Total complaints
347
Filed since 2016
347 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
347 consumer complaints filed with the CFPB
This profile shows CARD Corporation's complaint history from CFPB public records. 347 consumers have filed complaints since 2016. The company has a 94.8% timely response rate and has provided relief in 18.2% of cases.
Total complaints
347
Filed since 2016
Timely response
94.8%
CFPB-tracked response window
Relief rate
18.2%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How CARD Corporation's 347 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 170 |
| Checking or savings account | 104 |
| Prepaid card | 48 |
| Money transfer, virtual currency, or money service | 12 |
| Credit card | 9 |
| Bank account or service | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Debt collection | 1 |
| State | Complaints |
|---|---|
| CA | 53 |
| GA | 22 |
| TX | 22 |
| PA | 21 |
| FL | 19 |
| NY | 18 |
| OH | 14 |
| IL | 13 |
| MA | 11 |
| NJ | 11 |
| CO | 10 |
| MN | 9 |
| AZ | 9 |
| NC | 8 |
| KS | 8 |
| VA | 7 |
| MO | 7 |
| LA | 7 |
| MI | 6 |
| AR | 6 |
| Issue | Complaints |
|---|---|
| Problem with a purchase or transfer | 62 |
| Managing an account | 55 |
| Problem getting a card or closing an account | 43 |
| Unexpected or other fees | 38 |
| Problem with a purchase shown on your statement | 24 |
| Opening an account | 20 |
| Trouble using the card | 18 |
| Closing an account | 15 |
| Getting a credit card | 14 |
| Problem with a lender or other company charging your account | 12 |
| Unauthorized transactions/trans. issues | 9 |
| Other features, terms, or problems | 8 |
| Closing your account | 3 |
| Trouble using your card | 3 |
| Fees or interest | 2 |
| Confusing or misleading advertising or marketing | 2 |
| Confusing or missing disclosures | 2 |
| Advertising | 2 |
| Problem caused by your funds being low | 2 |
| Managing, opening, or closing your mobile wallet account | 2 |
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 9 | 100% |
| 2017 | 15 | 100% |
| 2018 | 14 | 85.7% |
| 2019 | 37 | 78.4% |
| 2020 | 38 | 100% |
| 2021 | 53 | 98.1% |
| 2022 | 44 | 93.2% |
| 2023 | 40 | 97.5% |
| 2024 | 48 | 100% |
| 2025 | 44 | 100% |
| 2026 | 5 | 40% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
CARD Corporation has accumulated 347 consumer complaints in the CFPB public database, with filings active across 42 U.S. states. Of those submissions, 210 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2026-03-04, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, CARD Corporation reports a 94.8% timely-response rate and has closed 81% of cases with a written explanation to the consumer. 18.2% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0.9% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit card or prepaid card", and the single most common underlying issue is "Problem with a purchase or transfer".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CARD Corporation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
CARD Corporation has received 347 consumer complaints filed with the Consumer Financial Protection Bureau.
CARD Corporation has a 94.8% timely response rate to CFPB complaints.
The most common issue reported against CARD Corporation is "Problem with a purchase or transfer" in the "Credit card or prepaid card" product category.
Read our methodology — how this data is sourced, computed, and verified.