CFPB · Narrative-heavy record
Pls Group, Inc
236 CFPB complaints · 49.2% with narratives · top issue Fraud or scam.
Pls Group, Inc: 49.2% of 236 filings include consumer narratives. Timely 98.3% · relief 41.5% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2014 to 2026
CFPB relief outcome brief
CCDB company pls-group-inc
41.5% relief · 98.3% timely · 236 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: TapTap Send Inc. (41.9% relief)
Pls Group, Inc closes 41.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Pls Group, Inc's 236 filings include narrative text
49.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pls Group, Inc complaint mix by product
- Money transfer, 94 43.7% – 36% relief
- Credit card 24 11.2% – 38% relief
- Debt collection 23 10.7% – 52% relief
- Checking or 21 9.8% – 29% relief
- Prepaid card 20 9.3% – 20% relief
- Consumer Loan 17 7.9% – 65% relief
- Payday loan 16 7.4% – 50% relief
How Pls Group, Inc's 236 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 94 |
| Credit card or prepaid card | 24 |
| Debt collection | 23 |
| Checking or savings account | 21 |
| Prepaid card | 20 |
| Consumer Loan | 17 |
| Payday loan | 16 |
| Payday loan, title loan, or personal loan | 11 |
| Other financial service | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Money transfers | 1 |
| Vehicle loan or lease | 1 |
Where Pls Group, Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 18.6% of this company's filings
Pls Group, Inc complaints by year
Annual filing volume from the CFPB public database
- 2026
- 14
- 0% vs 2014
Top States
| State | Complaints |
|---|---|
| NY | 44 |
| IL | 44 |
| TX | 42 |
| CA | 23 |
| WI | 14 |
| IN | 11 |
| AZ | 11 |
| MA | 10 |
| NC | 5 |
| KY | 3 |
| OH | 3 |
| OK | 3 |
| MS | 3 |
| FL | 2 |
| MI | 2 |
| WA | 2 |
| ND | 1 |
| NV | 1 |
| AL | 1 |
| OR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 31 |
| Lost or stolen money order | 29 |
| Problem with customer service | 23 |
| Problem with a purchase or transfer | 17 |
| Managing an account | 17 |
| Unexpected or other fees | 12 |
| Confusing or missing disclosures | 8 |
| Communication tactics | 7 |
| Problems when you are unable to pay | 7 |
| Charged fees or interest I didn't expect | 6 |
| Can't contact lender | 6 |
| Trouble using the card | 5 |
| Managing the loan or lease | 5 |
| Struggling to pay your loan | 5 |
| Confusing or misleading advertising or marketing | 4 |
| Disclosure verification of debt | 4 |
| Improper contact or sharing of info | 4 |
| Problem with a lender or other company charging your account | 3 |
| Problem with a purchase shown on your statement | 3 |
| Attempts to collect debt not owed | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 14 | 92.9% |
| 2015 | 23 | 100% |
| 2016 | 19 | 94.7% |
| 2017 | 13 | 100% |
| 2018 | 12 | 100% |
| 2019 | 12 | 100% |
| 2020 | 20 | 100% |
| 2021 | 13 | 100% |
| 2022 | 13 | 100% |
| 2023 | 39 | 97.4% |
| 2024 | 24 | 100% |
| 2025 | 20 | 95% |
| 2026 | 14 | 100% |
Source: CFPB Consumer Complaint Database
Pls Group, Inc's narrative-rich complaint ledger
Pls Group, Inc's 236 logged complaints stay concentrated: only 25 states show a filing. 49.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-25.
Pls Group, Inc answers 98.3% of complaints inside the CFPB's tracked window and closes 57.6% with a written explanation. 41.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pls Group, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pls Group, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 236.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pls Group, Inc (98.3% timely; 41.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record