2026 data Public-data reference. official source

FREEDOM FINANCIAL NETWORK

810 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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810 consumer complaints filed with the CFPB

This profile shows FREEDOM FINANCIAL NETWORK's complaint history from CFPB public records. 810 consumers have filed complaints since 2019. The company has a 96.8% timely response rate and has provided relief in 6.7% of cases.

810
Total Complaints
96.8%
Timely Response
0%
Disputed
6.7%
Relief Provided
45
States Active
2019
Since

Total complaints

810

Filed since 2019

Timely response

96.8%

CFPB-tracked response window

Relief rate

6.7%

Closed with monetary or non-monetary relief

Timely response rate 96.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 6.7%
Industry median

Share closed with monetary or non-monetary relief.

FREEDOM FINANCIAL NETWORK complaint mix by product

Total complaints: 810

FREEDOM FINANCIAL NETWORK complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 810 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 179 complaints (22.7%), resolution 4.5% Debt collection 22.7% Credit reporting,: 167 complaints (21.2%), resolution 3.6% Credit reporting, 21.2% Credit reporting: 149 complaints (18.9%), resolution 0.0% Credit reporting 18.9% Debt or: 145 complaints (18.4%), resolution 18.6% Debt or 18.4% Money transfer,: 58 complaints (7.4%), resolution 13.8% Money transfer, 7.4% Payday loan,: 49 complaints (6.2%), resolution 2.0% Payday loan, 6.2% Payday loan,: 41 complaints (5.2%), resolution 4.9%
  • Debt collection 179 22.7% – 5% relief
  • Credit reporting, 167 21.2% – 4% relief
  • Credit reporting 149 18.9% – 0% relief
  • Debt or 145 18.4% – 19% relief
  • Money transfer, 58 7.4% – 14% relief
  • Payday loan, 49 6.2% – 2% relief
  • Payday loan, 41 5.2% – 5% relief

How FREEDOM FINANCIAL NETWORK's 810 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 179
Credit reporting, credit repair services, or other personal consumer reports 167
Credit reporting or other personal consumer reports 149
Debt or credit management 145
Money transfer, virtual currency, or money service 58
Payday loan, title loan, personal loan, or advance loan 49
Payday loan, title loan, or personal loan 41
Mortgage 11
Credit card or prepaid card 10
Credit card 1

Top States

State Complaints
CA 128
FL 93
TX 72
NY 69
PA 36
NC 34
MD 33
GA 32
AZ 21
MA 20
VA 19
AL 19
NJ 18
OH 17
IN 16
MO 16
TN 14
LA 13
MI 12
OK 11

Top Issues

Issue Complaints
Incorrect information on your report 116
Confusing or misleading advertising or marketing 71
Didn't provide services promised 63
Improper use of your report 59
Attempts to collect debt not owed 49
Took or threatened to take negative or legal action 44
Fraud or scam 44
False statements or representation 44
Problem with a company's investigation into an existing problem 39
Problem with customer service 36
Unexpected or other fees 26
Charged upfront or unexpected fees 24
Confusing or missing disclosures 23
Written notification about debt 21
Communication tactics 18
Excessive fees 18
Getting the loan 17
Charged fees or interest you didn't expect 13
Problem when making payments 11
Unauthorized withdrawals or charges 10

Yearly Trend

Year Complaints Timely
2019 80 92.5%
2020 74 83.8%
2021 71 95.8%
2022 94 97.9%
2023 84 98.8%
2024 142 99.3%
2025 199 99.5%
2026 66 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About FREEDOM FINANCIAL NETWORK

FREEDOM FINANCIAL NETWORK has accumulated 810 consumer complaints in the CFPB public database, with filings active across 45 U.S. states. Of those submissions, 301 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2026-04-08, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, FREEDOM FINANCIAL NETWORK reports a 96.8% timely-response rate and has closed 90.7% of cases with a written explanation to the consumer. 6.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FREEDOM FINANCIAL NETWORK: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Understanding Responses
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does FREEDOM FINANCIAL NETWORK have?

FREEDOM FINANCIAL NETWORK has received 810 consumer complaints filed with the Consumer Financial Protection Bureau.

Does FREEDOM FINANCIAL NETWORK respond to complaints on time?

FREEDOM FINANCIAL NETWORK has a 96.8% timely response rate to CFPB complaints.

What is the most common complaint about FREEDOM FINANCIAL NETWORK?

The most common issue reported against FREEDOM FINANCIAL NETWORK is "Incorrect information on your report" in the "Debt collection" product category.

Read our methodology — how this data is sourced, computed, and verified.

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