CFPB · Faster timely-response band
Synovus Bank
4.6K CFPB complaints · 99.9% timely (fast band) · top issue Incorrect information on your report.
Synovus Bank answers 99.9% on time (upper third) across 4.6K filings. Relief 9.2% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Volume rank #120 of 342
- Faster timely-response band
- +1650% filings 2011 to 2026
CFPB relief outcome brief
CCDB company synovus-bank
9.2% relief · 99.9% timely · 4.6K filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Mid-Atlantic Finance Co., Inc. (9.1% relief)
Synovus Bank closes 9.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Synovus Bank's 4.6K filings include narrative text
47.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Synovus Bank complaint mix by product
- Credit reporting 1K 24.0% – 9% relief
- Credit card 769 17.4% – 21% relief
- Credit reporting, 767 17.3% – 1% relief
- Credit card 718 16.2% – 3% relief
- Debt collection 612 13.8% – 8% relief
- Checking or 350 7.9% – 12% relief
- Mortgage 149 3.4% – 7% relief
How Synovus Bank's 4.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 1.1K |
| Credit card | 769 |
| Credit reporting, credit repair services, or other personal consumer reports | 767 |
| Credit card or prepaid card | 718 |
| Debt collection | 612 |
| Checking or savings account | 350 |
| Mortgage | 149 |
| Bank account or service | 95 |
| Money transfer, virtual currency, or money service | 36 |
| Prepaid card | 19 |
| Payday loan, title loan, or personal loan | 18 |
| Payday loan, title loan, personal loan, or advance loan | 14 |
| Debt or credit management | 9 |
| Credit reporting | 5 |
| Consumer Loan | 5 |
| Vehicle loan or lease | 2 |
| Other financial service | 1 |
Nationwide filing states for Synovus Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 14.4% of this company's filings
Synovus Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 35
- +1650% vs 2011
Top States
| State | Complaints |
|---|---|
| FL | 665 |
| GA | 622 |
| TX | 432 |
| CA | 399 |
| PA | 245 |
| SC | 165 |
| NC | 145 |
| AL | 140 |
| IL | 138 |
| NJ | 133 |
| OH | 116 |
| MD | 111 |
| VA | 96 |
| MI | 94 |
| MA | 92 |
| TN | 86 |
| AZ | 79 |
| NY | 74 |
| MO | 74 |
| NV | 68 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 1.1K |
| Improper use of your report | 454 |
| Attempts to collect debt not owed | 316 |
| Problem with a company's investigation into an existing problem | 264 |
| Problem with a credit reporting company's investigation into an existing problem | 247 |
| Managing an account | 212 |
| Problem when making payments | 182 |
| Fees or interest | 171 |
| Getting a credit card | 166 |
| Closing your account | 161 |
| Other features, terms, or problems | 153 |
| Problem with a purchase shown on your statement | 132 |
| Written notification about debt | 97 |
| Took or threatened to take negative or legal action | 83 |
| False statements or representation | 73 |
| Trouble using your card | 55 |
| Opening an account | 43 |
| Trouble during payment process | 41 |
| Problem with a lender or other company charging your account | 41 |
| Account opening, closing, or management | 40 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 2 | 0% |
| 2012 | 54 | 100% |
| 2013 | 48 | 100% |
| 2014 | 48 | 100% |
| 2015 | 79 | 98.7% |
| 2016 | 89 | 100% |
| 2017 | 138 | 100% |
| 2018 | 145 | 100% |
| 2019 | 167 | 100% |
| 2020 | 259 | 100% |
| 2021 | 442 | 99.8% |
| 2022 | 462 | 100% |
| 2023 | 672 | 100% |
| 2024 | 934 | 100% |
| 2025 | 1.1K | 100% |
| 2026 | 35 | 100% |
Source: CFPB Consumer Complaint Database
Synovus Bank in the faster-timely third
Synovus Bank's 4,632 logged complaints reach a nationwide footprint - 52 states have at least one filing. 47.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-01-16. Timely response 99.9% sits in the upper third of the corpus.
Synovus Bank answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 9.2% with relief; 90.7% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit reporting or other personal consumer reports" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Synovus Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Synovus Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Synovus Bank (#120 of 342; 99.9% timely; 9.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band