CFPB · Diversified product mix
ADP Inc.
873 CFPB complaints · diversified mix (top product 32.3%) · top issue Managing an account.
ADP Inc.: top product "Checking or savings account" is only 32.3% of 873 - multi-bucket mix. Timely 96.4% · relief 0.6%. Allegations, not findings.
- Diversified product mix
- +190.6% filings 2021 to 2026
CFPB relief outcome brief
CCDB company adp-inc
0.6% relief · 96.4% timely · 873 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Albert Corporation (0.6% relief)
ADP Inc. closes 0.6% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of ADP Inc.'s 873 filings include narrative text
53.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
ADP Inc. complaint mix by product
- Checking or 282 32.9% – 1% relief
- Prepaid card 244 28.5% – 0% relief
- Credit card 169 19.7% – 1% relief
- Money transfer, 53 6.2% – 0% relief
- Credit reporting 47 5.5% – 0% relief
- Debt collection 44 5.1% – 2% relief
- Credit card 17 2.0% – 0% relief
How ADP Inc.'s 873 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 282 |
| Prepaid card | 244 |
| Credit card or prepaid card | 169 |
| Money transfer, virtual currency, or money service | 53 |
| Credit reporting or other personal consumer reports | 47 |
| Debt collection | 44 |
| Credit card | 17 |
| Credit reporting, credit repair services, or other personal consumer reports | 13 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Debt or credit management | 1 |
Nationwide filing states for ADP Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.7% of this company's filings
ADP Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 93
- +190.6% vs 2021
Top States
| State | Complaints |
|---|---|
| CA | 120 |
| TX | 73 |
| FL | 68 |
| NY | 44 |
| NJ | 43 |
| IL | 34 |
| OH | 31 |
| GA | 31 |
| MI | 27 |
| IN | 27 |
| NC | 24 |
| WA | 22 |
| WI | 21 |
| AZ | 21 |
| PA | 19 |
| CO | 19 |
| MD | 18 |
| VA | 17 |
| NV | 17 |
| OR | 16 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 193 |
| Problem with a purchase or transfer | 177 |
| Unexpected or other fees | 73 |
| Trouble using the card | 73 |
| Problem getting a card or closing an account | 60 |
| Problem with a lender or other company charging your account | 58 |
| Incorrect information on your report | 25 |
| Problem with a purchase shown on your statement | 24 |
| Closing an account | 16 |
| Improper use of your report | 16 |
| Fraud or scam | 15 |
| Took or threatened to take negative or legal action | 14 |
| Attempts to collect debt not owed | 12 |
| Problem with a company's investigation into an existing issue | 12 |
| Unauthorized transactions or other transaction problem | 11 |
| Problem caused by your funds being low | 9 |
| False statements or representation | 8 |
| Advertising | 7 |
| Other transaction problem | 7 |
| Other features, terms, or problems | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 32 | 93.8% |
| 2022 | 138 | 96.4% |
| 2023 | 204 | 97.5% |
| 2024 | 175 | 98.3% |
| 2025 | 231 | 94.4% |
| 2026 | 93 | 96.8% |
Source: CFPB Consumer Complaint Database
ADP Inc. spreads across product buckets
ADP Inc.'s 873 logged complaints reach a nationwide footprint - 49 states have at least one filing. 53.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-06-23.
ADP Inc. answers 96.4% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about ADP Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for ADP Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 873.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for ADP Inc. (96.4% timely; 0.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix