CFPB · Mid-pack CFPB posture
Astoria Bank
290 CFPB complaints · 22 states · top issue Loan modification,collection,foreclosure.
Astoria Bank has 290 consumer complaints in the CFPB public database. Timely response is 100%; 20.7% closed with relief; top product Mortgage. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- 0% filings 2012 to 2017
CFPB relief outcome brief
CCDB company astoria-bank
20.7% relief · 100% timely · 290 filings · Mortgage
Same-product relief peers
Nearest relief peer: Midfirst Bank (20.7% relief)
Astoria Bank closes 20.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 290 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Astoria Bank complaint mix by product
- Mortgage 157 54.3% – 16% relief
- Bank account 117 40.5% – 29% relief
- Checking or 9 3.1% – 0% relief
- Consumer Loan 2 0.7% – 0% relief
- Money transfers 2 0.7% – 50% relief
- Debt collection 1 0.3% – 0% relief
- Credit card 1 0.3% – 0% relief
How Astoria Bank's 290 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 157 |
| Bank account or service | 117 |
| Checking or savings account | 9 |
| Consumer Loan | 2 |
| Money transfers | 2 |
| Debt collection | 1 |
| Credit card | 1 |
| Money transfer, virtual currency, or money service | 1 |
Concentrated filing states for Astoria Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 59% of this company's filings
Astoria Bank complaints by year
Annual filing volume from the CFPB public database
- 2017
- 45
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| NY | 171 |
| NJ | 20 |
| VA | 17 |
| CA | 13 |
| MD | 13 |
| FL | 12 |
| IL | 8 |
| GA | 5 |
| CT | 5 |
| MA | 5 |
| DC | 5 |
| PA | 4 |
| NC | 2 |
| PR | 1 |
| DE | 1 |
| SC | 1 |
| AZ | 1 |
| RI | 1 |
| CO | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 72 |
| Account opening, closing, or management | 68 |
| Loan servicing, payments, escrow account | 56 |
| Deposits and withdrawals | 25 |
| Problems caused by my funds being low | 13 |
| Struggling to pay mortgage | 7 |
| Making/receiving payments, sending money | 7 |
| Application, originator, mortgage broker | 7 |
| Settlement process and costs | 6 |
| Managing an account | 5 |
| Using a debit or ATM card | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Trouble during payment process | 3 |
| Other | 2 |
| Problem caused by your funds being low | 2 |
| Managing the loan or lease | 1 |
| Problems when you are unable to pay | 1 |
| Disclosure verification of debt | 1 |
| Incorrect/missing disclosures or info | 1 |
| Money was not available when promised | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 45 | 100% |
| 2013 | 48 | 100% |
| 2014 | 41 | 100% |
| 2015 | 55 | 100% |
| 2016 | 56 | 100% |
| 2017 | 45 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Astoria Bank
Astoria Bank's 290 logged complaints stay concentrated: only 22 states show a filing. Only 15.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2017-09-22.
Astoria Bank answers 100% of complaints inside the CFPB's tracked window and closes 77.9% with a written explanation. 20.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Astoria Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Astoria Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 290.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Astoria Bank (100% timely; 20.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture