The J. G. Wentworth Company
289 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The J. G. Wentworth Company complaint mix by product
- Mortgage 131 46.5% – 12% relief
- Debt or 106 37.6% – 1% relief
- Debt collection 15 5.3% – 0% relief
- Money transfer, 10 3.5% – 10% relief
- Credit reporting, 8 2.8% – 0% relief
- Payday loan, 8 2.8% – 0% relief
- Payday loan, 4 1.4% – 0% relief
How The J. G. Wentworth Company's 289 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 131 |
| Debt or credit management | 106 |
| Debt collection | 15 |
| Money transfer, virtual currency, or money service | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Payday loan, title loan, personal loan, or advance loan | 8 |
| Payday loan, title loan, or personal loan | 4 |
| Credit reporting or other personal consumer reports | 3 |
| Checking or savings account | 2 |
| Consumer Loan | 1 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 46 |
| VA | 31 |
| CA | 30 |
| TX | 22 |
| PA | 18 |
| NY | 16 |
| MD | 9 |
| NC | 8 |
| MA | 7 |
| MN | 7 |
| MO | 7 |
| LA | 5 |
| NJ | 5 |
| MI | 5 |
| IN | 5 |
| IL | 4 |
| AL | 4 |
| DC | 4 |
| WI | 4 |
| GA | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 35 |
| Didn't provide services promised | 34 |
| Loan servicing, payments, escrow account | 26 |
| Closing on a mortgage | 19 |
| Problem with customer service | 18 |
| Charged upfront or unexpected fees | 18 |
| Applying for a mortgage or refinancing an existing mortgage | 18 |
| Unauthorized withdrawals or charges | 16 |
| Confusing or missing disclosures | 15 |
| Confusing or misleading advertising or marketing | 14 |
| Loan modification,collection,foreclosure | 12 |
| Application, originator, mortgage broker | 8 |
| Fraud or scam | 6 |
| Struggling to pay mortgage | 6 |
| False statements or representation | 5 |
| Settlement process and costs | 5 |
| Communication tactics | 4 |
| Incorrect information on your report | 4 |
| Written notification about debt | 3 |
| Other service problem | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 9 | 88.9% |
| 2014 | 6 | 100% |
| 2015 | 15 | 100% |
| 2016 | 22 | 86.4% |
| 2017 | 16 | 100% |
| 2018 | 47 | 95.7% |
| 2019 | 25 | 92% |
| 2020 | 3 | 100% |
| 2022 | 3 | 100% |
| 2023 | 12 | 100% |
| 2024 | 16 | 100% |
| 2025 | 71 | 100% |
| 2026 | 44 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About The J. G. Wentworth Company
The J. G. Wentworth Company's 289 logged complaints reach a nationwide footprint - 41 states have at least one filing on record. 49.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-25.
The J. G. Wentworth Company answers 97.2% of complaints inside the CFPB's tracked window and closes 93.4% with a written explanation. 5.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The J. G. Wentworth Company.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does The J. G. Wentworth Company have?
289, per the CFPB's public complaint count for this company (see the full breakdown above).
Does The J. G. Wentworth Company respond to complaints on time?
97.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about The J. G. Wentworth Company?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.