ADP Inc.
873 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
ADP Inc. complaint mix by product
- Checking or 282 32.9% – 1% relief
- Prepaid card 244 28.5% – 0% relief
- Credit card 169 19.7% – 1% relief
- Money transfer, 53 6.2% – 0% relief
- Credit reporting 47 5.5% – 0% relief
- Debt collection 44 5.1% – 2% relief
- Credit card 17 2.0% – 0% relief
How ADP Inc.'s 873 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 282 |
| Prepaid card | 244 |
| Credit card or prepaid card | 169 |
| Money transfer, virtual currency, or money service | 53 |
| Credit reporting or other personal consumer reports | 47 |
| Debt collection | 44 |
| Credit card | 17 |
| Credit reporting, credit repair services, or other personal consumer reports | 13 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 120 |
| TX | 73 |
| FL | 68 |
| NY | 44 |
| NJ | 43 |
| IL | 34 |
| OH | 31 |
| GA | 31 |
| MI | 27 |
| IN | 27 |
| NC | 24 |
| WA | 22 |
| WI | 21 |
| AZ | 21 |
| PA | 19 |
| CO | 19 |
| MD | 18 |
| VA | 17 |
| NV | 17 |
| OR | 16 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 193 |
| Problem with a purchase or transfer | 177 |
| Unexpected or other fees | 73 |
| Trouble using the card | 73 |
| Problem getting a card or closing an account | 60 |
| Problem with a lender or other company charging your account | 58 |
| Incorrect information on your report | 25 |
| Problem with a purchase shown on your statement | 24 |
| Closing an account | 16 |
| Improper use of your report | 16 |
| Fraud or scam | 15 |
| Took or threatened to take negative or legal action | 14 |
| Attempts to collect debt not owed | 12 |
| Problem with a company's investigation into an existing issue | 12 |
| Unauthorized transactions or other transaction problem | 11 |
| Problem caused by your funds being low | 9 |
| False statements or representation | 8 |
| Advertising | 7 |
| Other transaction problem | 7 |
| Other features, terms, or problems | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 32 | 93.8% |
| 2022 | 138 | 96.4% |
| 2023 | 204 | 97.5% |
| 2024 | 175 | 98.3% |
| 2025 | 231 | 94.4% |
| 2026 | 93 | 96.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About ADP Inc.
ADP Inc.'s 873 logged complaints reach a nationwide footprint - 49 states have at least one filing on record. 53.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2021 through 2026-06-23.
ADP Inc. answers 96.4% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about ADP Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does ADP Inc. have?
873, per the CFPB's public complaint count for this company (see the full breakdown above).
Does ADP Inc. respond to complaints on time?
96.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about ADP Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.