Pls Group, Inc
236 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pls Group, Inc complaint mix by product
- Money transfer, 94 43.7% – 36% relief
- Credit card 24 11.2% – 38% relief
- Debt collection 23 10.7% – 52% relief
- Checking or 21 9.8% – 29% relief
- Prepaid card 20 9.3% – 20% relief
- Consumer Loan 17 7.9% – 65% relief
- Payday loan 16 7.4% – 50% relief
How Pls Group, Inc's 236 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 94 |
| Credit card or prepaid card | 24 |
| Debt collection | 23 |
| Checking or savings account | 21 |
| Prepaid card | 20 |
| Consumer Loan | 17 |
| Payday loan | 16 |
| Payday loan, title loan, or personal loan | 11 |
| Other financial service | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Money transfers | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 44 |
| IL | 44 |
| TX | 42 |
| CA | 23 |
| WI | 14 |
| IN | 11 |
| AZ | 11 |
| MA | 10 |
| NC | 5 |
| KY | 3 |
| OH | 3 |
| OK | 3 |
| MS | 3 |
| FL | 2 |
| MI | 2 |
| WA | 2 |
| ND | 1 |
| NV | 1 |
| AL | 1 |
| OR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 31 |
| Lost or stolen money order | 29 |
| Problem with customer service | 23 |
| Problem with a purchase or transfer | 17 |
| Managing an account | 17 |
| Unexpected or other fees | 12 |
| Confusing or missing disclosures | 8 |
| Communication tactics | 7 |
| Problems when you are unable to pay | 7 |
| Charged fees or interest I didn't expect | 6 |
| Can't contact lender | 6 |
| Trouble using the card | 5 |
| Managing the loan or lease | 5 |
| Struggling to pay your loan | 5 |
| Confusing or misleading advertising or marketing | 4 |
| Disclosure verification of debt | 4 |
| Improper contact or sharing of info | 4 |
| Problem with a lender or other company charging your account | 3 |
| Problem with a purchase shown on your statement | 3 |
| Attempts to collect debt not owed | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 14 | 92.9% |
| 2015 | 23 | 100% |
| 2016 | 19 | 94.7% |
| 2017 | 13 | 100% |
| 2018 | 12 | 100% |
| 2019 | 12 | 100% |
| 2020 | 20 | 100% |
| 2021 | 13 | 100% |
| 2022 | 13 | 100% |
| 2023 | 39 | 97.4% |
| 2024 | 24 | 100% |
| 2025 | 20 | 95% |
| 2026 | 14 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Pls Group, Inc
Pls Group, Inc's 236 logged complaints stay concentrated: only 25 states show a filing on record. 49.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2026-06-25.
Pls Group, Inc answers 98.3% of complaints inside the CFPB's tracked window and closes 57.6% with a written explanation. 41.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pls Group, Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Pls Group, Inc have?
236, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Pls Group, Inc respond to complaints on time?
98.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Pls Group, Inc?
"Fraud or scam", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.