Dolex Dollar Express, Inc.
22 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Dolex Dollar Express, Inc. complaint mix by product
- Money transfers 14 63.6% – 7% relief
- Money transfer, 8 36.4% – 0% relief
How Dolex Dollar Express, Inc.'s 22 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfers | 14 |
| Money transfer, virtual currency, or money service | 8 |
Top States
| State | Complaints |
|---|---|
| TX | 6 |
| CA | 5 |
| IL | 3 |
| AZ | 3 |
| NY | 2 |
| GA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 7 |
| Fraud or scam | 5 |
| Other transaction issues | 4 |
| Other transaction problem | 4 |
| Incorrect/missing disclosures or info | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 3 | 100% |
| 2015 | 3 | 100% |
| 2016 | 4 | 100% |
| 2017 | 3 | 100% |
| 2019 | 7 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Dolex Dollar Express, Inc.
Dolex Dollar Express, Inc.'s 22 logged complaints stay concentrated: only 7 states show a filing on record. Only 22.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2019-12-13.
Dolex Dollar Express, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 95.5% with a written explanation. 4.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfers" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Dolex Dollar Express, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Dolex Dollar Express, Inc. have?
22, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Dolex Dollar Express, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Dolex Dollar Express, Inc.?
"Money was not available when promised", filed under the "Money transfers" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.