CFPB · Narrative-heavy record
Populus Financial Group, Inc. (F/K/A Ace Cash Express)
2.1K CFPB complaints · 49.5% with narratives · top issue Took or threatened to take negative or legal action.
Populus Financial Group, Inc. (F/K/A Ace Cash Express): 49.5% of 2.1K filings include consumer narratives. Timely 98.3% · relief 0.3% · top product Debt collection. Allegations, not findings.
- Volume rank #212 of 342
- Narrative-heavy record
- +13.2% filings 2013 to 2026
CFPB relief outcome brief
CCDB company populus-financial-group-inc-f-k-a-ace-cash-express
0.3% relief · 98.3% timely · 2.1K filings · Debt collection
Same-product relief peers
Nearest relief peer: CMRE Financial Services, Inc. (0.3% relief)
Populus Financial Group, Inc. (F/K/A Ace Cash Express) closes 0.3% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s 2.1K filings include narrative text
49.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Populus Financial Group, Inc. (F/K/A Ace Cash Express) complaint mix by product
- Debt collection 1K 52.1% – 0% relief
- Payday loan, 362 17.8% – 0% relief
- Payday loan 326 16.0% – 1% relief
- Payday loan, 94 4.6% – 1% relief
- Consumer Loan 80 3.9% – 1% relief
- Money transfer, 70 3.4% – 0% relief
- Credit reporting, 41 2.0% – 0% relief
How Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s 2.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.1K |
| Payday loan, title loan, or personal loan | 362 |
| Payday loan | 326 |
| Payday loan, title loan, personal loan, or advance loan | 94 |
| Consumer Loan | 80 |
| Money transfer, virtual currency, or money service | 70 |
| Credit reporting, credit repair services, or other personal consumer reports | 41 |
| Checking or savings account | 30 |
| Credit card or prepaid card | 14 |
| Other financial service | 13 |
| Bank account or service | 10 |
| Credit reporting or other personal consumer reports | 9 |
| Prepaid card | 6 |
| Money transfers | 6 |
| Credit card | 2 |
| Debt or credit management | 2 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Populus Financial Group, Inc. (F/K/A Ace Cash Express)
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 31.8% of this company's filings
Populus Financial Group, Inc. (F/K/A Ace Cash Express) rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 60
- +13.2% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 676 |
| CA | 323 |
| OH | 124 |
| FL | 118 |
| CO | 71 |
| MO | 62 |
| TN | 55 |
| LA | 53 |
| VA | 44 |
| OR | 42 |
| AZ | 37 |
| WA | 35 |
| MN | 34 |
| PA | 31 |
| IN | 28 |
| NC | 28 |
| MD | 27 |
| NV | 26 |
| OK | 22 |
| KS | 22 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 301 |
| Communication tactics | 224 |
| False statements or representation | 144 |
| Struggling to pay your loan | 133 |
| Taking/threatening an illegal action | 131 |
| Charged fees or interest I didn't expect | 113 |
| Can't contact lender | 95 |
| Charged fees or interest you didn't expect | 85 |
| Attempts to collect debt not owed | 79 |
| Cont'd attempts collect debt not owed | 65 |
| Fraud or scam | 45 |
| Received a loan you didn't apply for | 43 |
| Problem with the payoff process at the end of the loan | 39 |
| Payment to acct not credited | 38 |
| Problems when you are unable to pay | 37 |
| Threatened to contact someone or share information improperly | 36 |
| Can't contact lender or servicer | 34 |
| Improper contact or sharing of info | 34 |
| Received a loan I didn't apply for | 32 |
| Improper use of your report | 31 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 53 | 100% |
| 2014 | 207 | 99.5% |
| 2015 | 227 | 93.8% |
| 2016 | 294 | 95.9% |
| 2017 | 189 | 98.4% |
| 2018 | 171 | 100% |
| 2019 | 221 | 99.1% |
| 2020 | 243 | 99.2% |
| 2021 | 202 | 100% |
| 2022 | 76 | 100% |
| 2023 | 40 | 97.5% |
| 2024 | 48 | 97.9% |
| 2025 | 95 | 100% |
| 2026 | 60 | 100% |
Source: CFPB Consumer Complaint Database
Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s narrative-rich complaint ledger
Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s 2,126 logged complaints reach a nationwide footprint - 51 states have at least one filing. 49.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-05.
Populus Financial Group, Inc. (F/K/A Ace Cash Express) answers 98.3% of complaints inside the CFPB's tracked window and closes 96.1% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Populus Financial Group, Inc. (F/K/A Ace Cash Express).
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Populus Financial Group, Inc. (F/K/A Ace Cash Express): nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Populus Financial Group, Inc. (F/K/A Ace Cash Express) (#212 of 342; 98.3% timely; 0.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record