CFPB · Single-product concentration
Syncapay, Inc
30 CFPB complaints · 86.7% in "Credit card or prepaid card" · top issue Trouble using the card.
Syncapay, Inc: 86.7% of 30 CFPB complaints sit in "Credit card or prepaid card". Timely 63.3% · relief 26.7%. Allegations, not findings.
- Single-product concentration
- +225% filings 2020 to 2022
CFPB relief outcome brief
CCDB company syncapay-inc
26.7% relief · 63.3% timely · 30 filings · Credit card or prepaid card
Same-product relief peers
Nearest relief peer: CARD Corporation (18% relief)
Syncapay, Inc closes 26.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Syncapay, Inc's 30 filings include narrative text
56.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Syncapay, Inc complaint mix by product
- Credit card 26 86.7% – 19% relief
- Money transfer, 4 13.3% – 75% relief
How Syncapay, Inc's 30 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 26 |
| Money transfer, virtual currency, or money service | 4 |
Where Syncapay, Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 16.7% of this company's filings
Syncapay, Inc rising annual filings
Annual filing volume from the CFPB public database
- 2022
- 13
- +225% vs 2020
Top States
| State | Complaints |
|---|---|
| NY | 5 |
| CA | 3 |
| FL | 3 |
| TX | 3 |
| NC | 2 |
| MA | 2 |
| OR | 2 |
| IL | 2 |
| LA | 1 |
| MN | 1 |
| IN | 1 |
| GA | 1 |
| HI | 1 |
| NJ | 1 |
| OH | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble using the card | 9 |
| Problem getting a card or closing an account | 8 |
| Unexpected or other fees | 5 |
| Problem with a purchase or transfer | 3 |
| Managing, opening, or closing your mobile wallet account | 2 |
| Confusing or misleading advertising or marketing | 1 |
| Fraud or scam | 1 |
| Trouble using your card | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 4 | 50% |
| 2021 | 13 | 30.8% |
| 2022 | 13 | 100% |
Source: CFPB Consumer Complaint Database
Syncapay, Inc filings cluster in one product
Syncapay, Inc's 30 logged complaints stay concentrated: only 16 states show a filing. 56.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2022-11-28.
Syncapay, Inc answers 63.3% of complaints inside the CFPB's tracked window and closes 73.3% with a written explanation. 26.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Trouble using the card."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Syncapay, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Syncapay, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 30.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 63.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Syncapay, Inc (63.3% timely; 26.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration