CFPB · Lighter filing volume
Freedom Financial Network
1.1K CFPB complaints (light-volume third) · 46 states · top issue Incorrect information on your report.
Freedom Financial Network is in the light-volume third with 1.1K CFPB complaints (ranks #322 of 342). Timely 96.5% · relief 7.4% · top product Credit reporting, credit repair services, or other personal consumer reports. Allegations, not findings.
- Lighter filing volume
- +37.1% filings 2019 to 2026
CFPB relief outcome brief
CCDB company freedom-financial-network
7.4% relief · 96.5% timely · 1.1K filings · Credit reporting, credit repair services, or other personal consumer reports
Same-product relief peers
Nearest relief peer: Uber Technologies Inc. (7.4% relief)
Freedom Financial Network closes 7.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Freedom Financial Network scores strongest on timely response (94/100 percentile-benchmarked) and weakest on relief provided (35/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
35 / 100 percentile-benchmarked
7.4% of complaints closed with relief to the consumer
Timely response
94 / 100 percentile-benchmarked
96.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
82 / 100 percentile-benchmarked
90.1% of complaints closed with an explanation to the consumer
Most of Freedom Financial Network's 1.1K filings include narrative text
48.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Freedom Financial Network complaint mix by product
- Credit reporting, 231 21.9% – 6% relief
- Debt collection 226 21.4% – 5% relief
- Debt or 212 20.1% – 19% relief
- Credit reporting 200 19.0% – 0% relief
- Money transfer, 71 6.7% – 11% relief
- Payday loan, 65 6.2% – 2% relief
- Payday loan, 49 4.6% – 4% relief
Lighter-volume mix: how Freedom Financial Network's 1.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 231 |
| Debt collection | 226 |
| Debt or credit management | 212 |
| Credit reporting or other personal consumer reports | 200 |
| Money transfer, virtual currency, or money service | 71 |
| Payday loan, title loan, personal loan, or advance loan | 65 |
| Payday loan, title loan, or personal loan | 49 |
| Mortgage | 15 |
| Credit card or prepaid card | 10 |
| Checking or savings account | 2 |
| Student loan | 1 |
| Credit card | 1 |
Nationwide filing states for Freedom Financial Network
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 16.2% of this company's filings
Freedom Financial Network rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 133
- +37.1% vs 2019
Volume vs. relief
Where Freedom Financial Network sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Freedom Financial Network files more complaint volume than 6% of them, and closes complaints with relief more often than 61% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,083 · Closed with relief: 7.4%
Top States
| State | Complaints |
|---|---|
| CA | 175 |
| FL | 117 |
| NY | 100 |
| TX | 93 |
| PA | 43 |
| NC | 41 |
| MD | 40 |
| GA | 39 |
| AZ | 29 |
| MA | 26 |
| NJ | 26 |
| VA | 25 |
| AL | 23 |
| MI | 22 |
| OH | 22 |
| MO | 21 |
| LA | 19 |
| IN | 19 |
| TN | 19 |
| IL | 16 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 159 |
| Confusing or misleading advertising or marketing | 104 |
| Didn't provide services promised | 82 |
| Improper use of your report | 70 |
| Fraud or scam | 65 |
| False statements or representation | 59 |
| Attempts to collect debt not owed | 58 |
| Took or threatened to take negative or legal action | 54 |
| Problem with a company's investigation into an existing problem | 47 |
| Problem with customer service | 45 |
| Unexpected or other fees | 37 |
| Charged upfront or unexpected fees | 36 |
| Confusing or missing disclosures | 35 |
| Excessive fees | 29 |
| Written notification about debt | 29 |
| Getting the loan | 21 |
| Communication tactics | 21 |
| Problem when making payments | 19 |
| Unauthorized withdrawals or charges | 16 |
| Charged fees or interest you didn't expect | 15 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 97 | 91.8% |
| 2020 | 105 | 81.9% |
| 2021 | 91 | 95.6% |
| 2022 | 120 | 98.3% |
| 2023 | 106 | 98.1% |
| 2024 | 177 | 98.9% |
| 2025 | 254 | 99.6% |
| 2026 | 133 | 100% |
Source: CFPB Consumer Complaint Database
Freedom Financial Network in the light-volume third
Freedom Financial Network's 1,083 logged complaints reach a nationwide footprint - 46 states have at least one filing. 48.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-25. Volume lands in the lightest third of the indexed company corpus (#322 of 342).
Freedom Financial Network answers 96.5% of complaints inside the CFPB's tracked window and closes 90.1% with a written explanation. 7.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting, credit repair services, or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Freedom Financial Network.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Freedom Financial Network: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Freedom Financial Network (#322 of 342; 96.5% timely; 7.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume