Self Financial Inc.
11.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Self Financial Inc. complaint mix by product
- Credit reporting 6K 52.6% – 0% relief
- Debt collection 3K 22.4% – 0% relief
- Credit reporting, 1K 12.2% – 4% relief
- Credit card 799 6.9% – 1% relief
- Credit card 291 2.5% – 5% relief
- Payday loan, 249 2.1% – 0% relief
- Payday loan, 158 1.4% – 4% relief
How Self Financial Inc.'s 11.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 6.1K |
| Debt collection | 2.6K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.4K |
| Credit card | 799 |
| Credit card or prepaid card | 291 |
| Payday loan, title loan, personal loan, or advance loan | 249 |
| Payday loan, title loan, or personal loan | 158 |
| Checking or savings account | 135 |
| Debt or credit management | 95 |
| Money transfer, virtual currency, or money service | 18 |
| Prepaid card | 17 |
| Student loan | 3 |
Top States
| State | Complaints |
|---|---|
| TX | 1.4K |
| FL | 1.3K |
| GA | 1.2K |
| CA | 813 |
| IL | 697 |
| NY | 590 |
| NC | 567 |
| PA | 552 |
| SC | 495 |
| AL | 349 |
| OH | 324 |
| MI | 300 |
| NJ | 293 |
| MD | 281 |
| VA | 239 |
| LA | 233 |
| TN | 222 |
| MS | 210 |
| MA | 195 |
| AZ | 181 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 4.4K |
| Improper use of your report | 1.8K |
| Problem with a company's investigation into an existing problem | 1.3K |
| Attempts to collect debt not owed | 1.2K |
| Took or threatened to take negative or legal action | 837 |
| Problem with a credit reporting company's investigation into an existing problem | 367 |
| False statements or representation | 310 |
| Written notification about debt | 252 |
| Closing your account | 167 |
| Problem with a purchase shown on your statement | 160 |
| Problem when making payments | 146 |
| Getting a credit card | 139 |
| Other features, terms, or problems | 98 |
| Credit monitoring or identity theft protection services | 77 |
| Fees or interest | 57 |
| Problem with the payoff process at the end of the loan | 57 |
| Fraud or scam | 51 |
| Managing an account | 41 |
| Problem with customer service | 40 |
| Closing an account | 39 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 122 | 100% |
| 2021 | 428 | 99.8% |
| 2022 | 730 | 82.6% |
| 2023 | 1.3K | 99.2% |
| 2024 | 2.3K | 100% |
| 2025 | 4.1K | 99.8% |
| 2026 | 2.9K | 99% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Self Financial Inc.
Self Financial Inc.'s 11,925 logged complaints reach a nationwide footprint - 56 states have at least one filing on record. Only 31.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2020 through 2026-06-26.
Self Financial Inc. answers 98.5% of complaints inside the CFPB's tracked window and closes 94.3% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Self Financial Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Self Financial Inc. have?
11,925, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Self Financial Inc. respond to complaints on time?
98.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Self Financial Inc.?
"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.