2026 data Public-data reference Official source

Payactiv, Inc.

104 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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104
Total Complaints
80.8%
Timely Response
0%
Disputed
0%
Relief Provided
27
States Active
2019
Since

Data updated June 2026

Timely response rate 80.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

Payactiv, Inc. complaint mix by product

Total complaints: 104

Payactiv, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 104 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Prepaid card: 32 complaints (31.1%), resolution 0.0% Prepaid card 31.1% Payday loan,: 26 complaints (25.2%), resolution 0.0% Payday loan, 25.2% Checking or: 18 complaints (17.5%), resolution 0.0% Checking or 17.5% Credit card: 13 complaints (12.6%), resolution 0.0% Credit card 12.6% Money transfer,: 7 complaints (6.8%), resolution 0.0% Money transfer, 6.8% Payday loan,: 5 complaints (4.9%), resolution 0.0% Credit card: 2 complaints (1.9%), resolution 0.0%
  • Prepaid card 32 31.1% – 0% relief
  • Payday loan, 26 25.2% – 0% relief
  • Checking or 18 17.5% – 0% relief
  • Credit card 13 12.6% – 0% relief
  • Money transfer, 7 6.8% – 0% relief
  • Payday loan, 5 4.9% – 0% relief
  • Credit card 2 1.9% – 0% relief

How Payactiv, Inc.'s 104 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Prepaid card 32
Payday loan, title loan, personal loan, or advance loan 26
Checking or savings account 18
Credit card or prepaid card 13
Money transfer, virtual currency, or money service 7
Payday loan, title loan, or personal loan 5
Credit card 2
Debt collection 1

Top States

State Complaints
TX 16
FL 11
IL 9
CA 8
OH 7
NV 6
NC 6
OR 5
IN 4
MS 3
VA 3
AZ 3
ID 2
MO 2
CT 2
NY 2
OK 2
UT 2
GA 2
CO 2

Top Issues

Issue Complaints
Managing an account 12
Unexpected or other fees 12
Problem with a purchase or transfer 12
Problems receiving the advance 9
Trouble using the card 9
Issues with repayment 9
Problem getting a card or closing an account 8
Unexpected fees 5
Problem with a lender or other company charging your account 4
Problem with a purchase shown on your statement 2
Other features, terms, or problems 2
Was approved for a loan, but didn't receive the money 2
Advertising 2
Confusing or missing disclosures 2
Confusing or misleading advertising or marketing 2
Opening an account 1
Getting a credit card 1
Unauthorized transactions or other transaction problem 1
Wrong amount charged or received 1
Trouble accessing funds in your mobile or digital wallet 1

Yearly Trend

Year Complaints Timely
2019 1 100%
2020 1 100%
2021 2 100%
2022 7 100%
2023 19 100%
2024 23 91.3%
2025 35 62.9%
2026 16 68.8%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Payactiv, Inc.

Payactiv, Inc.'s 104 logged complaints stay concentrated: only 27 states show a filing on record. 65.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-22.

Payactiv, Inc. answers 80.8% of complaints inside the CFPB's tracked window and closes 98.1% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Prepaid card" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Payactiv, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Payactiv, Inc. have?

104, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Payactiv, Inc. respond to complaints on time?

80.8% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Payactiv, Inc.?

"Managing an account", filed under the "Prepaid card" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.