2026 data Public-data reference Official source

Automatic Data Processing, Inc.

111 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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111
Total Complaints
95.5%
Timely Response
0%
Disputed
0.9%
Relief Provided
32
States Active
2015
Since

Data updated June 2026

Timely response rate 95.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.9%
Industry median

Share closed with monetary or non-monetary relief.

Automatic Data Processing, Inc. complaint mix by product

Total complaints: 111

Automatic Data Processing, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 111 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit card: 39 complaints (36.4%), resolution 2.6% Credit card 36.4% Debt collection: 20 complaints (18.7%), resolution 0.0% Debt collection 18.7% Credit reporting,: 16 complaints (15.0%), resolution 0.0% Credit reporting, 15.0% Checking or: 15 complaints (14.0%), resolution 0.0% Checking or 14.0% Bank account: 7 complaints (6.5%), resolution 0.0% Bank account 6.5% Money transfer,: 6 complaints (5.6%), resolution 0.0% Prepaid card: 4 complaints (3.7%), resolution 0.0%
  • Credit card 39 36.4% – 3% relief
  • Debt collection 20 18.7% – 0% relief
  • Credit reporting, 16 15.0% – 0% relief
  • Checking or 15 14.0% – 0% relief
  • Bank account 7 6.5% – 0% relief
  • Money transfer, 6 5.6% – 0% relief
  • Prepaid card 4 3.7% – 0% relief

How Automatic Data Processing, Inc.'s 111 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit card or prepaid card 39
Debt collection 20
Credit reporting, credit repair services, or other personal consumer reports 16
Checking or savings account 15
Bank account or service 7
Money transfer, virtual currency, or money service 6
Prepaid card 4
Money transfers 1
Credit card 1
Student loan 1
Payday loan, title loan, or personal loan 1

Top States

State Complaints
CA 20
FL 14
GA 8
TX 6
NJ 5
NY 5
OH 4
IL 4
OK 4
WA 3
CO 3
VA 3
SC 2
MD 2
MI 2
IA 2
CT 2
WI 2
MS 1
TN 1

Top Issues

Issue Complaints
Trouble using the card 14
Incorrect information on your report 12
Attempts to collect debt not owed 10
Problem with a purchase or transfer 10
Unexpected or other fees 7
Managing an account 6
Problem with a lender or other company charging your account 6
Problem getting a card or closing an account 6
Written notification about debt 5
Problem with a company's investigation into an existing issue 4
Fraud or scam 3
Unauthorized transactions/trans. issues 3
Making/receiving payments, sending money 2
Deposits and withdrawals 2
Using a debit or ATM card 2
Took or threatened to take negative or legal action 2
Account opening, closing, or management 1
Taking/threatening an illegal action 1
Identity theft / Fraud / Embezzlement 1
False statements or representation 1

Yearly Trend

Year Complaints Timely
2015 2 50%
2016 9 100%
2017 22 100%
2018 14 100%
2019 33 93.9%
2020 26 92.3%
2021 5 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Automatic Data Processing, Inc.

Automatic Data Processing, Inc.'s 111 logged complaints stay concentrated: only 32 states show a filing on record. 45% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2015 through 2021-03-10.

Automatic Data Processing, Inc. answers 95.5% of complaints inside the CFPB's tracked window and closes 99.1% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Trouble using the card."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Automatic Data Processing, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Automatic Data Processing, Inc. have?

111, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Automatic Data Processing, Inc. respond to complaints on time?

95.5% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Automatic Data Processing, Inc.?

"Trouble using the card", filed under the "Credit card or prepaid card" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.