CFPB · Higher closed-with-relief share
Blackhawk Network Holdings Inc.
1.3K CFPB complaints · 23.7% relief (high band) · top issue Trouble using the card.
Blackhawk Network Holdings Inc. closes 23.7% with relief (upper third) on 1.3K filings. Timely 95.4% · top product Prepaid card. Allegations, not findings.
- Volume rank #288 of 342
- Higher closed-with-relief share
- +1685.7% filings 2014 to 2026
CFPB relief outcome brief
CCDB company blackhawk-network-holdings-inc
23.7% relief · 95.4% timely · 1.3K filings · Prepaid card
Same-product relief peers
Nearest relief peer: Newport Intermediate Inc. (13.6% relief)
Blackhawk Network Holdings Inc. closes 23.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Blackhawk Network Holdings Inc.'s 1.3K filings include narrative text
60.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Blackhawk Network Holdings Inc. complaint mix by product
- Prepaid card 757 57.2% – 12% relief
- Credit card 480 36.3% – 43% relief
- Money transfer, 41 3.1% – 12% relief
- Credit card 21 1.6% – 0% relief
- Bank account 11 0.8% – 55% relief
- Money transfers 8 0.6% – 38% relief
- Checking or 5 0.4% – 20% relief
Lighter-volume mix: how Blackhawk Network Holdings Inc.'s 1.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Prepaid card | 757 |
| Credit card or prepaid card | 480 |
| Money transfer, virtual currency, or money service | 41 |
| Credit card | 21 |
| Bank account or service | 11 |
| Money transfers | 8 |
| Checking or savings account | 5 |
| Consumer Loan | 2 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Nationwide filing states for Blackhawk Network Holdings Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 20% of this company's filings
Blackhawk Network Holdings Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 125
- +1685.7% vs 2014
Top States
| State | Complaints |
|---|---|
| CA | 265 |
| NY | 96 |
| TX | 77 |
| FL | 73 |
| NJ | 58 |
| MI | 47 |
| OH | 46 |
| PA | 44 |
| VA | 41 |
| IL | 39 |
| WA | 39 |
| MD | 36 |
| MA | 35 |
| GA | 32 |
| CO | 32 |
| NC | 31 |
| OR | 25 |
| IN | 22 |
| AZ | 20 |
| WI | 19 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble using the card | 470 |
| Problem with a purchase or transfer | 208 |
| Problem getting a card or closing an account | 182 |
| Unexpected or other fees | 115 |
| Fraud or scam | 71 |
| Managing, opening, or closing account | 65 |
| Unauthorized transactions/trans. issues | 52 |
| Trouble using your card | 26 |
| Problem with a purchase shown on your statement | 20 |
| Adding money | 17 |
| Fees | 11 |
| Advertising | 8 |
| Unauthorized transactions or other transaction problem | 7 |
| Account opening, closing, or management | 6 |
| Managing, opening, or closing your mobile wallet account | 5 |
| Other features, terms, or problems | 5 |
| Money was not available when promised | 5 |
| Fees or interest | 4 |
| Problem adding money | 4 |
| Other transaction problem | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 7 | 100% |
| 2015 | 114 | 99.1% |
| 2016 | 82 | 100% |
| 2017 | 79 | 100% |
| 2018 | 49 | 100% |
| 2019 | 61 | 100% |
| 2020 | 64 | 100% |
| 2021 | 89 | 100% |
| 2022 | 119 | 96.6% |
| 2023 | 139 | 76.3% |
| 2024 | 151 | 88.1% |
| 2025 | 249 | 98.8% |
| 2026 | 125 | 98.4% |
Source: CFPB Consumer Complaint Database
Blackhawk Network Holdings Inc. in the higher-relief third
Blackhawk Network Holdings Inc.'s 1,328 logged complaints reach a nationwide footprint - 49 states have at least one filing. 60.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-25. Closed-with-relief 23.7% sits in the upper third of the corpus.
Blackhawk Network Holdings Inc. closes 23.7% with monetary or non-monetary relief and answers 95.4% inside the CFPB window; 75.4% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Prepaid card" · top issue "Trouble using the card."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Blackhawk Network Holdings Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Blackhawk Network Holdings Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Blackhawk Network Holdings Inc. (#288 of 342; 95.4% timely; 23.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share