2026 data Public-data reference. official source

Automatic Data Processing, Inc.

92 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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92 consumer complaints filed with the CFPB

This profile shows Automatic Data Processing, Inc.'s complaint history from CFPB public records. 92 consumers have filed complaints since 2015. The company has a 95.7% timely response rate and has provided relief in 1.1% of cases.

92
Total Complaints
95.7%
Timely Response
4.3%
Disputed
1.1%
Relief Provided
29
States Active
2015
Since

Total complaints

92

Filed since 2015

Timely response

95.7%

CFPB-tracked response window

Relief rate

1.1%

Closed with monetary or non-monetary relief

Timely response rate 95.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.1%
Industry median

Share closed with monetary or non-monetary relief.

Automatic Data Processing, Inc. complaint mix by product

Total complaints: 92

Automatic Data Processing, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 92 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit card: 31 complaints (35.2%), resolution 3.2% Credit card 35.2% Debt collection: 18 complaints (20.5%), resolution 0.0% Debt collection 20.5% Credit reporting,: 13 complaints (14.8%), resolution 0.0% Credit reporting, 14.8% Checking or: 12 complaints (13.6%), resolution 0.0% Checking or 13.6% Bank account: 5 complaints (5.7%), resolution 0.0% Money transfer,: 5 complaints (5.7%), resolution 0.0% Prepaid card: 4 complaints (4.5%), resolution 0.0%
  • Credit card 31 35.2% – 3% relief
  • Debt collection 18 20.5% – 0% relief
  • Credit reporting, 13 14.8% – 0% relief
  • Checking or 12 13.6% – 0% relief
  • Bank account 5 5.7% – 0% relief
  • Money transfer, 5 5.7% – 0% relief
  • Prepaid card 4 4.5% – 0% relief

How Automatic Data Processing, Inc.'s 92 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit card or prepaid card 31
Debt collection 18
Credit reporting, credit repair services, or other personal consumer reports 13
Checking or savings account 12
Bank account or service 5
Money transfer, virtual currency, or money service 5
Prepaid card 4
Student loan 1
Credit card 1
Payday loan, title loan, or personal loan 1
Money transfers 1

Top States

State Complaints
CA 18
FL 11
GA 8
OH 4
TX 4
NY 4
IL 4
CO 3
NJ 3
VA 3
OK 3
WA 2
SC 2
MD 2
TN 1
CT 1
PA 1
WI 1
IN 1
NC 1

Top Issues

Issue Complaints
Trouble using the card 11
Incorrect information on your report 10
Problem with a purchase or transfer 10
Attempts to collect debt not owed 10
Unexpected or other fees 6
Managing an account 5
Problem with a lender or other company charging your account 4
Written notification about debt 4
Problem with a company's investigation into an existing issue 3
Unauthorized transactions/trans. issues 3
Fraud or scam 3
Making/receiving payments, sending money 2
Problem getting a card or closing an account 2
Took or threatened to take negative or legal action 2
Advertising 1
Closing an account 1
Other transaction problem 1
Using a debit or ATM card 1
Dealing with your lender or servicer 1
Taking/threatening an illegal action 1

Yearly Trend

Year Complaints Timely
2015 2 50%
2016 7 100%
2017 21 100%
2018 10 100%
2019 29 96.6%
2020 20 90%
2021 3 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Automatic Data Processing, Inc.

Automatic Data Processing, Inc. has accumulated 92 consumer complaints in the CFPB public database, with filings active across 29 U.S. states. Of those submissions, 31 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2021-03-10, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Automatic Data Processing, Inc. reports a 95.7% timely-response rate and has closed 98.9% of cases with a written explanation to the consumer. 1.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit card or prepaid card", and the single most common underlying issue is "Trouble using the card".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Automatic Data Processing, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Automatic Data Processing, Inc. have?

Automatic Data Processing, Inc. has received 92 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Automatic Data Processing, Inc. respond to complaints on time?

Automatic Data Processing, Inc. has a 95.7% timely response rate to CFPB complaints.

What is the most common complaint about Automatic Data Processing, Inc.?

The most common issue reported against Automatic Data Processing, Inc. is "Trouble using the card" in the "Credit card or prepaid card" product category.

Read our methodology — how this data is sourced, computed, and verified.

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