CFPB · Higher closed-with-relief share
Blackhawk Network Holdings Inc.
1.3K CFPB complaints · 23.7% relief (high band) · top issue Trouble using the card.
Blackhawk Network Holdings Inc. closes 23.7% with relief (upper third) on 1.3K filings. Timely 95.4% · top product Prepaid card. Allegations, not findings.
- Higher closed-with-relief share
- +1685.7% filings 2014 to 2026
CFPB relief outcome brief
CCDB company blackhawk-network-holdings-inc
23.7% relief · 95.4% timely · 1.3K filings · Prepaid card
Same-product relief peers
Nearest relief peer: Newport Intermediate Inc. (13.6% relief)
Blackhawk Network Holdings Inc. closes 23.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Blackhawk Network Holdings Inc. scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (55/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
23.7% of complaints closed with relief to the consumer
Timely response
92 / 100 percentile-benchmarked
95.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
55 / 100 percentile-benchmarked
75.4% of complaints closed with an explanation to the consumer
Most of Blackhawk Network Holdings Inc.'s 1.3K filings include narrative text
60.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Blackhawk Network Holdings Inc. complaint mix by product
- Prepaid card 757 57.2% – 12% relief
- Credit card 480 36.3% – 43% relief
- Money transfer, 41 3.1% – 12% relief
- Credit card 21 1.6% – 0% relief
- Bank account 11 0.8% – 55% relief
- Money transfers 8 0.6% – 38% relief
- Checking or 5 0.4% – 20% relief
Lighter-volume mix: how Blackhawk Network Holdings Inc.'s 1.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Prepaid card | 757 |
| Credit card or prepaid card | 480 |
| Money transfer, virtual currency, or money service | 41 |
| Credit card | 21 |
| Bank account or service | 11 |
| Money transfers | 8 |
| Checking or savings account | 5 |
| Consumer Loan | 2 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Nationwide filing states for Blackhawk Network Holdings Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 20% of this company's filings
Blackhawk Network Holdings Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 125
- +1685.7% vs 2014
Volume vs. relief
Where Blackhawk Network Holdings Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Blackhawk Network Holdings Inc. files more complaint volume than 16% of them, and closes complaints with relief more often than 86% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,328 · Closed with relief: 23.7%
Top States
| State | Complaints |
|---|---|
| CA | 265 |
| NY | 96 |
| TX | 77 |
| FL | 73 |
| NJ | 58 |
| MI | 47 |
| OH | 46 |
| PA | 44 |
| VA | 41 |
| IL | 39 |
| WA | 39 |
| MD | 36 |
| MA | 35 |
| GA | 32 |
| CO | 32 |
| NC | 31 |
| OR | 25 |
| IN | 22 |
| AZ | 20 |
| WI | 19 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble using the card | 470 |
| Problem with a purchase or transfer | 208 |
| Problem getting a card or closing an account | 182 |
| Unexpected or other fees | 115 |
| Fraud or scam | 71 |
| Managing, opening, or closing account | 65 |
| Unauthorized transactions/trans. issues | 52 |
| Trouble using your card | 26 |
| Problem with a purchase shown on your statement | 20 |
| Adding money | 17 |
| Fees | 11 |
| Advertising | 8 |
| Unauthorized transactions or other transaction problem | 7 |
| Account opening, closing, or management | 6 |
| Managing, opening, or closing your mobile wallet account | 5 |
| Other features, terms, or problems | 5 |
| Money was not available when promised | 5 |
| Fees or interest | 4 |
| Problem adding money | 4 |
| Other transaction problem | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 7 | 100% |
| 2015 | 114 | 99.1% |
| 2016 | 82 | 100% |
| 2017 | 79 | 100% |
| 2018 | 49 | 100% |
| 2019 | 61 | 100% |
| 2020 | 64 | 100% |
| 2021 | 89 | 100% |
| 2022 | 119 | 96.6% |
| 2023 | 139 | 76.3% |
| 2024 | 151 | 88.1% |
| 2025 | 249 | 98.8% |
| 2026 | 125 | 98.4% |
Source: CFPB Consumer Complaint Database
Blackhawk Network Holdings Inc. in the higher-relief third
Blackhawk Network Holdings Inc.'s 1,328 logged complaints reach a nationwide footprint - 49 states have at least one filing. 60.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-25. Closed-with-relief 23.7% sits in the upper third of the corpus.
Blackhawk Network Holdings Inc. closes 23.7% with monetary or non-monetary relief and answers 95.4% inside the CFPB window; 75.4% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Prepaid card" · top issue "Trouble using the card."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Blackhawk Network Holdings Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Blackhawk Network Holdings Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Blackhawk Network Holdings Inc. (#288 of 342; 95.4% timely; 23.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share