CFPB · Narrative-heavy record
Automatic Data Processing, Inc.
111 CFPB complaints · 45% with narratives · top issue Trouble using the card.
Automatic Data Processing, Inc.: 45% of 111 filings include consumer narratives. Timely 95.5% · relief 0.9% · top product Credit card or prepaid card. Allegations, not findings.
- Narrative-heavy record
- +150% filings 2015 to 2021
CFPB relief outcome brief
CCDB company automatic-data-processing-inc
0.9% relief · 95.5% timely · 111 filings · Credit card or prepaid card
Same-product relief peers
Nearest relief peer: Netspend Corporation (1% relief)
Automatic Data Processing, Inc. closes 0.9% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Automatic Data Processing, Inc.'s 111 filings include narrative text
45% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Automatic Data Processing, Inc. complaint mix by product
- Credit card 39 36.4% – 3% relief
- Debt collection 20 18.7% – 0% relief
- Credit reporting, 16 15.0% – 0% relief
- Checking or 15 14.0% – 0% relief
- Bank account 7 6.5% – 0% relief
- Money transfer, 6 5.6% – 0% relief
- Prepaid card 4 3.7% – 0% relief
How Automatic Data Processing, Inc.'s 111 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 39 |
| Debt collection | 20 |
| Credit reporting, credit repair services, or other personal consumer reports | 16 |
| Checking or savings account | 15 |
| Bank account or service | 7 |
| Money transfer, virtual currency, or money service | 6 |
| Prepaid card | 4 |
| Money transfers | 1 |
| Credit card | 1 |
| Student loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Where Automatic Data Processing, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 18% of this company's filings
Automatic Data Processing, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 5
- +150% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 20 |
| FL | 14 |
| GA | 8 |
| TX | 6 |
| NJ | 5 |
| NY | 5 |
| OH | 4 |
| IL | 4 |
| OK | 4 |
| WA | 3 |
| CO | 3 |
| VA | 3 |
| SC | 2 |
| MD | 2 |
| MI | 2 |
| IA | 2 |
| CT | 2 |
| WI | 2 |
| MS | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble using the card | 14 |
| Incorrect information on your report | 12 |
| Attempts to collect debt not owed | 10 |
| Problem with a purchase or transfer | 10 |
| Unexpected or other fees | 7 |
| Managing an account | 6 |
| Problem with a lender or other company charging your account | 6 |
| Problem getting a card or closing an account | 6 |
| Written notification about debt | 5 |
| Problem with a company's investigation into an existing issue | 4 |
| Fraud or scam | 3 |
| Unauthorized transactions/trans. issues | 3 |
| Making/receiving payments, sending money | 2 |
| Deposits and withdrawals | 2 |
| Using a debit or ATM card | 2 |
| Took or threatened to take negative or legal action | 2 |
| Account opening, closing, or management | 1 |
| Taking/threatening an illegal action | 1 |
| Identity theft / Fraud / Embezzlement | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 50% |
| 2016 | 9 | 100% |
| 2017 | 22 | 100% |
| 2018 | 14 | 100% |
| 2019 | 33 | 93.9% |
| 2020 | 26 | 92.3% |
| 2021 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Automatic Data Processing, Inc.'s narrative-rich complaint ledger
Automatic Data Processing, Inc.'s 111 logged complaints stay concentrated: only 32 states show a filing. 45% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2021-03-10.
Automatic Data Processing, Inc. answers 95.5% of complaints inside the CFPB's tracked window and closes 99.1% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Trouble using the card."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Automatic Data Processing, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Automatic Data Processing, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 111.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Automatic Data Processing, Inc. (95.5% timely; 0.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record