Total complaints
20.9K
Filed since 2011
20.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
20.9K consumer complaints filed with the CFPB
This profile shows BARCLAYS BANK DELAWARE's complaint history from CFPB public records. 20,931 consumers have filed complaints since 2011. The company has a 100% timely response rate and has provided relief in 15.4% of cases.
Total complaints
20.9K
Filed since 2011
Timely response
100%
CFPB-tracked response window
Relief rate
15.4%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How BARCLAYS BANK DELAWARE's 20.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit card | 7.1K |
| Credit card or prepaid card | 5.5K |
| Credit reporting or other personal consumer reports | 3.3K |
| Debt collection | 2.2K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.2K |
| Checking or savings account | 330 |
| Bank account or service | 118 |
| Credit reporting | 72 |
| Money transfer, virtual currency, or money service | 58 |
| Payday loan, title loan, or personal loan | 52 |
| Mortgage | 47 |
| Consumer Loan | 18 |
| Payday loan, title loan, personal loan, or advance loan | 14 |
| Debt or credit management | 11 |
| Prepaid card | 3 |
| Money transfers | 3 |
| Student loan | 2 |
| Other financial service | 2 |
| Vehicle loan or lease | 2 |
| State | Complaints |
|---|---|
| CA | 2.8K |
| NY | 2.4K |
| FL | 2.4K |
| TX | 1.4K |
| NJ | 885 |
| PA | 865 |
| GA | 780 |
| NC | 736 |
| MA | 655 |
| IL | 652 |
| VA | 556 |
| AZ | 495 |
| MD | 482 |
| OH | 479 |
| SC | 359 |
| CO | 352 |
| MI | 341 |
| CT | 315 |
| WA | 305 |
| NV | 241 |
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 3.1K |
| Incorrect information on your report | 2.9K |
| Improper use of your report | 1.8K |
| Getting a credit card | 1.2K |
| Other features, terms, or problems | 1.2K |
| Fees or interest | 865 |
| Problem when making payments | 785 |
| Attempts to collect debt not owed | 759 |
| Problem with a company's investigation into an existing problem | 688 |
| Took or threatened to take negative or legal action | 575 |
| Problem with a credit reporting company's investigation into an existing problem | 538 |
| Billing disputes | 535 |
| Advertising and marketing, including promotional offers | 493 |
| Closing your account | 463 |
| Identity theft / Fraud / Embezzlement | 381 |
| Other | 322 |
| Trouble using your card | 316 |
| Written notification about debt | 249 |
| Closing/Cancelling account | 246 |
| APR or interest rate | 215 |
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 52 | 98.1% |
| 2012 | 476 | 99.8% |
| 2013 | 423 | 100% |
| 2014 | 586 | 99.8% |
| 2015 | 779 | 99.9% |
| 2016 | 1.1K | 100% |
| 2017 | 1.2K | 99.9% |
| 2018 | 1.1K | 100% |
| 2019 | 1.0K | 100% |
| 2020 | 1.2K | 100% |
| 2021 | 1.4K | 100% |
| 2022 | 1.9K | 100% |
| 2023 | 2.0K | 100% |
| 2024 | 2.6K | 100% |
| 2025 | 3.7K | 100% |
| 2026 | 1.5K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
BARCLAYS BANK DELAWARE has accumulated 20,931 consumer complaints in the CFPB public database, with filings active across 56 U.S. states. Of those submissions, 6,006 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-04-10, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, BARCLAYS BANK DELAWARE reports a 100% timely-response rate and has closed 82.6% of cases with a written explanation to the consumer. 15.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit card", and the single most common underlying issue is "Problem with a purchase shown on your statement".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating BARCLAYS BANK DELAWARE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
BARCLAYS BANK DELAWARE has received 20,931 consumer complaints filed with the Consumer Financial Protection Bureau.
BARCLAYS BANK DELAWARE has a 100% timely response rate to CFPB complaints.
The most common issue reported against BARCLAYS BANK DELAWARE is "Problem with a purchase shown on your statement" in the "Credit card" product category.
Read our methodology — how this data is sourced, computed, and verified.