2026 data Public-data reference Official source

Synovus Bank

4.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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4.6K
Total Complaints
99.9%
Timely Response
0%
Disputed
9.2%
Relief Provided
52
States Active
2011
Since

Data updated June 2026

Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 9.2%
Industry median

Share closed with monetary or non-monetary relief.

Synovus Bank complaint mix by product

Total complaints: 4.6K

Synovus Bank complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 4.6K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting: 1,063 complaints (24.0%), resolution 9.3% Credit reporting 24.0% Credit card: 769 complaints (17.4%), resolution 20.7% Credit card 17.4% Credit reporting,: 767 complaints (17.3%), resolution 0.9% Credit reporting, 17.3% Credit card: 718 complaints (16.2%), resolution 2.5% Credit card 16.2% Debt collection: 612 complaints (13.8%), resolution 8.2% Debt collection 13.8% Checking or: 350 complaints (7.9%), resolution 11.7% Checking or 7.9% Mortgage: 149 complaints (3.4%), resolution 6.7%
  • Credit reporting 1K 24.0% – 9% relief
  • Credit card 769 17.4% – 21% relief
  • Credit reporting, 767 17.3% – 1% relief
  • Credit card 718 16.2% – 3% relief
  • Debt collection 612 13.8% – 8% relief
  • Checking or 350 7.9% – 12% relief
  • Mortgage 149 3.4% – 7% relief

How Synovus Bank's 4.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit reporting or other personal consumer reports 1.1K
Credit card 769
Credit reporting, credit repair services, or other personal consumer reports 767
Credit card or prepaid card 718
Debt collection 612
Checking or savings account 350
Mortgage 149
Bank account or service 95
Money transfer, virtual currency, or money service 36
Prepaid card 19
Payday loan, title loan, or personal loan 18
Payday loan, title loan, personal loan, or advance loan 14
Debt or credit management 9
Credit reporting 5
Consumer Loan 5
Vehicle loan or lease 2
Other financial service 1

Top States

State Complaints
FL 665
GA 622
TX 432
CA 399
PA 245
SC 165
NC 145
AL 140
IL 138
NJ 133
OH 116
MD 111
VA 96
MI 94
MA 92
TN 86
AZ 79
NY 74
MO 74
NV 68

Top Issues

Issue Complaints
Incorrect information on your report 1.1K
Improper use of your report 454
Attempts to collect debt not owed 316
Problem with a company's investigation into an existing problem 264
Problem with a credit reporting company's investigation into an existing problem 247
Managing an account 212
Problem when making payments 182
Fees or interest 171
Getting a credit card 166
Closing your account 161
Other features, terms, or problems 153
Problem with a purchase shown on your statement 132
Written notification about debt 97
Took or threatened to take negative or legal action 83
False statements or representation 73
Trouble using your card 55
Opening an account 43
Trouble during payment process 41
Problem with a lender or other company charging your account 41
Account opening, closing, or management 40

Yearly Trend

Year Complaints Timely
2011 2 0%
2012 54 100%
2013 48 100%
2014 48 100%
2015 79 98.7%
2016 89 100%
2017 138 100%
2018 145 100%
2019 167 100%
2020 259 100%
2021 442 99.8%
2022 462 100%
2023 672 100%
2024 934 100%
2025 1.1K 100%
2026 35 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Synovus Bank

Synovus Bank's 4,632 logged complaints reach a nationwide footprint - 52 states have at least one filing on record. 47.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2011 through 2026-01-16.

Synovus Bank answers 99.9% of complaints inside the CFPB's tracked window and closes 90.7% with a written explanation. 9.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Synovus Bank.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Synovus Bank have?

4,632, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Synovus Bank respond to complaints on time?

99.9% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Synovus Bank?

"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.