CFPB · Narrative-heavy record
The J. G. Wentworth Company
289 CFPB complaints · 49.5% with narratives · top issue Trouble during payment process.
The J. G. Wentworth Company: 49.5% of 289 filings include consumer narratives. Timely 97.2% · relief 5.9% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- +388.9% filings 2013 to 2026
CFPB relief outcome brief
CCDB company the-j-g-wentworth-company
5.9% relief · 97.2% timely · 289 filings · Mortgage
Same-product relief peers
Nearest relief peer: Eagle Home Mortgage, LLC (5.9% relief)
The J. G. Wentworth Company closes 5.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of The J. G. Wentworth Company's 289 filings include narrative text
49.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The J. G. Wentworth Company complaint mix by product
- Mortgage 131 46.5% – 12% relief
- Debt or 106 37.6% – 1% relief
- Debt collection 15 5.3% – 0% relief
- Money transfer, 10 3.5% – 10% relief
- Credit reporting, 8 2.8% – 0% relief
- Payday loan, 8 2.8% – 0% relief
- Payday loan, 4 1.4% – 0% relief
How The J. G. Wentworth Company's 289 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 131 |
| Debt or credit management | 106 |
| Debt collection | 15 |
| Money transfer, virtual currency, or money service | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Payday loan, title loan, personal loan, or advance loan | 8 |
| Payday loan, title loan, or personal loan | 4 |
| Credit reporting or other personal consumer reports | 3 |
| Checking or savings account | 2 |
| Consumer Loan | 1 |
| Other financial service | 1 |
Nationwide filing states for The J. G. Wentworth Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 15.9% of this company's filings
The J. G. Wentworth Company rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 44
- +388.9% vs 2013
Top States
| State | Complaints |
|---|---|
| FL | 46 |
| VA | 31 |
| CA | 30 |
| TX | 22 |
| PA | 18 |
| NY | 16 |
| MD | 9 |
| NC | 8 |
| MA | 7 |
| MN | 7 |
| MO | 7 |
| LA | 5 |
| NJ | 5 |
| MI | 5 |
| IN | 5 |
| IL | 4 |
| AL | 4 |
| DC | 4 |
| WI | 4 |
| GA | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 35 |
| Didn't provide services promised | 34 |
| Loan servicing, payments, escrow account | 26 |
| Closing on a mortgage | 19 |
| Problem with customer service | 18 |
| Charged upfront or unexpected fees | 18 |
| Applying for a mortgage or refinancing an existing mortgage | 18 |
| Unauthorized withdrawals or charges | 16 |
| Confusing or missing disclosures | 15 |
| Confusing or misleading advertising or marketing | 14 |
| Loan modification,collection,foreclosure | 12 |
| Application, originator, mortgage broker | 8 |
| Fraud or scam | 6 |
| Struggling to pay mortgage | 6 |
| False statements or representation | 5 |
| Settlement process and costs | 5 |
| Communication tactics | 4 |
| Incorrect information on your report | 4 |
| Written notification about debt | 3 |
| Other service problem | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 9 | 88.9% |
| 2014 | 6 | 100% |
| 2015 | 15 | 100% |
| 2016 | 22 | 86.4% |
| 2017 | 16 | 100% |
| 2018 | 47 | 95.7% |
| 2019 | 25 | 92% |
| 2020 | 3 | 100% |
| 2022 | 3 | 100% |
| 2023 | 12 | 100% |
| 2024 | 16 | 100% |
| 2025 | 71 | 100% |
| 2026 | 44 | 100% |
Source: CFPB Consumer Complaint Database
The J. G. Wentworth Company's narrative-rich complaint ledger
The J. G. Wentworth Company's 289 logged complaints reach a nationwide footprint - 41 states have at least one filing. 49.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-25.
The J. G. Wentworth Company answers 97.2% of complaints inside the CFPB's tracked window and closes 93.4% with a written explanation. 5.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The J. G. Wentworth Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for The J. G. Wentworth Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 289.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for The J. G. Wentworth Company (97.2% timely; 5.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record