Total complaints
8.9K
Filed since 2020
8.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
8.9K consumer complaints filed with the CFPB
This profile shows Self Financial Inc.'s complaint history from CFPB public records. 8,942 consumers have filed complaints since 2020. The company has a 98.6% timely response rate and has provided relief in 1% of cases.
Total complaints
8.9K
Filed since 2020
Timely response
98.6%
CFPB-tracked response window
Relief rate
1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Self Financial Inc.'s 8.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 4.6K |
| Debt collection | 1.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.1K |
| Credit card | 573 |
| Credit card or prepaid card | 237 |
| Payday loan, title loan, personal loan, or advance loan | 188 |
| Payday loan, title loan, or personal loan | 134 |
| Checking or savings account | 105 |
| Debt or credit management | 66 |
| Money transfer, virtual currency, or money service | 14 |
| Prepaid card | 10 |
| Student loan | 2 |
| State | Complaints |
|---|---|
| TX | 1.1K |
| FL | 981 |
| GA | 956 |
| CA | 590 |
| IL | 548 |
| NY | 433 |
| NC | 430 |
| PA | 424 |
| SC | 320 |
| AL | 287 |
| OH | 242 |
| NJ | 219 |
| MI | 215 |
| MD | 204 |
| LA | 179 |
| TN | 173 |
| VA | 165 |
| MS | 164 |
| MA | 163 |
| AZ | 122 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 3.3K |
| Improper use of your report | 1.4K |
| Problem with a company's investigation into an existing problem | 886 |
| Attempts to collect debt not owed | 852 |
| Took or threatened to take negative or legal action | 550 |
| Problem with a credit reporting company's investigation into an existing problem | 299 |
| False statements or representation | 221 |
| Written notification about debt | 185 |
| Closing your account | 121 |
| Problem when making payments | 116 |
| Problem with a purchase shown on your statement | 110 |
| Getting a credit card | 105 |
| Other features, terms, or problems | 69 |
| Credit monitoring or identity theft protection services | 65 |
| Fees or interest | 44 |
| Problem with the payoff process at the end of the loan | 42 |
| Fraud or scam | 40 |
| Managing an account | 31 |
| Problem with customer service | 31 |
| Charged fees or interest you didn't expect | 28 |
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 108 | 100% |
| 2021 | 364 | 100% |
| 2022 | 581 | 83% |
| 2023 | 1.0K | 99.3% |
| 2024 | 2.0K | 100% |
| 2025 | 3.5K | 99.8% |
| 2026 | 1.4K | 98.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Self Financial Inc. has accumulated 8,942 consumer complaints in the CFPB public database, with filings active across 56 U.S. states. Of those submissions, 2,100 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2026-04-04, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Self Financial Inc. reports a 98.6% timely-response rate and has closed 97.3% of cases with a written explanation to the consumer. 1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Self Financial Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Self Financial Inc. has received 8,942 consumer complaints filed with the Consumer Financial Protection Bureau.
Self Financial Inc. has a 98.6% timely response rate to CFPB complaints.
The most common issue reported against Self Financial Inc. is "Incorrect information on your report" in the "Credit reporting or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.