2026 data Public-data reference Official source

Freedom Financial Network

1.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.1K
Total Complaints
96.5%
Timely Response
0%
Disputed
7.4%
Relief Provided
46
States Active
2019
Since

Data updated June 2026

Timely response rate 96.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 7.4%
Industry median

Share closed with monetary or non-monetary relief.

Freedom Financial Network complaint mix by product

Total complaints: 1.1K

Freedom Financial Network complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.1K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting,: 231 complaints (21.9%), resolution 6.1% Credit reporting, 21.9% Debt collection: 226 complaints (21.4%), resolution 4.9% Debt collection 21.4% Debt or: 212 complaints (20.1%), resolution 19.3% Debt or 20.1% Credit reporting: 200 complaints (19.0%), resolution 0.0% Credit reporting 19.0% Money transfer,: 71 complaints (6.7%), resolution 11.3% Money transfer, 6.7% Payday loan,: 65 complaints (6.2%), resolution 1.5% Payday loan, 6.2% Payday loan,: 49 complaints (4.6%), resolution 4.1%
  • Credit reporting, 231 21.9% – 6% relief
  • Debt collection 226 21.4% – 5% relief
  • Debt or 212 20.1% – 19% relief
  • Credit reporting 200 19.0% – 0% relief
  • Money transfer, 71 6.7% – 11% relief
  • Payday loan, 65 6.2% – 2% relief
  • Payday loan, 49 4.6% – 4% relief

How Freedom Financial Network's 1.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit reporting, credit repair services, or other personal consumer reports 231
Debt collection 226
Debt or credit management 212
Credit reporting or other personal consumer reports 200
Money transfer, virtual currency, or money service 71
Payday loan, title loan, personal loan, or advance loan 65
Payday loan, title loan, or personal loan 49
Mortgage 15
Credit card or prepaid card 10
Checking or savings account 2
Student loan 1
Credit card 1

Top States

State Complaints
CA 175
FL 117
NY 100
TX 93
PA 43
NC 41
MD 40
GA 39
AZ 29
MA 26
NJ 26
VA 25
AL 23
MI 22
OH 22
MO 21
LA 19
IN 19
TN 19
IL 16

Top Issues

Issue Complaints
Incorrect information on your report 159
Confusing or misleading advertising or marketing 104
Didn't provide services promised 82
Improper use of your report 70
Fraud or scam 65
False statements or representation 59
Attempts to collect debt not owed 58
Took or threatened to take negative or legal action 54
Problem with a company's investigation into an existing problem 47
Problem with customer service 45
Unexpected or other fees 37
Charged upfront or unexpected fees 36
Confusing or missing disclosures 35
Excessive fees 29
Written notification about debt 29
Getting the loan 21
Communication tactics 21
Problem when making payments 19
Unauthorized withdrawals or charges 16
Charged fees or interest you didn't expect 15

Yearly Trend

Year Complaints Timely
2019 97 91.8%
2020 105 81.9%
2021 91 95.6%
2022 120 98.3%
2023 106 98.1%
2024 177 98.9%
2025 254 99.6%
2026 133 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Freedom Financial Network

Freedom Financial Network's 1,083 logged complaints reach a nationwide footprint - 46 states have at least one filing on record. 48.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-25.

Freedom Financial Network answers 96.5% of complaints inside the CFPB's tracked window and closes 90.1% with a written explanation. 7.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting, credit repair services, or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Freedom Financial Network.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Freedom Financial Network have?

1,083, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Freedom Financial Network respond to complaints on time?

96.5% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Freedom Financial Network?

"Incorrect information on your report", filed under the "Credit reporting, credit repair services, or other personal consumer reports" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.