E*Trade Bank
285 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
E*Trade Bank complaint mix by product
- Checking or 92 32.7% – 0% relief
- Mortgage 90 32.0% – 19% relief
- Bank account 72 25.6% – 24% relief
- Debt collection 12 4.3% – 8% relief
- Credit card 6 2.1% – 50% relief
- Money transfer, 6 2.1% – 0% relief
- Credit reporting, 3 1.1% – 0% relief
How E*Trade Bank's 285 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 92 |
| Mortgage | 90 |
| Bank account or service | 72 |
| Debt collection | 12 |
| Credit card | 6 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Money transfers | 2 |
| Consumer Loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 68 |
| NY | 20 |
| IL | 16 |
| FL | 16 |
| VA | 14 |
| TX | 12 |
| NC | 12 |
| TN | 9 |
| WA | 9 |
| MI | 8 |
| PA | 8 |
| NJ | 8 |
| GA | 8 |
| AZ | 7 |
| CO | 5 |
| MA | 5 |
| OH | 5 |
| MD | 4 |
| LA | 4 |
| DE | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 55 |
| Loan servicing, payments, escrow account | 38 |
| Account opening, closing, or management | 36 |
| Loan modification,collection,foreclosure | 29 |
| Closing an account | 25 |
| Deposits and withdrawals | 20 |
| Using a debit or ATM card | 8 |
| Application, originator, mortgage broker | 7 |
| Opening an account | 7 |
| Making/receiving payments, sending money | 5 |
| Problems caused by my funds being low | 3 |
| Credit decision / Underwriting | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Struggling to pay mortgage | 3 |
| Trouble during payment process | 3 |
| Attempts to collect debt not owed | 3 |
| Incorrect information on your report | 3 |
| Fraud or scam | 3 |
| Problem with a lender or other company charging your account | 3 |
| Cont'd attempts collect debt not owed | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 37 | 91.9% |
| 2013 | 39 | 74.4% |
| 2014 | 31 | 71% |
| 2015 | 30 | 80% |
| 2016 | 24 | 87.5% |
| 2017 | 17 | 94.1% |
| 2018 | 11 | 100% |
| 2019 | 21 | 95.2% |
| 2020 | 20 | 95% |
| 2021 | 42 | 92.9% |
| 2022 | 13 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About E*Trade Bank
E*Trade Bank's 285 logged complaints reach a nationwide footprint - 40 states have at least one filing on record. Only 24.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2022-05-03.
E*Trade Bank answers 87% of complaints inside the CFPB's tracked window and closes 73.3% with a written explanation. 13.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about E*Trade Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does E*Trade Bank have?
285, per the CFPB's public complaint count for this company (see the full breakdown above).
Does E*Trade Bank respond to complaints on time?
87% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about E*Trade Bank?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.