CFPB · Heavy filing volume
Self Financial Inc.
11.9K CFPB complaints (heavy-volume third) · 56 states · top issue Incorrect information on your report.
Self Financial Inc. is in the heavy-volume third with 11.9K CFPB complaints (ranks #60 of 342). Timely 98.5% · relief 0.9% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Heavy filing volume
- +2263.9% filings 2020 to 2026
CFPB relief outcome brief
CCDB company self-financial-inc
0.9% relief · 98.5% timely · 11.9K filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Veros Credit, LLC (0.9% relief)
Self Financial Inc. closes 0.9% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Self Financial Inc. scores strongest on timely response (97/100 percentile-benchmarked) and weakest on relief provided (4/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
4 / 100 percentile-benchmarked
0.9% of complaints closed with relief to the consumer
Timely response
97 / 100 percentile-benchmarked
98.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
90 / 100 percentile-benchmarked
94.3% of complaints closed with an explanation to the consumer
How 11.9K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Self Financial Inc. complaint mix by product
- Credit reporting 6K 52.6% – 0% relief
- Debt collection 3K 22.4% – 0% relief
- Credit reporting, 1K 12.2% – 4% relief
- Credit card 799 6.9% – 1% relief
- Credit card 291 2.5% – 5% relief
- Payday loan, 249 2.1% – 0% relief
- Payday loan, 158 1.4% – 4% relief
Heavy-volume mix: how Self Financial Inc.'s 11.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 6.1K |
| Debt collection | 2.6K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.4K |
| Credit card | 799 |
| Credit card or prepaid card | 291 |
| Payday loan, title loan, personal loan, or advance loan | 249 |
| Payday loan, title loan, or personal loan | 158 |
| Checking or savings account | 135 |
| Debt or credit management | 95 |
| Money transfer, virtual currency, or money service | 18 |
| Prepaid card | 17 |
| Student loan | 3 |
Nationwide filing states for Self Financial Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 11.9% of this company's filings
Self Financial Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.9K
- +2263.9% vs 2020
Volume vs. relief
Where Self Financial Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Self Financial Inc. files more complaint volume than 83% of them, and closes complaints with relief more often than 39% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 11,925 · Closed with relief: 0.9%
Top States
| State | Complaints |
|---|---|
| TX | 1.4K |
| FL | 1.3K |
| GA | 1.2K |
| CA | 813 |
| IL | 697 |
| NY | 590 |
| NC | 567 |
| PA | 552 |
| SC | 495 |
| AL | 349 |
| OH | 324 |
| MI | 300 |
| NJ | 293 |
| MD | 281 |
| VA | 239 |
| LA | 233 |
| TN | 222 |
| MS | 210 |
| MA | 195 |
| AZ | 181 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 4.4K |
| Improper use of your report | 1.8K |
| Problem with a company's investigation into an existing problem | 1.3K |
| Attempts to collect debt not owed | 1.2K |
| Took or threatened to take negative or legal action | 837 |
| Problem with a credit reporting company's investigation into an existing problem | 367 |
| False statements or representation | 310 |
| Written notification about debt | 252 |
| Closing your account | 167 |
| Problem with a purchase shown on your statement | 160 |
| Problem when making payments | 146 |
| Getting a credit card | 139 |
| Other features, terms, or problems | 98 |
| Credit monitoring or identity theft protection services | 77 |
| Fees or interest | 57 |
| Problem with the payoff process at the end of the loan | 57 |
| Fraud or scam | 51 |
| Managing an account | 41 |
| Problem with customer service | 40 |
| Closing an account | 39 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 122 | 100% |
| 2021 | 428 | 99.8% |
| 2022 | 730 | 82.6% |
| 2023 | 1.3K | 99.2% |
| 2024 | 2.3K | 100% |
| 2025 | 4.1K | 99.8% |
| 2026 | 2.9K | 99% |
Source: CFPB Consumer Complaint Database
Self Financial Inc. in the heavy-volume third
Self Financial Inc.'s 11,925 logged complaints reach a nationwide footprint - 56 states have at least one filing. Only 31.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2020 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#60 of 342).
Self Financial Inc. answers 98.5% of complaints inside the CFPB's tracked window and closes 94.3% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Self Financial Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Self Financial Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Self Financial Inc. (#60 of 342; 98.5% timely; 0.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume