CFPB · Slower timely-response band
Conduent Incorporated
2.3K CFPB complaints · 65.2% timely (slow band) · top issue Problem getting a card or closing an account.
Conduent Incorporated answers 65.2% on time (lower third) across 2.3K filings. Relief 2.5% · top product Credit card or prepaid card. Allegations, not findings.
- Slower timely-response band
- +760% filings 2016 to 2026
CFPB relief outcome brief
CCDB company conduent-incorporated
2.5% relief · 65.2% timely · 2.3K filings · Credit card or prepaid card
Same-product relief peers
Nearest relief peer: Netspend Corporation (1% relief)
Conduent Incorporated closes 2.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Conduent Incorporated scores strongest on closed with explanation (89/100 percentile-benchmarked) and weakest on relief provided (12/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
12 / 100 percentile-benchmarked
2.5% of complaints closed with relief to the consumer
Timely response
39 / 100 percentile-benchmarked
65.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
94% of complaints closed with an explanation to the consumer
Most of Conduent Incorporated's 2.3K filings include narrative text
45.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Conduent Incorporated complaint mix by product
- Credit card 1K 64.3% – 2% relief
- Prepaid card 528 23.6% – 4% relief
- Checking or 150 6.7% – 3% relief
- Money transfer, 69 3.1% – 1% relief
- Credit card 29 1.3% – 0% relief
- Bank account 13 0.6% – 46% relief
- Debt collection 10 0.4% – 0% relief
How Conduent Incorporated's 2.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 1.4K |
| Prepaid card | 528 |
| Checking or savings account | 150 |
| Money transfer, virtual currency, or money service | 69 |
| Credit card | 29 |
| Bank account or service | 13 |
| Debt collection | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Credit reporting or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Conduent Incorporated
Top states by attributed CFPB complaint volume for this company
- Leading state
- GA
- 16.1% of this company's filings
Conduent Incorporated rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 215
- +760% vs 2016
Volume vs. relief
Where Conduent Incorporated sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Conduent Incorporated files more complaint volume than 40% of them, and closes complaints with relief more often than 48% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 2,251 · Closed with relief: 2.5%
Top States
| State | Complaints |
|---|---|
| GA | 362 |
| FL | 201 |
| OK | 169 |
| VA | 123 |
| NY | 117 |
| AL | 114 |
| TN | 111 |
| CA | 107 |
| PA | 95 |
| NV | 93 |
| MS | 73 |
| NJ | 62 |
| IL | 56 |
| AZ | 54 |
| MI | 49 |
| IN | 43 |
| WI | 41 |
| NM | 31 |
| TX | 30 |
| SC | 25 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem getting a card or closing an account | 599 |
| Problem with a purchase or transfer | 558 |
| Trouble using the card | 464 |
| Unexpected or other fees | 274 |
| Managing an account | 117 |
| Problem with a purchase shown on your statement | 28 |
| Problem with a lender or other company charging your account | 20 |
| Fraud or scam | 20 |
| Money was not available when promised | 17 |
| Other features, terms, or problems | 17 |
| Other transaction problem | 15 |
| Getting a credit card | 10 |
| Unauthorized transactions/trans. issues | 9 |
| Using a debit or ATM card | 8 |
| Problem caused by your funds being low | 7 |
| Trouble using your card | 7 |
| Advertising | 7 |
| Incorrect information on your report | 5 |
| Closing an account | 5 |
| Fees or interest | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 25 | 100% |
| 2017 | 30 | 100% |
| 2018 | 28 | 100% |
| 2019 | 78 | 96.2% |
| 2020 | 872 | 51.3% |
| 2021 | 314 | 83.8% |
| 2022 | 148 | 70.3% |
| 2023 | 166 | 62% |
| 2024 | 139 | 77% |
| 2025 | 236 | 94.5% |
| 2026 | 215 | 29.3% |
Source: CFPB Consumer Complaint Database
Conduent Incorporated in the slower-timely third
Conduent Incorporated's 2,251 logged complaints reach a nationwide footprint - 44 states have at least one filing. 45.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-06-25. Timely response 65.2% sits in the lower third of the corpus.
Conduent Incorporated answers 65.2% of complaints inside the CFPB's tracked window (timely band: slow) and closes 2.5% with relief; 94% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit card or prepaid card" · top issue "Problem getting a card or closing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Conduent Incorporated.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Conduent Incorporated: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 65.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Conduent Incorporated (#206 of 342; 65.2% timely; 2.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band