CFPB · Heavy filing volume
Self Financial Inc.
11.9K CFPB complaints (heavy-volume third) · 56 states · top issue Incorrect information on your report.
Self Financial Inc. is in the heavy-volume third with 11.9K CFPB complaints (ranks #60 of 342). Timely 98.5% · relief 0.9% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Volume rank #60 of 342
- Heavy filing volume
- +2263.9% filings 2020 to 2026
CFPB relief outcome brief
CCDB company self-financial-inc
0.9% relief · 98.5% timely · 11.9K filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Veros Credit, LLC (0.9% relief)
Self Financial Inc. closes 0.9% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 11.9K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Self Financial Inc. complaint mix by product
- Credit reporting 6K 52.6% – 0% relief
- Debt collection 3K 22.4% – 0% relief
- Credit reporting, 1K 12.2% – 4% relief
- Credit card 799 6.9% – 1% relief
- Credit card 291 2.5% – 5% relief
- Payday loan, 249 2.1% – 0% relief
- Payday loan, 158 1.4% – 4% relief
Heavy-volume mix: how Self Financial Inc.'s 11.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 6.1K |
| Debt collection | 2.6K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.4K |
| Credit card | 799 |
| Credit card or prepaid card | 291 |
| Payday loan, title loan, personal loan, or advance loan | 249 |
| Payday loan, title loan, or personal loan | 158 |
| Checking or savings account | 135 |
| Debt or credit management | 95 |
| Money transfer, virtual currency, or money service | 18 |
| Prepaid card | 17 |
| Student loan | 3 |
Nationwide filing states for Self Financial Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 11.9% of this company's filings
Self Financial Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.9K
- +2263.9% vs 2020
Top States
| State | Complaints |
|---|---|
| TX | 1.4K |
| FL | 1.3K |
| GA | 1.2K |
| CA | 813 |
| IL | 697 |
| NY | 590 |
| NC | 567 |
| PA | 552 |
| SC | 495 |
| AL | 349 |
| OH | 324 |
| MI | 300 |
| NJ | 293 |
| MD | 281 |
| VA | 239 |
| LA | 233 |
| TN | 222 |
| MS | 210 |
| MA | 195 |
| AZ | 181 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 4.4K |
| Improper use of your report | 1.8K |
| Problem with a company's investigation into an existing problem | 1.3K |
| Attempts to collect debt not owed | 1.2K |
| Took or threatened to take negative or legal action | 837 |
| Problem with a credit reporting company's investigation into an existing problem | 367 |
| False statements or representation | 310 |
| Written notification about debt | 252 |
| Closing your account | 167 |
| Problem with a purchase shown on your statement | 160 |
| Problem when making payments | 146 |
| Getting a credit card | 139 |
| Other features, terms, or problems | 98 |
| Credit monitoring or identity theft protection services | 77 |
| Fees or interest | 57 |
| Problem with the payoff process at the end of the loan | 57 |
| Fraud or scam | 51 |
| Managing an account | 41 |
| Problem with customer service | 40 |
| Closing an account | 39 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 122 | 100% |
| 2021 | 428 | 99.8% |
| 2022 | 730 | 82.6% |
| 2023 | 1.3K | 99.2% |
| 2024 | 2.3K | 100% |
| 2025 | 4.1K | 99.8% |
| 2026 | 2.9K | 99% |
Source: CFPB Consumer Complaint Database
Self Financial Inc. in the heavy-volume third
Self Financial Inc.'s 11,925 logged complaints reach a nationwide footprint - 56 states have at least one filing. Only 31.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2020 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#60 of 342).
Self Financial Inc. answers 98.5% of complaints inside the CFPB's tracked window and closes 94.3% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Self Financial Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Self Financial Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Self Financial Inc. (#60 of 342; 98.5% timely; 0.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume