Ingo Money, Inc.
140 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ingo Money, Inc. complaint mix by product
- Money transfer, 91 67.4% – 0% relief
- Checking or 17 12.6% – 0% relief
- Debt collection 9 6.7% – 0% relief
- Credit card 7 5.2% – 0% relief
- Bank account 6 4.4% – 17% relief
- Prepaid card 3 2.2% – 0% relief
- Payday loan, 2 1.5% – 0% relief
How Ingo Money, Inc.'s 140 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 91 |
| Checking or savings account | 17 |
| Debt collection | 9 |
| Credit card or prepaid card | 7 |
| Bank account or service | 6 |
| Prepaid card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Other financial service | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 20 |
| FL | 11 |
| GA | 8 |
| NY | 7 |
| MD | 6 |
| PA | 6 |
| MN | 6 |
| MO | 6 |
| OH | 5 |
| CO | 5 |
| OK | 4 |
| TX | 4 |
| AL | 4 |
| MI | 4 |
| KY | 4 |
| IL | 4 |
| CT | 4 |
| AZ | 3 |
| TN | 3 |
| WA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with customer service | 39 |
| Fraud or scam | 27 |
| Managing an account | 12 |
| Unexpected or other fees | 9 |
| Confusing or missing disclosures | 6 |
| Attempts to collect debt not owed | 5 |
| Trouble using the card | 4 |
| Other transaction problem | 4 |
| Confusing or misleading advertising or marketing | 3 |
| Opening an account | 3 |
| Written notification about debt | 3 |
| Deposits and withdrawals | 3 |
| Problem getting a card or closing an account | 2 |
| Unauthorized transactions or other transaction problem | 2 |
| Problem adding money | 2 |
| Problem caused by your funds being low | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Getting a credit card | 1 |
| Charged fees or interest you didn't expect | 1 |
| Getting the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 5 | 80% |
| 2017 | 9 | 77.8% |
| 2018 | 3 | 66.7% |
| 2019 | 2 | 50% |
| 2020 | 15 | 100% |
| 2021 | 20 | 100% |
| 2022 | 13 | 100% |
| 2023 | 20 | 100% |
| 2024 | 15 | 100% |
| 2025 | 29 | 89.7% |
| 2026 | 9 | 88.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Ingo Money, Inc.
Ingo Money, Inc.'s 140 logged complaints stay concentrated: only 34 states show a filing on record. 66.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2016 through 2026-06-24.
Ingo Money, Inc. answers 93.6% of complaints inside the CFPB's tracked window and closes 97.1% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Problem with customer service."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ingo Money, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Ingo Money, Inc. have?
140, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Ingo Money, Inc. respond to complaints on time?
93.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Ingo Money, Inc.?
"Problem with customer service", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.