Total complaints
182
Filed since 2019
182 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
182 consumer complaints filed with the CFPB
This profile shows Consumer Financial Services Solutions, Inc.'s complaint history from CFPB public records. 182 consumers have filed complaints since 2019. The company has a 75.3% timely response rate and has provided relief in 1.1% of cases.
Total complaints
182
Filed since 2019
Timely response
75.3%
CFPB-tracked response window
Relief rate
1.1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Consumer Financial Services Solutions, Inc.'s 182 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt or credit management | 130 |
| Debt collection | 23 |
| Credit reporting, credit repair services, or other personal consumer reports | 20 |
| Money transfer, virtual currency, or money service | 4 |
| Checking or savings account | 3 |
| Credit reporting or other personal consumer reports | 2 |
| State | Complaints |
|---|---|
| TX | 25 |
| FL | 21 |
| CA | 16 |
| NY | 16 |
| PA | 11 |
| MA | 10 |
| WI | 9 |
| MI | 9 |
| IN | 7 |
| AZ | 6 |
| MO | 5 |
| TN | 5 |
| MD | 5 |
| NC | 5 |
| NV | 4 |
| VA | 4 |
| LA | 3 |
| OK | 3 |
| KY | 2 |
| MS | 2 |
| Issue | Complaints |
|---|---|
| Didn't provide services promised | 54 |
| Charged upfront or unexpected fees | 35 |
| Confusing or missing disclosures | 16 |
| Confusing or misleading advertising or marketing | 16 |
| Unauthorized withdrawals or charges | 11 |
| Problem with customer service | 10 |
| False statements or representation | 7 |
| Fraud or scam | 7 |
| Took or threatened to take negative or legal action | 6 |
| Attempts to collect debt not owed | 5 |
| Written notification about debt | 4 |
| Problem with a lender or other company charging your account | 3 |
| Unexpected or other fees | 3 |
| Incorrect information on your report | 2 |
| Excessive fees | 2 |
| Communication tactics | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 6 | 100% |
| 2022 | 9 | 100% |
| 2023 | 18 | 100% |
| 2024 | 22 | 100% |
| 2025 | 80 | 73.8% |
| 2026 | 43 | 44.2% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Consumer Financial Services Solutions, Inc. has accumulated 182 consumer complaints in the CFPB public database, with filings active across 31 U.S. states. Of those submissions, 55 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2026-03-22, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Consumer Financial Services Solutions, Inc. reports a 75.3% timely-response rate and has closed 95.1% of cases with a written explanation to the consumer. 1.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt or credit management", and the single most common underlying issue is "Didn't provide services promised".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Consumer Financial Services Solutions, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Consumer Financial Services Solutions, Inc. has received 182 consumer complaints filed with the Consumer Financial Protection Bureau.
Consumer Financial Services Solutions, Inc. has a 75.3% timely response rate to CFPB complaints.
The most common issue reported against Consumer Financial Services Solutions, Inc. is "Didn't provide services promised" in the "Debt or credit management" product category.
Read our methodology — how this data is sourced, computed, and verified.