Total complaints
21
Filed since 2020
2026 data Public-data reference. official source
Syncapay, Inc
21 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
21 consumer complaints filed with the CFPB
This profile shows Syncapay, Inc's complaint history from CFPB public records. 21 consumers have filed complaints since 2020. The company has a 61.9% timely response rate and has provided relief in 23.8% of cases.
21
Total Complaints
61.9%
Timely Response
0%
Disputed
23.8%
Relief Provided
12
States Active
2020
Since
Timely response
61.9%
CFPB-tracked response window
Relief rate
23.8%
Closed with monetary or non-monetary relief
Timely response rate 61.9%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 23.8%
Industry median
Share closed with monetary or non-monetary relief.
Syncapay, Inc complaint mix by product
- Credit card 19 90.5% – 21% relief
- Money transfer, 2 9.5% – 50% relief
How Syncapay, Inc's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 19 |
| Money transfer, virtual currency, or money service | 2 |
Top States
| State | Complaints |
|---|---|
| NY | 4 |
| FL | 3 |
| IL | 2 |
| TX | 2 |
| CA | 2 |
| OR | 2 |
| MA | 1 |
| WA | 1 |
| IN | 1 |
| NC | 1 |
| MN | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble using the card | 7 |
| Problem getting a card or closing an account | 6 |
| Unexpected or other fees | 4 |
| Managing, opening, or closing your mobile wallet account | 2 |
| Trouble using your card | 1 |
| Problem with a purchase or transfer | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 2 | 50% |
| 2021 | 11 | 36.4% |
| 2022 | 8 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Syncapay, Inc
Syncapay, Inc has accumulated 21 consumer complaints in the CFPB public database, with filings active across 12 U.S. states. Of those submissions, 8 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2022-11-28, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Syncapay, Inc reports a 61.9% timely-response rate and has closed 76.2% of cases with a written explanation to the consumer. 23.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit card or prepaid card", and the single most common underlying issue is "Trouble using the card".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Syncapay, Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Syncapay, Inc have?
Syncapay, Inc has received 21 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Syncapay, Inc respond to complaints on time?
Syncapay, Inc has a 61.9% timely response rate to CFPB complaints.
What is the most common complaint about Syncapay, Inc?
The most common issue reported against Syncapay, Inc is "Trouble using the card" in the "Credit card or prepaid card" product category.
Read our methodology — how this data is sourced, computed, and verified.
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