CFPB · Mid-pack CFPB posture
Dolex Dollar Express, Inc.
22 CFPB complaints · 7 states · top issue Money was not available when promised.
Dolex Dollar Express, Inc. has 22 consumer complaints in the CFPB public database. Timely response is 100%; 4.5% closed with relief; top product Money transfers. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +250% filings 2013 to 2019
CFPB relief outcome brief
CCDB company dolex-dollar-express-inc
4.5% relief · 100% timely · 22 filings · Money transfers
Nearest relief peer: Credit Bureau of Carbon County (3% relief)
Dolex Dollar Express, Inc. closes 4.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 22 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Dolex Dollar Express, Inc. complaint mix by product
- Money transfers 14 63.6% – 7% relief
- Money transfer, 8 36.4% – 0% relief
How Dolex Dollar Express, Inc.'s 22 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfers | 14 |
| Money transfer, virtual currency, or money service | 8 |
Where Dolex Dollar Express, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 27.3% of this company's filings
Dolex Dollar Express, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 7
- +250% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 6 |
| CA | 5 |
| IL | 3 |
| AZ | 3 |
| NY | 2 |
| GA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 7 |
| Fraud or scam | 5 |
| Other transaction issues | 4 |
| Other transaction problem | 4 |
| Incorrect/missing disclosures or info | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 3 | 100% |
| 2015 | 3 | 100% |
| 2016 | 4 | 100% |
| 2017 | 3 | 100% |
| 2019 | 7 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Dolex Dollar Express, Inc.
Dolex Dollar Express, Inc.'s 22 logged complaints stay concentrated: only 7 states show a filing. Only 22.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2019-12-13.
Dolex Dollar Express, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 95.5% with a written explanation. 4.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfers" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Dolex Dollar Express, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Dolex Dollar Express, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 22.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Dolex Dollar Express, Inc. (100% timely; 4.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture