Certegy Holdings, LLC
637 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Certegy Holdings, LLC complaint mix by product
- Credit reporting 199 31.2% – 0% relief
- Credit reporting, 183 28.7% – 0% relief
- Money transfer, 99 15.5% – 0% relief
- Checking or 84 13.2% – 0% relief
- Debt collection 71 11.1% – 0% relief
- Prepaid card 1 0.2% – 0% relief
How Certegy Holdings, LLC's 637 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 199 |
| Credit reporting, credit repair services, or other personal consumer reports | 183 |
| Money transfer, virtual currency, or money service | 99 |
| Checking or savings account | 84 |
| Debt collection | 71 |
| Prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| GA | 64 |
| FL | 57 |
| TX | 53 |
| CA | 52 |
| MN | 27 |
| TN | 23 |
| MI | 22 |
| OH | 20 |
| IL | 20 |
| PA | 19 |
| MD | 17 |
| WA | 16 |
| AL | 15 |
| KY | 14 |
| IN | 13 |
| MS | 13 |
| VA | 12 |
| CO | 12 |
| NY | 12 |
| NC | 12 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 165 |
| Managing an account | 74 |
| Improper use of your report | 65 |
| Problem with customer service | 55 |
| Problem with fraud alerts or security freezes | 49 |
| Attempts to collect debt not owed | 40 |
| Problem with a company's investigation into an existing issue | 32 |
| Problem with a credit reporting company's investigation into an existing problem | 26 |
| Unable to get your credit report or credit score | 25 |
| Problem with a company's investigation into an existing problem | 16 |
| Fraud or scam | 15 |
| Confusing or missing disclosures | 13 |
| Written notification about debt | 10 |
| False statements or representation | 10 |
| Unexpected or other fees | 7 |
| Took or threatened to take negative or legal action | 5 |
| Identity theft protection or other monitoring services | 4 |
| Opening an account | 4 |
| Confusing or misleading advertising or marketing | 3 |
| Communication tactics | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 26 | 100% |
| 2019 | 81 | 100% |
| 2020 | 58 | 100% |
| 2021 | 98 | 100% |
| 2022 | 64 | 100% |
| 2023 | 63 | 100% |
| 2024 | 70 | 100% |
| 2025 | 122 | 100% |
| 2026 | 55 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Certegy Holdings, LLC
Certegy Holdings, LLC's 637 logged complaints reach a nationwide footprint - 48 states have at least one filing on record. Only 39.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2018 through 2026-06-08.
Certegy Holdings, LLC answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Certegy Holdings, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Certegy Holdings, LLC have?
637, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Certegy Holdings, LLC respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Certegy Holdings, LLC?
"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.