CFPB · Narrative-heavy record
Branch Messenger, Inc.
301 CFPB complaints · 59.1% with narratives · top issue Managing an account.
Branch Messenger, Inc.: 59.1% of 301 filings include consumer narratives. Timely 100% · relief 0% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +2100% filings 2022 to 2026
CFPB relief outcome brief
CCDB company branch-messenger-inc
0% relief · 100% timely · 301 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Axos Financial, Inc. (0% relief)
Branch Messenger, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Branch Messenger, Inc.'s 301 filings include narrative text
59.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Branch Messenger, Inc. complaint mix by product
- Checking or 154 51.2% – 0% relief
- Prepaid card 79 26.2% – 0% relief
- Money transfer, 47 15.6% – 0% relief
- Credit card 16 5.3% – 0% relief
- Credit card 3 1.0% – 0% relief
- Credit reporting 2 0.7% – 0% relief
How Branch Messenger, Inc.'s 301 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 154 |
| Prepaid card | 79 |
| Money transfer, virtual currency, or money service | 47 |
| Credit card | 16 |
| Credit card or prepaid card | 3 |
| Credit reporting or other personal consumer reports | 2 |
Where Branch Messenger, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13% of this company's filings
Branch Messenger, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 110
- +2100% vs 2022
Top States
| State | Complaints |
|---|---|
| CA | 39 |
| FL | 33 |
| TX | 27 |
| AZ | 18 |
| GA | 18 |
| NV | 12 |
| OH | 10 |
| NC | 10 |
| PA | 10 |
| CO | 9 |
| VA | 9 |
| NY | 9 |
| MI | 9 |
| IL | 7 |
| NJ | 7 |
| WI | 6 |
| IN | 6 |
| OR | 5 |
| MO | 5 |
| ID | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 101 |
| Problem with a purchase or transfer | 53 |
| Problem with a lender or other company charging your account | 34 |
| Fraud or scam | 16 |
| Problem with a purchase shown on your statement | 11 |
| Unauthorized transactions or other transaction problem | 10 |
| Closing an account | 10 |
| Unexpected or other fees | 10 |
| Problem getting a card or closing an account | 9 |
| Trouble accessing funds in your mobile or digital wallet | 6 |
| Trouble using the card | 6 |
| Opening an account | 5 |
| Problem with overdraft | 4 |
| Problem caused by your funds being low | 4 |
| Other transaction problem | 4 |
| Managing, opening, or closing your mobile wallet account | 3 |
| Money was not available when promised | 3 |
| Advertising | 2 |
| Other features, terms, or problems | 2 |
| Problem with a company's investigation into an existing issue | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 5 | 100% |
| 2023 | 27 | 100% |
| 2024 | 28 | 100% |
| 2025 | 131 | 100% |
| 2026 | 110 | 100% |
Source: CFPB Consumer Complaint Database
Branch Messenger, Inc.'s narrative-rich complaint ledger
Branch Messenger, Inc.'s 301 logged complaints stay concentrated: only 37 states show a filing. 59.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-06-25.
Branch Messenger, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 98.7% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Branch Messenger, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Branch Messenger, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 301.
- Merchants & Medical Adjustment Bureau, Inc. dba Credit Bureau Associates Δ 0 complaints · 0% relief 301complaints
- First Investors Servicing Corporation, Atlanta, GA Branch Δ 1 complaints · 24.7% relief 300complaints
- Meta Payments Inc. Δ 2 complaints · 10.9% relief 303complaints
- Scott Fetzer Financial Group Inc. Δ 2 complaints · 12.5% relief 303complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Branch Messenger, Inc. (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record