CFPB · Narrative-heavy record
Propel, Inc.
55 CFPB complaints · 70.9% with narratives · top issue Managing an account.
Propel, Inc.: 70.9% of 55 filings include consumer narratives. Timely 87.3% · relief 0% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- -78.6% filings 2023 to 2026
CFPB relief outcome brief
CCDB company propel-inc
0% relief · 87.3% timely · 55 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Axos Financial, Inc. (0% relief)
Propel, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Propel, Inc.'s 55 filings include narrative text
70.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Propel, Inc. complaint mix by product
- Checking or 32 58.2% – 0% relief
- Prepaid card 19 34.5% – 0% relief
- Money transfer, 2 3.6% – 0% relief
- Credit card 1 1.8% – 0% relief
- Credit reporting 1 1.8% – 0% relief
How Propel, Inc.'s 55 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 32 |
| Prepaid card | 19 |
| Money transfer, virtual currency, or money service | 2 |
| Credit card or prepaid card | 1 |
| Credit reporting or other personal consumer reports | 1 |
Where Propel, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.5% of this company's filings
Propel, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- -78.6% vs 2023
Top States
| State | Complaints |
|---|---|
| CA | 8 |
| IL | 7 |
| MI | 4 |
| NY | 4 |
| NC | 4 |
| AR | 4 |
| LA | 3 |
| GA | 3 |
| FL | 2 |
| WA | 2 |
| PA | 2 |
| TX | 1 |
| TN | 1 |
| WI | 1 |
| OK | 1 |
| SC | 1 |
| AZ | 1 |
| CO | 1 |
| VT | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 19 |
| Problem with a purchase or transfer | 9 |
| Problem getting a card or closing an account | 7 |
| Problem with a lender or other company charging your account | 5 |
| Closing an account | 5 |
| Unexpected or other fees | 3 |
| Fraud or scam | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Problem caused by your funds being low | 1 |
| Trouble using the card | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Improper use of your report | 1 |
| Opening an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 14 | 100% |
| 2024 | 24 | 95.8% |
| 2025 | 14 | 78.6% |
| 2026 | 3 | 0% |
Source: CFPB Consumer Complaint Database
Propel, Inc.'s narrative-rich complaint ledger
Propel, Inc.'s 55 logged complaints stay concentrated: only 23 states show a filing. 70.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2023 through 2026-03-23.
Propel, Inc. answers 87.3% of complaints inside the CFPB's tracked window and closes 89.1% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Propel, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Propel, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 55.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 87.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Propel, Inc. (87.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record