2026 data Public-data reference. official source

Self Financial Inc.

8.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

8.9K consumer complaints filed with the CFPB

This profile shows Self Financial Inc.'s complaint history from CFPB public records. 8,942 consumers have filed complaints since 2020. The company has a 98.6% timely response rate and has provided relief in 1% of cases.

8.9K
Total Complaints
98.6%
Timely Response
0%
Disputed
1%
Relief Provided
56
States Active
2020
Since

Total complaints

8.9K

Filed since 2020

Timely response

98.6%

CFPB-tracked response window

Relief rate

1%

Closed with monetary or non-monetary relief

Timely response rate 98.6%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.0%
Industry median

Share closed with monetary or non-monetary relief.

Self Financial Inc. complaint mix by product

Total complaints: 8.9K

Self Financial Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 8.9K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting: 4,627 complaints (52.9%), resolution 0.1% Credit reporting 52.9% Debt collection: 1,846 complaints (21.1%), resolution 0.3% Debt collection 21.1% Credit reporting,: 1,140 complaints (13.0%), resolution 4.7% Credit reporting, 13.0% Credit card: 573 complaints (6.6%), resolution 0.9% Credit card 6.6% Credit card: 237 complaints (2.7%), resolution 5.1% Payday loan,: 188 complaints (2.1%), resolution 0.5% Payday loan,: 134 complaints (1.5%), resolution 3.7%
  • Credit reporting 5K 52.9% 0% relief
  • Debt collection 2K 21.1% 0% relief
  • Credit reporting, 1K 13.0% 5% relief
  • Credit card 573 6.6% 1% relief
  • Credit card 237 2.7% 5% relief
  • Payday loan, 188 2.1% 1% relief
  • Payday loan, 134 1.5% 4% relief

How Self Financial Inc.'s 8.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit reporting or other personal consumer reports 4.6K
Debt collection 1.8K
Credit reporting, credit repair services, or other personal consumer reports 1.1K
Credit card 573
Credit card or prepaid card 237
Payday loan, title loan, personal loan, or advance loan 188
Payday loan, title loan, or personal loan 134
Checking or savings account 105
Debt or credit management 66
Money transfer, virtual currency, or money service 14
Prepaid card 10
Student loan 2

Top States

State Complaints
TX 1.1K
FL 981
GA 956
CA 590
IL 548
NY 433
NC 430
PA 424
SC 320
AL 287
OH 242
NJ 219
MI 215
MD 204
LA 179
TN 173
VA 165
MS 164
MA 163
AZ 122

Top Issues

Issue Complaints
Incorrect information on your report 3.3K
Improper use of your report 1.4K
Problem with a company's investigation into an existing problem 886
Attempts to collect debt not owed 852
Took or threatened to take negative or legal action 550
Problem with a credit reporting company's investigation into an existing problem 299
False statements or representation 221
Written notification about debt 185
Closing your account 121
Problem when making payments 116
Problem with a purchase shown on your statement 110
Getting a credit card 105
Other features, terms, or problems 69
Credit monitoring or identity theft protection services 65
Fees or interest 44
Problem with the payoff process at the end of the loan 42
Fraud or scam 40
Managing an account 31
Problem with customer service 31
Charged fees or interest you didn't expect 28

Yearly Trend

Year Complaints Timely
2020 108 100%
2021 364 100%
2022 581 83%
2023 1.0K 99.3%
2024 2.0K 100%
2025 3.5K 99.8%
2026 1.4K 98.9%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Self Financial Inc.

Self Financial Inc. has accumulated 8,942 consumer complaints in the CFPB public database, with filings active across 56 U.S. states. Of those submissions, 2,100 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2026-04-04, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Self Financial Inc. reports a 98.6% timely-response rate and has closed 97.3% of cases with a written explanation to the consumer. 1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Self Financial Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Self Financial Inc. have?

Self Financial Inc. has received 8,942 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Self Financial Inc. respond to complaints on time?

Self Financial Inc. has a 98.6% timely response rate to CFPB complaints.

What is the most common complaint about Self Financial Inc.?

The most common issue reported against Self Financial Inc. is "Incorrect information on your report" in the "Credit reporting or other personal consumer reports" product category.

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