Branch Messenger, Inc.
301 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Branch Messenger, Inc. complaint mix by product
- Checking or 154 51.2% – 0% relief
- Prepaid card 79 26.2% – 0% relief
- Money transfer, 47 15.6% – 0% relief
- Credit card 16 5.3% – 0% relief
- Credit card 3 1.0% – 0% relief
- Credit reporting 2 0.7% – 0% relief
How Branch Messenger, Inc.'s 301 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 154 |
| Prepaid card | 79 |
| Money transfer, virtual currency, or money service | 47 |
| Credit card | 16 |
| Credit card or prepaid card | 3 |
| Credit reporting or other personal consumer reports | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 39 |
| FL | 33 |
| TX | 27 |
| AZ | 18 |
| GA | 18 |
| NV | 12 |
| OH | 10 |
| NC | 10 |
| PA | 10 |
| CO | 9 |
| VA | 9 |
| NY | 9 |
| MI | 9 |
| IL | 7 |
| NJ | 7 |
| WI | 6 |
| IN | 6 |
| OR | 5 |
| MO | 5 |
| ID | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 101 |
| Problem with a purchase or transfer | 53 |
| Problem with a lender or other company charging your account | 34 |
| Fraud or scam | 16 |
| Problem with a purchase shown on your statement | 11 |
| Unauthorized transactions or other transaction problem | 10 |
| Closing an account | 10 |
| Unexpected or other fees | 10 |
| Problem getting a card or closing an account | 9 |
| Trouble accessing funds in your mobile or digital wallet | 6 |
| Trouble using the card | 6 |
| Opening an account | 5 |
| Problem with overdraft | 4 |
| Problem caused by your funds being low | 4 |
| Other transaction problem | 4 |
| Managing, opening, or closing your mobile wallet account | 3 |
| Money was not available when promised | 3 |
| Advertising | 2 |
| Other features, terms, or problems | 2 |
| Problem with a company's investigation into an existing issue | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 5 | 100% |
| 2023 | 27 | 100% |
| 2024 | 28 | 100% |
| 2025 | 131 | 100% |
| 2026 | 110 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Branch Messenger, Inc.
Branch Messenger, Inc.'s 301 logged complaints stay concentrated: only 37 states show a filing on record. 59.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2022 through 2026-06-25.
Branch Messenger, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 98.7% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Branch Messenger, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Branch Messenger, Inc. have?
301, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Branch Messenger, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Branch Messenger, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.