2026 data Public-data reference. official source

Blackhawk Network Holdings Inc.

927 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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927 consumer complaints filed with the CFPB

This profile shows Blackhawk Network Holdings Inc.'s complaint history from CFPB public records. 927 consumers have filed complaints since 2014. The company has a 96.1% timely response rate and has provided relief in 24.5% of cases.

927
Total Complaints
96.1%
Timely Response
3.5%
Disputed
24.5%
Relief Provided
48
States Active
2014
Since

Total complaints

927

Filed since 2014

Timely response

96.1%

CFPB-tracked response window

Relief rate

24.5%

Closed with monetary or non-monetary relief

Timely response rate 96.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 24.5%
Industry median

Share closed with monetary or non-monetary relief.

Blackhawk Network Holdings Inc. complaint mix by product

Total complaints: 927

Blackhawk Network Holdings Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 927 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Prepaid card: 521 complaints (56.5%), resolution 14.4% Prepaid card 56.5% Credit card: 340 complaints (36.9%), resolution 41.5% Credit card 36.9% Money transfer,: 27 complaints (2.9%), resolution 14.8% Credit card: 15 complaints (1.6%), resolution 0.0% Bank account: 8 complaints (0.9%), resolution 37.5% Money transfers: 6 complaints (0.7%), resolution 50.0% Checking or: 5 complaints (0.5%), resolution 20.0%
  • Prepaid card 521 56.5% – 14% relief
  • Credit card 340 36.9% – 42% relief
  • Money transfer, 27 2.9% – 15% relief
  • Credit card 15 1.6% – 0% relief
  • Bank account 8 0.9% – 38% relief
  • Money transfers 6 0.7% – 50% relief
  • Checking or 5 0.5% – 20% relief

How Blackhawk Network Holdings Inc.'s 927 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Prepaid card 521
Credit card or prepaid card 340
Money transfer, virtual currency, or money service 27
Credit card 15
Bank account or service 8
Money transfers 6
Checking or savings account 5
Consumer Loan 2
Debt collection 2
Credit reporting, credit repair services, or other personal consumer reports 1

Top States

State Complaints
CA 182
NY 76
FL 49
TX 48
NJ 43
OH 32
MI 32
PA 29
WA 28
MD 27
VA 26
IL 26
GA 22
CO 22
MA 21
OR 19
NC 17
IN 17
CT 16
WI 15

Top Issues

Issue Complaints
Trouble using the card 319
Problem with a purchase or transfer 127
Problem getting a card or closing an account 118
Unexpected or other fees 87
Managing, opening, or closing account 53
Fraud or scam 51
Unauthorized transactions/trans. issues 42
Trouble using your card 20
Problem with a purchase shown on your statement 16
Adding money 14
Fees 11
Advertising 8
Managing, opening, or closing your mobile wallet account 5
Account opening, closing, or management 5
Problem adding money 4
Other features, terms, or problems 3
Trouble accessing funds in your mobile or digital wallet 3
Money was not available when promised 3
Using a debit or ATM card 2
Taking out the loan or lease 2

Yearly Trend

Year Complaints Timely
2014 7 100%
2015 92 100%
2016 67 100%
2017 60 100%
2018 35 100%
2019 43 100%
2020 39 100%
2021 62 100%
2022 99 98%
2023 87 77%
2024 110 88.2%
2025 156 99.4%
2026 70 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Blackhawk Network Holdings Inc.

Blackhawk Network Holdings Inc. has accumulated 927 consumer complaints in the CFPB public database, with filings active across 48 U.S. states. Of those submissions, 419 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-03-28, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Blackhawk Network Holdings Inc. reports a 96.1% timely-response rate and has closed 74.5% of cases with a written explanation to the consumer. 24.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 3.5% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Prepaid card", and the single most common underlying issue is "Trouble using the card".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Blackhawk Network Holdings Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Blackhawk Network Holdings Inc. have?

Blackhawk Network Holdings Inc. has received 927 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Blackhawk Network Holdings Inc. respond to complaints on time?

Blackhawk Network Holdings Inc. has a 96.1% timely response rate to CFPB complaints.

What is the most common complaint about Blackhawk Network Holdings Inc.?

The most common issue reported against Blackhawk Network Holdings Inc. is "Trouble using the card" in the "Prepaid card" product category.

Read our methodology — how this data is sourced, computed, and verified.

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