CFPB · Single-product concentration
Tfs Financial Corporation
368 CFPB complaints · 80.2% in "Mortgage" · top issue Trouble during payment process.
Tfs Financial Corporation: 80.2% of 368 CFPB complaints sit in "Mortgage". Timely 100% · relief 0.8%. Allegations, not findings.
- Single-product concentration
- -4.5% filings 2012 to 2026
CFPB relief outcome brief
CCDB company tfs-financial-corporation
0.8% relief · 100% timely · 368 filings · Mortgage
Same-product relief peers
Nearest relief peer: Carrington Mortgage Services, LLC (0.8% relief)
Tfs Financial Corporation closes 0.8% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 368 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Tfs Financial Corporation complaint mix by product
- Mortgage 295 80.8% – 1% relief
- Checking or 26 7.1% – 0% relief
- Bank account 16 4.4% – 0% relief
- Credit reporting, 11 3.0% – 0% relief
- Credit reporting 9 2.5% – 0% relief
- Consumer Loan 4 1.1% – 0% relief
- Debt collection 4 1.1% – 0% relief
How Tfs Financial Corporation's 368 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 295 |
| Checking or savings account | 26 |
| Bank account or service | 16 |
| Credit reporting, credit repair services, or other personal consumer reports | 11 |
| Credit reporting or other personal consumer reports | 9 |
| Consumer Loan | 4 |
| Debt collection | 4 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan, title loan, or personal loan | 1 |
Where Tfs Financial Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- OH
- 39.4% of this company's filings
Tfs Financial Corporation complaints by year
Annual filing volume from the CFPB public database
- 2026
- 21
- -4.5% vs 2012
Top States
| State | Complaints |
|---|---|
| OH | 145 |
| FL | 79 |
| CA | 28 |
| NJ | 21 |
| GA | 10 |
| WA | 10 |
| VA | 8 |
| PA | 8 |
| IL | 7 |
| NC | 7 |
| CO | 5 |
| NY | 5 |
| MD | 5 |
| MA | 4 |
| IN | 3 |
| SC | 3 |
| KY | 3 |
| CT | 3 |
| TN | 2 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 67 |
| Applying for a mortgage or refinancing an existing mortgage | 57 |
| Loan modification,collection,foreclosure | 41 |
| Loan servicing, payments, escrow account | 35 |
| Closing on a mortgage | 25 |
| Application, originator, mortgage broker | 23 |
| Struggling to pay mortgage | 21 |
| Managing an account | 20 |
| Incorrect information on your report | 14 |
| Settlement process and costs | 10 |
| Credit decision / Underwriting | 7 |
| Deposits and withdrawals | 7 |
| Problem with a company's investigation into an existing problem | 6 |
| Account opening, closing, or management | 6 |
| Improper use of your report | 5 |
| Opening an account | 3 |
| Closing an account | 3 |
| Making/receiving payments, sending money | 2 |
| Shopping for a loan or lease | 2 |
| Other | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 22 | 100% |
| 2013 | 32 | 100% |
| 2014 | 27 | 100% |
| 2015 | 23 | 100% |
| 2016 | 27 | 100% |
| 2017 | 17 | 100% |
| 2018 | 22 | 100% |
| 2019 | 24 | 100% |
| 2020 | 28 | 100% |
| 2021 | 27 | 100% |
| 2022 | 26 | 100% |
| 2023 | 19 | 100% |
| 2024 | 26 | 100% |
| 2025 | 27 | 100% |
| 2026 | 21 | 100% |
Source: CFPB Consumer Complaint Database
Tfs Financial Corporation filings cluster in one product
Tfs Financial Corporation's 368 logged complaints stay concentrated: only 26 states show a filing. Only 29.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-25.
Tfs Financial Corporation answers 100% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Tfs Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Tfs Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 368.
- Altisource Portfolio Solutions, S.à r.l. Δ 1 complaints · 20.6% relief 369complaints
- Equitable Acceptance Corp Δ 1 complaints · 6.8% relief 367complaints
- Select Management Resources, LLC Δ 1 complaints · 79.6% relief 367complaints
- Commercial Acceptance Company Δ 2 complaints · 0% relief 370complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Tfs Financial Corporation (100% timely; 0.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration