Blackhawk Network Holdings Inc.
1.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Blackhawk Network Holdings Inc. complaint mix by product
- Prepaid card 757 57.2% – 12% relief
- Credit card 480 36.3% – 43% relief
- Money transfer, 41 3.1% – 12% relief
- Credit card 21 1.6% – 0% relief
- Bank account 11 0.8% – 55% relief
- Money transfers 8 0.6% – 38% relief
- Checking or 5 0.4% – 20% relief
How Blackhawk Network Holdings Inc.'s 1.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Prepaid card | 757 |
| Credit card or prepaid card | 480 |
| Money transfer, virtual currency, or money service | 41 |
| Credit card | 21 |
| Bank account or service | 11 |
| Money transfers | 8 |
| Checking or savings account | 5 |
| Consumer Loan | 2 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 265 |
| NY | 96 |
| TX | 77 |
| FL | 73 |
| NJ | 58 |
| MI | 47 |
| OH | 46 |
| PA | 44 |
| VA | 41 |
| IL | 39 |
| WA | 39 |
| MD | 36 |
| MA | 35 |
| GA | 32 |
| CO | 32 |
| NC | 31 |
| OR | 25 |
| IN | 22 |
| AZ | 20 |
| WI | 19 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble using the card | 470 |
| Problem with a purchase or transfer | 208 |
| Problem getting a card or closing an account | 182 |
| Unexpected or other fees | 115 |
| Fraud or scam | 71 |
| Managing, opening, or closing account | 65 |
| Unauthorized transactions/trans. issues | 52 |
| Trouble using your card | 26 |
| Problem with a purchase shown on your statement | 20 |
| Adding money | 17 |
| Fees | 11 |
| Advertising | 8 |
| Unauthorized transactions or other transaction problem | 7 |
| Account opening, closing, or management | 6 |
| Managing, opening, or closing your mobile wallet account | 5 |
| Other features, terms, or problems | 5 |
| Money was not available when promised | 5 |
| Fees or interest | 4 |
| Problem adding money | 4 |
| Other transaction problem | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 7 | 100% |
| 2015 | 114 | 99.1% |
| 2016 | 82 | 100% |
| 2017 | 79 | 100% |
| 2018 | 49 | 100% |
| 2019 | 61 | 100% |
| 2020 | 64 | 100% |
| 2021 | 89 | 100% |
| 2022 | 119 | 96.6% |
| 2023 | 139 | 76.3% |
| 2024 | 151 | 88.1% |
| 2025 | 249 | 98.8% |
| 2026 | 125 | 98.4% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Blackhawk Network Holdings Inc.
Blackhawk Network Holdings Inc.'s 1,328 logged complaints reach a nationwide footprint - 49 states have at least one filing on record. 60.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2026-06-25.
Blackhawk Network Holdings Inc. answers 95.4% of complaints inside the CFPB's tracked window and closes 75.4% with a written explanation. 23.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Prepaid card" draws the most filings, most often for "Trouble using the card."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Blackhawk Network Holdings Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Blackhawk Network Holdings Inc. have?
1,328, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Blackhawk Network Holdings Inc. respond to complaints on time?
95.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Blackhawk Network Holdings Inc.?
"Trouble using the card", filed under the "Prepaid card" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.