CFPB · Diversified product mix
E*Trade Bank
285 CFPB complaints · diversified mix (top product 32.3%) · top issue Managing an account.
E*Trade Bank: top product "Checking or savings account" is only 32.3% of 285 - multi-bucket mix. Timely 87% · relief 13.3%. Allegations, not findings.
- Diversified product mix
- -64.9% filings 2012 to 2022
CFPB relief outcome brief
CCDB company e-trade-bank
13.3% relief · 87% timely · 285 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Apple Financial Holdings, Inc. (13.3% relief)
E*Trade Bank closes 13.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 285 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
E*Trade Bank complaint mix by product
- Checking or 92 32.7% – 0% relief
- Mortgage 90 32.0% – 19% relief
- Bank account 72 25.6% – 24% relief
- Debt collection 12 4.3% – 8% relief
- Credit card 6 2.1% – 50% relief
- Money transfer, 6 2.1% – 0% relief
- Credit reporting, 3 1.1% – 0% relief
How E*Trade Bank's 285 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 92 |
| Mortgage | 90 |
| Bank account or service | 72 |
| Debt collection | 12 |
| Credit card | 6 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Money transfers | 2 |
| Consumer Loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for E*Trade Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 23.9% of this company's filings
E*Trade Bank falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 13
- -64.9% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 68 |
| NY | 20 |
| IL | 16 |
| FL | 16 |
| VA | 14 |
| TX | 12 |
| NC | 12 |
| TN | 9 |
| WA | 9 |
| MI | 8 |
| PA | 8 |
| NJ | 8 |
| GA | 8 |
| AZ | 7 |
| CO | 5 |
| MA | 5 |
| OH | 5 |
| MD | 4 |
| LA | 4 |
| DE | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 55 |
| Loan servicing, payments, escrow account | 38 |
| Account opening, closing, or management | 36 |
| Loan modification,collection,foreclosure | 29 |
| Closing an account | 25 |
| Deposits and withdrawals | 20 |
| Using a debit or ATM card | 8 |
| Application, originator, mortgage broker | 7 |
| Opening an account | 7 |
| Making/receiving payments, sending money | 5 |
| Problems caused by my funds being low | 3 |
| Credit decision / Underwriting | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Struggling to pay mortgage | 3 |
| Trouble during payment process | 3 |
| Attempts to collect debt not owed | 3 |
| Incorrect information on your report | 3 |
| Fraud or scam | 3 |
| Problem with a lender or other company charging your account | 3 |
| Cont'd attempts collect debt not owed | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 37 | 91.9% |
| 2013 | 39 | 74.4% |
| 2014 | 31 | 71% |
| 2015 | 30 | 80% |
| 2016 | 24 | 87.5% |
| 2017 | 17 | 94.1% |
| 2018 | 11 | 100% |
| 2019 | 21 | 95.2% |
| 2020 | 20 | 95% |
| 2021 | 42 | 92.9% |
| 2022 | 13 | 100% |
Source: CFPB Consumer Complaint Database
E*Trade Bank spreads across product buckets
E*Trade Bank's 285 logged complaints reach a nationwide footprint - 40 states have at least one filing. Only 24.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2022-05-03.
E*Trade Bank answers 87% of complaints inside the CFPB's tracked window and closes 73.3% with a written explanation. 13.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about E*Trade Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for E*Trade Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 285.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 87%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for E*Trade Bank (87% timely; 13.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix