CFPB · Narrative-heavy record
Ingo Money, Inc.
140 CFPB complaints · 66.4% with narratives · top issue Problem with customer service.
Ingo Money, Inc.: 66.4% of 140 filings include consumer narratives. Timely 93.6% · relief 0.7% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Narrative-heavy record
- +80% filings 2016 to 2026
CFPB relief outcome brief
CCDB company ingo-money-inc
0.7% relief · 93.6% timely · 140 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Skrill USA, Inc. (0.7% relief)
Ingo Money, Inc. closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Ingo Money, Inc.'s 140 filings include narrative text
66.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ingo Money, Inc. complaint mix by product
- Money transfer, 91 67.4% – 0% relief
- Checking or 17 12.6% – 0% relief
- Debt collection 9 6.7% – 0% relief
- Credit card 7 5.2% – 0% relief
- Bank account 6 4.4% – 17% relief
- Prepaid card 3 2.2% – 0% relief
- Payday loan, 2 1.5% – 0% relief
How Ingo Money, Inc.'s 140 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 91 |
| Checking or savings account | 17 |
| Debt collection | 9 |
| Credit card or prepaid card | 7 |
| Bank account or service | 6 |
| Prepaid card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Other financial service | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Ingo Money, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.3% of this company's filings
Ingo Money, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 9
- +80% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 20 |
| FL | 11 |
| GA | 8 |
| NY | 7 |
| MD | 6 |
| PA | 6 |
| MN | 6 |
| MO | 6 |
| OH | 5 |
| CO | 5 |
| OK | 4 |
| TX | 4 |
| AL | 4 |
| MI | 4 |
| KY | 4 |
| IL | 4 |
| CT | 4 |
| AZ | 3 |
| TN | 3 |
| WA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with customer service | 39 |
| Fraud or scam | 27 |
| Managing an account | 12 |
| Unexpected or other fees | 9 |
| Confusing or missing disclosures | 6 |
| Attempts to collect debt not owed | 5 |
| Trouble using the card | 4 |
| Other transaction problem | 4 |
| Confusing or misleading advertising or marketing | 3 |
| Opening an account | 3 |
| Written notification about debt | 3 |
| Deposits and withdrawals | 3 |
| Problem getting a card or closing an account | 2 |
| Unauthorized transactions or other transaction problem | 2 |
| Problem adding money | 2 |
| Problem caused by your funds being low | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Getting a credit card | 1 |
| Charged fees or interest you didn't expect | 1 |
| Getting the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 5 | 80% |
| 2017 | 9 | 77.8% |
| 2018 | 3 | 66.7% |
| 2019 | 2 | 50% |
| 2020 | 15 | 100% |
| 2021 | 20 | 100% |
| 2022 | 13 | 100% |
| 2023 | 20 | 100% |
| 2024 | 15 | 100% |
| 2025 | 29 | 89.7% |
| 2026 | 9 | 88.9% |
Source: CFPB Consumer Complaint Database
Ingo Money, Inc.'s narrative-rich complaint ledger
Ingo Money, Inc.'s 140 logged complaints stay concentrated: only 34 states show a filing. 66.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-06-24.
Ingo Money, Inc. answers 93.6% of complaints inside the CFPB's tracked window and closes 97.1% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Problem with customer service."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ingo Money, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ingo Money, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 140.
- Account Discovery Systems, LLC Δ 0 complaints · 0% relief 140complaints
- American Recovery Service Incorporated Δ 0 complaints · 2.9% relief 140complaints
- Business & Professional Collection Service Inc Δ 0 complaints · 0% relief 140complaints
- Eastpoint Recovery Group, Inc Δ 0 complaints · 7.9% relief 140complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ingo Money, Inc. (93.6% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record