CFPB · Faster timely-response band
Synovus Bank
4.6K CFPB complaints · 99.9% timely (fast band) · top issue Incorrect information on your report.
Synovus Bank answers 99.9% on time (upper third) across 4.6K filings. Relief 9.2% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Faster timely-response band
- +1650% filings 2011 to 2026
CFPB relief outcome brief
CCDB company synovus-bank
9.2% relief · 99.9% timely · 4.6K filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Mid-Atlantic Finance Co., Inc. (9.1% relief)
Synovus Bank closes 9.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Synovus Bank scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (43/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
43 / 100 percentile-benchmarked
9.2% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
83 / 100 percentile-benchmarked
90.7% of complaints closed with an explanation to the consumer
Most of Synovus Bank's 4.6K filings include narrative text
47.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Synovus Bank complaint mix by product
- Credit reporting 1K 24.0% – 9% relief
- Credit card 769 17.4% – 21% relief
- Credit reporting, 767 17.3% – 1% relief
- Credit card 718 16.2% – 3% relief
- Debt collection 612 13.8% – 8% relief
- Checking or 350 7.9% – 12% relief
- Mortgage 149 3.4% – 7% relief
How Synovus Bank's 4.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 1.1K |
| Credit card | 769 |
| Credit reporting, credit repair services, or other personal consumer reports | 767 |
| Credit card or prepaid card | 718 |
| Debt collection | 612 |
| Checking or savings account | 350 |
| Mortgage | 149 |
| Bank account or service | 95 |
| Money transfer, virtual currency, or money service | 36 |
| Prepaid card | 19 |
| Payday loan, title loan, or personal loan | 18 |
| Payday loan, title loan, personal loan, or advance loan | 14 |
| Debt or credit management | 9 |
| Credit reporting | 5 |
| Consumer Loan | 5 |
| Vehicle loan or lease | 2 |
| Other financial service | 1 |
Nationwide filing states for Synovus Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 14.4% of this company's filings
Synovus Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 35
- +1650% vs 2011
Volume vs. relief
Where Synovus Bank sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Synovus Bank files more complaint volume than 65% of them, and closes complaints with relief more often than 66% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 4,632 · Closed with relief: 9.2%
Top States
| State | Complaints |
|---|---|
| FL | 665 |
| GA | 622 |
| TX | 432 |
| CA | 399 |
| PA | 245 |
| SC | 165 |
| NC | 145 |
| AL | 140 |
| IL | 138 |
| NJ | 133 |
| OH | 116 |
| MD | 111 |
| VA | 96 |
| MI | 94 |
| MA | 92 |
| TN | 86 |
| AZ | 79 |
| NY | 74 |
| MO | 74 |
| NV | 68 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 1.1K |
| Improper use of your report | 454 |
| Attempts to collect debt not owed | 316 |
| Problem with a company's investigation into an existing problem | 264 |
| Problem with a credit reporting company's investigation into an existing problem | 247 |
| Managing an account | 212 |
| Problem when making payments | 182 |
| Fees or interest | 171 |
| Getting a credit card | 166 |
| Closing your account | 161 |
| Other features, terms, or problems | 153 |
| Problem with a purchase shown on your statement | 132 |
| Written notification about debt | 97 |
| Took or threatened to take negative or legal action | 83 |
| False statements or representation | 73 |
| Trouble using your card | 55 |
| Opening an account | 43 |
| Trouble during payment process | 41 |
| Problem with a lender or other company charging your account | 41 |
| Account opening, closing, or management | 40 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 2 | 0% |
| 2012 | 54 | 100% |
| 2013 | 48 | 100% |
| 2014 | 48 | 100% |
| 2015 | 79 | 98.7% |
| 2016 | 89 | 100% |
| 2017 | 138 | 100% |
| 2018 | 145 | 100% |
| 2019 | 167 | 100% |
| 2020 | 259 | 100% |
| 2021 | 442 | 99.8% |
| 2022 | 462 | 100% |
| 2023 | 672 | 100% |
| 2024 | 934 | 100% |
| 2025 | 1.1K | 100% |
| 2026 | 35 | 100% |
Source: CFPB Consumer Complaint Database
Synovus Bank in the faster-timely third
Synovus Bank's 4,632 logged complaints reach a nationwide footprint - 52 states have at least one filing. 47.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-01-16. Timely response 99.9% sits in the upper third of the corpus.
Synovus Bank answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 9.2% with relief; 90.7% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit reporting or other personal consumer reports" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Synovus Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Synovus Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Synovus Bank (#120 of 342; 99.9% timely; 9.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band