CFPB · Narrative-heavy record
American Payment Holdco, Inc.
19 CFPB complaints · 63.2% with narratives · top issue Money was not available when promised.
American Payment Holdco, Inc.: 63.2% of 19 filings include consumer narratives. Timely 84.2% · relief 21.1% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Narrative-heavy record
- +100% filings 2016 to 2020
CFPB relief outcome brief
CCDB company american-payment-holdco-inc
21.1% relief · 84.2% timely · 19 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Coinbase, Inc. (18.7% relief)
American Payment Holdco, Inc. closes 21.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of American Payment Holdco, Inc.'s 19 filings include narrative text
63.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Payment Holdco, Inc. complaint mix by product
- Money transfer, 13 68.4% – 15% relief
- Money transfers 4 21.1% – 25% relief
- Checking or 2 10.5% – 50% relief
How American Payment Holdco, Inc.'s 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 13 |
| Money transfers | 4 |
| Checking or savings account | 2 |
Where American Payment Holdco, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 21.1% of this company's filings
American Payment Holdco, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 2
- +100% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| IL | 3 |
| KY | 2 |
| MA | 2 |
| DC | 2 |
| PA | 1 |
| NY | 1 |
| MD | 1 |
| IN | 1 |
| RI | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 7 |
| Other transaction problem | 4 |
| Other transaction issues | 3 |
| Fraud or scam | 2 |
| Problem with a lender or other company charging your account | 1 |
| Wrong amount charged or received | 1 |
| Managing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 13 | 76.9% |
| 2018 | 2 | 100% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
Source: CFPB Consumer Complaint Database
American Payment Holdco, Inc.'s narrative-rich complaint ledger
American Payment Holdco, Inc.'s 19 logged complaints stay concentrated: only 11 states show a filing. 63.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2020-02-04.
American Payment Holdco, Inc. answers 84.2% of complaints inside the CFPB's tracked window and closes 78.9% with a written explanation. 21.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Payment Holdco, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for American Payment Holdco, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 19.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 84.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for American Payment Holdco, Inc. (84.2% timely; 21.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record