CFPB · Diversified product mix
Payactiv, Inc.
104 CFPB complaints · diversified mix (top product 30.8%) · top issue Managing an account.
Payactiv, Inc.: top product "Prepaid card" is only 30.8% of 104 - multi-bucket mix. Timely 80.8% · relief 0%. Allegations, not findings.
- Diversified product mix
- +1500% filings 2019 to 2026
CFPB relief outcome brief
CCDB company payactiv-inc
0% relief · 80.8% timely · 104 filings · Prepaid card
Same-product relief peers
Nearest relief peer: Incomm Holdings Inc. (0.4% relief)
Payactiv, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Payactiv, Inc.'s 104 filings include narrative text
65.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Payactiv, Inc. complaint mix by product
- Prepaid card 32 31.1% – 0% relief
- Payday loan, 26 25.2% – 0% relief
- Checking or 18 17.5% – 0% relief
- Credit card 13 12.6% – 0% relief
- Money transfer, 7 6.8% – 0% relief
- Payday loan, 5 4.9% – 0% relief
- Credit card 2 1.9% – 0% relief
How Payactiv, Inc.'s 104 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Prepaid card | 32 |
| Payday loan, title loan, personal loan, or advance loan | 26 |
| Checking or savings account | 18 |
| Credit card or prepaid card | 13 |
| Money transfer, virtual currency, or money service | 7 |
| Payday loan, title loan, or personal loan | 5 |
| Credit card | 2 |
| Debt collection | 1 |
Where Payactiv, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 15.4% of this company's filings
Payactiv, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 16
- +1500% vs 2019
Top States
| State | Complaints |
|---|---|
| TX | 16 |
| FL | 11 |
| IL | 9 |
| CA | 8 |
| OH | 7 |
| NV | 6 |
| NC | 6 |
| OR | 5 |
| IN | 4 |
| MS | 3 |
| VA | 3 |
| AZ | 3 |
| ID | 2 |
| MO | 2 |
| CT | 2 |
| NY | 2 |
| OK | 2 |
| UT | 2 |
| GA | 2 |
| CO | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 12 |
| Unexpected or other fees | 12 |
| Problem with a purchase or transfer | 12 |
| Problems receiving the advance | 9 |
| Trouble using the card | 9 |
| Issues with repayment | 9 |
| Problem getting a card or closing an account | 8 |
| Unexpected fees | 5 |
| Problem with a lender or other company charging your account | 4 |
| Problem with a purchase shown on your statement | 2 |
| Other features, terms, or problems | 2 |
| Was approved for a loan, but didn't receive the money | 2 |
| Advertising | 2 |
| Confusing or missing disclosures | 2 |
| Confusing or misleading advertising or marketing | 2 |
| Opening an account | 1 |
| Getting a credit card | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Wrong amount charged or received | 1 |
| Trouble accessing funds in your mobile or digital wallet | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 2 | 100% |
| 2022 | 7 | 100% |
| 2023 | 19 | 100% |
| 2024 | 23 | 91.3% |
| 2025 | 35 | 62.9% |
| 2026 | 16 | 68.8% |
Source: CFPB Consumer Complaint Database
Payactiv, Inc. spreads across product buckets
Payactiv, Inc.'s 104 logged complaints stay concentrated: only 27 states show a filing. 65.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-22.
Payactiv, Inc. answers 80.8% of complaints inside the CFPB's tracked window and closes 98.1% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Prepaid card" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Payactiv, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Payactiv, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 104.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 80.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Payactiv, Inc. (80.8% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix