Populus Financial Group, Inc. (F/K/A Ace Cash Express)
2.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Populus Financial Group, Inc. (F/K/A Ace Cash Express) complaint mix by product
- Debt collection 1K 52.1% – 0% relief
- Payday loan, 362 17.8% – 0% relief
- Payday loan 326 16.0% – 1% relief
- Payday loan, 94 4.6% – 1% relief
- Consumer Loan 80 3.9% – 1% relief
- Money transfer, 70 3.4% – 0% relief
- Credit reporting, 41 2.0% – 0% relief
How Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s 2.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.1K |
| Payday loan, title loan, or personal loan | 362 |
| Payday loan | 326 |
| Payday loan, title loan, personal loan, or advance loan | 94 |
| Consumer Loan | 80 |
| Money transfer, virtual currency, or money service | 70 |
| Credit reporting, credit repair services, or other personal consumer reports | 41 |
| Checking or savings account | 30 |
| Credit card or prepaid card | 14 |
| Other financial service | 13 |
| Bank account or service | 10 |
| Credit reporting or other personal consumer reports | 9 |
| Prepaid card | 6 |
| Money transfers | 6 |
| Credit card | 2 |
| Debt or credit management | 2 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 676 |
| CA | 323 |
| OH | 124 |
| FL | 118 |
| CO | 71 |
| MO | 62 |
| TN | 55 |
| LA | 53 |
| VA | 44 |
| OR | 42 |
| AZ | 37 |
| WA | 35 |
| MN | 34 |
| PA | 31 |
| IN | 28 |
| NC | 28 |
| MD | 27 |
| NV | 26 |
| OK | 22 |
| KS | 22 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 301 |
| Communication tactics | 224 |
| False statements or representation | 144 |
| Struggling to pay your loan | 133 |
| Taking/threatening an illegal action | 131 |
| Charged fees or interest I didn't expect | 113 |
| Can't contact lender | 95 |
| Charged fees or interest you didn't expect | 85 |
| Attempts to collect debt not owed | 79 |
| Cont'd attempts collect debt not owed | 65 |
| Fraud or scam | 45 |
| Received a loan you didn't apply for | 43 |
| Problem with the payoff process at the end of the loan | 39 |
| Payment to acct not credited | 38 |
| Problems when you are unable to pay | 37 |
| Threatened to contact someone or share information improperly | 36 |
| Can't contact lender or servicer | 34 |
| Improper contact or sharing of info | 34 |
| Received a loan I didn't apply for | 32 |
| Improper use of your report | 31 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 53 | 100% |
| 2014 | 207 | 99.5% |
| 2015 | 227 | 93.8% |
| 2016 | 294 | 95.9% |
| 2017 | 189 | 98.4% |
| 2018 | 171 | 100% |
| 2019 | 221 | 99.1% |
| 2020 | 243 | 99.2% |
| 2021 | 202 | 100% |
| 2022 | 76 | 100% |
| 2023 | 40 | 97.5% |
| 2024 | 48 | 97.9% |
| 2025 | 95 | 100% |
| 2026 | 60 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Populus Financial Group, Inc. (F/K/A Ace Cash Express)
Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s 2,126 logged complaints reach a nationwide footprint - 51 states have at least one filing on record. 49.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-05.
Populus Financial Group, Inc. (F/K/A Ace Cash Express) answers 98.3% of complaints inside the CFPB's tracked window and closes 96.1% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Populus Financial Group, Inc. (F/K/A Ace Cash Express).
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Populus Financial Group, Inc. (F/K/A Ace Cash Express) have?
2,126, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Populus Financial Group, Inc. (F/K/A Ace Cash Express) respond to complaints on time?
98.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Populus Financial Group, Inc. (F/K/A Ace Cash Express)?
"Took or threatened to take negative or legal action", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.