Tfs Financial Corporation
368 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Tfs Financial Corporation complaint mix by product
- Mortgage 295 80.8% – 1% relief
- Checking or 26 7.1% – 0% relief
- Bank account 16 4.4% – 0% relief
- Credit reporting, 11 3.0% – 0% relief
- Credit reporting 9 2.5% – 0% relief
- Consumer Loan 4 1.1% – 0% relief
- Debt collection 4 1.1% – 0% relief
How Tfs Financial Corporation's 368 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 295 |
| Checking or savings account | 26 |
| Bank account or service | 16 |
| Credit reporting, credit repair services, or other personal consumer reports | 11 |
| Credit reporting or other personal consumer reports | 9 |
| Consumer Loan | 4 |
| Debt collection | 4 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| OH | 145 |
| FL | 79 |
| CA | 28 |
| NJ | 21 |
| GA | 10 |
| WA | 10 |
| VA | 8 |
| PA | 8 |
| IL | 7 |
| NC | 7 |
| CO | 5 |
| NY | 5 |
| MD | 5 |
| MA | 4 |
| IN | 3 |
| SC | 3 |
| KY | 3 |
| CT | 3 |
| TN | 2 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 67 |
| Applying for a mortgage or refinancing an existing mortgage | 57 |
| Loan modification,collection,foreclosure | 41 |
| Loan servicing, payments, escrow account | 35 |
| Closing on a mortgage | 25 |
| Application, originator, mortgage broker | 23 |
| Struggling to pay mortgage | 21 |
| Managing an account | 20 |
| Incorrect information on your report | 14 |
| Settlement process and costs | 10 |
| Credit decision / Underwriting | 7 |
| Deposits and withdrawals | 7 |
| Problem with a company's investigation into an existing problem | 6 |
| Account opening, closing, or management | 6 |
| Improper use of your report | 5 |
| Opening an account | 3 |
| Closing an account | 3 |
| Making/receiving payments, sending money | 2 |
| Shopping for a loan or lease | 2 |
| Other | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 22 | 100% |
| 2013 | 32 | 100% |
| 2014 | 27 | 100% |
| 2015 | 23 | 100% |
| 2016 | 27 | 100% |
| 2017 | 17 | 100% |
| 2018 | 22 | 100% |
| 2019 | 24 | 100% |
| 2020 | 28 | 100% |
| 2021 | 27 | 100% |
| 2022 | 26 | 100% |
| 2023 | 19 | 100% |
| 2024 | 26 | 100% |
| 2025 | 27 | 100% |
| 2026 | 21 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Tfs Financial Corporation
Tfs Financial Corporation's 368 logged complaints stay concentrated: only 26 states show a filing on record. Only 29.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-25.
Tfs Financial Corporation answers 100% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Tfs Financial Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Tfs Financial Corporation have?
368, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Tfs Financial Corporation respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Tfs Financial Corporation?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.