Total complaints
20
Filed since 2013
2026 data Public-data reference. official source
DOLEX DOLLAR EXPRESS, INC.
20 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
20 consumer complaints filed with the CFPB
This profile shows DOLEX DOLLAR EXPRESS, INC.'s complaint history from CFPB public records. 20 consumers have filed complaints since 2013. The company has a 100% timely response rate and has provided relief in 5% of cases.
20
Total Complaints
100%
Timely Response
0%
Disputed
5%
Relief Provided
7
States Active
2013
Since
Timely response
100%
CFPB-tracked response window
Relief rate
5%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 5.0%
Industry median
Share closed with monetary or non-monetary relief.
DOLEX DOLLAR EXPRESS, INC. complaint mix by product
- Money transfers 14 70.0% – 7% relief
- Money transfer, 6 30.0% – 0% relief
How DOLEX DOLLAR EXPRESS, INC.'s 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfers | 14 |
| Money transfer, virtual currency, or money service | 6 |
Top States
| State | Complaints |
|---|---|
| TX | 6 |
| CA | 4 |
| IL | 3 |
| AZ | 2 |
| NY | 2 |
| GA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 7 |
| Fraud or scam | 5 |
| Other transaction issues | 4 |
| Other transaction problem | 2 |
| Incorrect/missing disclosures or info | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 3 | 100% |
| 2015 | 3 | 100% |
| 2016 | 4 | 100% |
| 2017 | 2 | 100% |
| 2019 | 6 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About DOLEX DOLLAR EXPRESS, INC.
DOLEX DOLLAR EXPRESS, INC. has accumulated 20 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2019-12-13, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, DOLEX DOLLAR EXPRESS, INC. reports a 100% timely-response rate and has closed 95% of cases with a written explanation to the consumer. 5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfers", and the single most common underlying issue is "Money was not available when promised".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating DOLEX DOLLAR EXPRESS, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does DOLEX DOLLAR EXPRESS, INC. have?
DOLEX DOLLAR EXPRESS, INC. has received 20 consumer complaints filed with the Consumer Financial Protection Bureau.
Does DOLEX DOLLAR EXPRESS, INC. respond to complaints on time?
DOLEX DOLLAR EXPRESS, INC. has a 100% timely response rate to CFPB complaints.
What is the most common complaint about DOLEX DOLLAR EXPRESS, INC.?
The most common issue reported against DOLEX DOLLAR EXPRESS, INC. is "Money was not available when promised" in the "Money transfers" product category.
Read our methodology — how this data is sourced, computed, and verified.
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