 states show a filing on record. Only 15.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2017-09-22.
Astoria Bank answers 100% of complaints inside the CFPB's tracked window and closes 77.9% with a written explanation. 20.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Astoria Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Astoria Bank have?
290, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Astoria Bank respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Astoria Bank?
"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.