Great American Finance Co
271 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Great American Finance Co complaint mix by product
- Debt collection 95 36.1% – 3% relief
- Credit reporting, 63 24.0% – 0% relief
- Credit reporting 50 19.0% – 0% relief
- Payday loan, 17 6.5% – 0% relief
- Credit card 16 6.1% – 0% relief
- Consumer Loan 13 4.9% – 31% relief
- Credit card 9 3.4% – 0% relief
How Great American Finance Co's 271 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 95 |
| Credit reporting, credit repair services, or other personal consumer reports | 63 |
| Credit reporting or other personal consumer reports | 50 |
| Payday loan, title loan, or personal loan | 17 |
| Credit card or prepaid card | 16 |
| Consumer Loan | 13 |
| Credit card | 9 |
| Checking or savings account | 3 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Money transfer, virtual currency, or money service | 2 |
Top States
| State | Complaints |
|---|---|
| IL | 69 |
| CA | 36 |
| TX | 25 |
| MI | 21 |
| FL | 20 |
| GA | 18 |
| IN | 15 |
| OH | 10 |
| MD | 7 |
| PA | 5 |
| AR | 3 |
| MO | 3 |
| AZ | 3 |
| VA | 3 |
| NV | 3 |
| NC | 3 |
| OR | 2 |
| NY | 2 |
| WV | 2 |
| MA | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 66 |
| Attempts to collect debt not owed | 35 |
| Improper use of your report | 33 |
| Problem with a credit reporting company's investigation into an existing problem | 16 |
| Took or threatened to take negative or legal action | 13 |
| Communication tactics | 13 |
| False statements or representation | 11 |
| Problem with a company's investigation into an existing problem | 10 |
| Problem when making payments | 8 |
| Written notification about debt | 8 |
| Managing the loan or lease | 8 |
| Getting a credit card | 7 |
| Threatened to contact someone or share information improperly | 5 |
| Cont'd attempts collect debt not owed | 5 |
| Problems when you are unable to pay | 3 |
| Struggling to pay your loan | 3 |
| Charged fees or interest you didn't expect | 3 |
| Electronic communications | 2 |
| Advertising and marketing, including promotional offers | 2 |
| Problem with a purchase shown on your statement | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 100% |
| 2015 | 11 | 63.6% |
| 2016 | 12 | 83.3% |
| 2017 | 5 | 80% |
| 2018 | 11 | 72.7% |
| 2019 | 8 | 75% |
| 2020 | 19 | 100% |
| 2021 | 33 | 100% |
| 2022 | 37 | 78.4% |
| 2023 | 43 | 74.4% |
| 2024 | 33 | 97% |
| 2025 | 32 | 100% |
| 2026 | 25 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Great American Finance Co
Great American Finance Co's 271 logged complaints stay concentrated: only 30 states show a filing on record. 42.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2026-06-10.
Great American Finance Co answers 88.2% of complaints inside the CFPB's tracked window and closes 94.8% with a written explanation. 2.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Great American Finance Co.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Great American Finance Co have?
271, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Great American Finance Co respond to complaints on time?
88.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Great American Finance Co?
"Incorrect information on your report", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.